Boost Reviews

issue with eSim and roll over to physical sim

Worst customer service I never had like this before I bought new phone and l wanted to transfer my eSim from my old phone I tried from their transfer the eSim to other phone I got error message and called them they said my phone is not in their eSim service I called them what can I do they said get replacement sim and I asked them where can I get they said go to Telatra shop and I will get it I went to Telatra shop asked for replacement sim but they said can t provide for Boost customer again I called them They said buy 2 starter pack and we will roll over your plan to new physical sim and I can use it I bought the sim and called them the guy deactivated the eSim call disconnected I called from other phone and explained the thing the guy said it s come in replacement sim so all remaining data s vanished and only 28 days valid but the guy who transfer eSi to physical sim never say anything about data roll-over now I lost nearly 10GB data and 15 days of expiry date

The worst company l have ever dealt

The worst company l have ever dealt with bought a new iPhone from boost with the 35 boost mobile sim in its own sealed pack expires Aug 2025 This was for my daughter who is starting high school next year 45km away in a rural area so will be very important Tryed to activate last night it came back sim card has never been activated but there is a problem and it can t be activated sim is still in it s card not even touched I am told now that l need my order number ok no probs then l am told my order number which was ordered through boost website has boost written all over it is not a boost order number and there is nothing else l can do Today my sim says it s expired and quite clearly says Aug 2025 l was looking for a change this definitely is not it STAY AWAY FROM BOOST if you value your sanity

A very useless customer service

A very useless customer service I bought a 22 dollars sim card prepayd pack from servo clearly written an expiration date of next year but when activated have an error an expired card I message the the customer service responded that they can not do anything about it I need to return the card Not possible to me because the servo is 300kms away from home and they stated its the fault of servo for selling expired card well it very clear on the card that the supposed expiration woul be next year The customer service keep telling me that can not do anything about it

Disgusting people

Disgusting people They have NO IDEA of how ANYTHING works and attempt to make you believe YOU are the one creating problems STAY AWAY from these clowns

Boost Mobile has been nothing but disappointment

Boost Mobile has been nothing but a disappointment As a customer since 2019 I recently purchased their 365 recharge plan thinking it included the features I needed based on their website After a few days I discovered that what I had signed up for wasn t what I expected at all I reached out for help only to be stuck with a bot and then passed to a representative who confirmed that the plan didn t offer what I thought it did The website is misleading and when I asked for a downgrade or refund I was told that once a prepaid plan is activated they can t modify or cancel it I had purchased the plan just five days earlier and yet there was absolutely no flexibility in resolving my issue I ve been loyal to Boost for years but this experience has shown me that they don t care about retaining customers Their customer service lacks empathy and their policies are rigid and unfair If you re considering Boost think twice Their plans are not as they seem and they offer no real solutions when things go wrong I won t be sticking around with them any longer and I d advise others to look elsewhere too

worst company stay away

its the worst service i have ever find its been two days since i m waiting for my number port when all other companies can do it in just 15 minutes After two days they have not yet requested the previous company to release the mobile number i can t make call to anyone there reviews are already too bad but they still do not care for improvement

How the hell are these people allowed

How the hell are these people allowed to stay in business even though they are corrupt and will rip people off every chance they get What the f k is wrong with our government

Their service

Everything they say that you get unlimited Everything then they shut you down after 40g And their customer service sucks

The worst 5G net connection possible

The worst net connection possible I will never use Boost ever again No connection at Grange or Nth Adelaide and this is there 5g at least 3g worked My wife s Vodafone for 10 per month is so much better Telstra just bought Boost but don t expect any improvements because Boost was using the Telstra network all along