Boostinfinite Reviews

Attempted to switch cell service

Attempted to switch cell service to Boost Infinite Was told it could take up to 4 hours to port our existing numbers over from current provider After multiple chats email correspondence with their manager it was 28 hours later and they still didn t request the release of my number Also had the wrong phone number that they were attempting to port over I brought this to their attention it apparently doesn t matter This is by far the WORST customer service experience I have had Don t waste your time or money on them

I hate this phone service

I hate this phone service It always says no network Drops phone calls all the time This phone service 100 sucks I am going to go back to another provider I don t recommend you are going to be very disappointed It s that bad when I was talking to a representative it dropped three times during the phone conversation What good is a phone when you can t use it

Terrible

I started this service 6 days ago and I already hate it My free phone is lost in the mail Customer service is clueless and won t answer any questions They even ended the live chat when I asked too many questions Isn t that what customer service is supposed to do Answer questions and resolve the issue I ve never had such rude customer service agents Also when talking to customer service on the phone they ask for your last 4 digits of your credit card number expiration date 3 number code instead of a conformation code or some other type of verification So sketchy

Lied to twice about why I didn t have

Lied to twice about why I didn t have internet and was told because I used all my data when I am on the unlimited plan Told I have to port my number to another carrier if I want to change from AT T network back to the T-Mobile network I was on before I switched from Boost Mobile to Boost Infinite in order to keep my number because now they are all the same company -BM I can t just switch networks or go back to Boost Mobile prepay using my old t-mobile sim card

Terrible customer service

Terrible customer service Absolutely awful When the service works it s ok but really slow if you are coming from something like T-Mobile Problem is when it s not working their support is reboot your phone and try again of that didn t work let s try one of the other 3 phones you already said didn t work

Was forced to switch to Boost from

Was forced to switch to Boost from Republic The online instructions said wait at least an hour before installing the new sim I did that Did the carrier app instructions Now I cannot call or text and every time I try to check my voicemail I get Boost customer care who can neither help me nor successfully transfer me to Republic Customer service

BOOST INFINITE SUCKS

Every other 1 star review in here about boost infinite is very true the service is the most regrettable thing I ve ever done in my life Boost Infinite SUCKS And after having to call tech support 5 times in the first month and a half of having it I realized I am just stuck until the phone is paid off Boost Mobile was 10000 better

Nightmare experience

I was with Republic for many years with zero technical issues Unfortunately they were sold to Boost and it s been a nightmare At one point the voicemail app started rewriting over saved messages and the only fix was to reinstall the app all saved messages were gone Since then there have been random deletions of my hotspot and have spent HOURS with tech support to have it restarted only to get texts after a few days saying it was being removed again If you value your time and sanity stay far away from Boost