Bordercityautos Reviews

Great value and good range of vehicles

Great value and good range of vehiclesSales staff not pushy and mechanics very knowledgeable Ain t bought yet but will be back closer to the time

Put my car in for a service and MOT and

Put my car in for a service and MOT and was very surprised when I picked it up Chris had given me a free wash and valet Will definately use them again

Car service

After realising my car was overdue a service I booked my car in with Ash who fit me in last minute He had the car ready at the time he told me and the car was clean and ready to go Would recommend this garage again

I purchased another car from border

I purchased another car from border city autos as they always look after me and the sales man Darren is a top bloke he tells you everything you need to know and does everything you ask him to do and above all is honest I find and Steve is great to in fact I can t fault anyone

100 PRAISE TO THESE GUYS

Competent honest reliable trustworthy friendly reassuring guys who go the extra mile to help Exceptional communication reasonable prices Need i say more

Could not do enough for me

Could not do enough for me Kept in touch with me to let me know about how my new car was being processed Went above and beyond to give me the best product New service and Mot new tyres etc The sales rep Dave was really helpful and friendly and even contacted me after the sale to check everything was OK I will buy my cars from there in the future and will recommend it to friends

Great car dealership

I have been a customer of border city autos multiple times in the past for MOTs services general check ups and so on and they have been bang on with me everytime Prior to buying me old car and my new car I have been there looking and they have been extremely helpful and transparent with the details of cars and I ve had an overall great experience each time I ve been in contact or have used their services

Worst car sales experience ever

Worst car sales experience ever Vehicle not fit for purpose BCA not trustworthy and a waste of time This garage was willing for me drive and purchase a car that was unsafe and unfit for purpose Handbrake not holding loss of brake pedal pressure and a clutch that was shot Despite it having 12months MOT put on it 2 days before a service done and undergone their own safety checks before my arrival Skoda Fabia 1 2TDI Reg MK11 TLZContext The vehicle was reserved waited 11 days while it was prepared including putting it through its MOT and undertaking anything required for the MOT Communication was good they understood I was travelling from Edinburgh to collect the car and reassured me that they wouldn t let me drive away in a car that wasn t sound Brakes and EGR vale was done for MOT Travelled on the train from Edinburgh to collect the car at the agreed time on Saturday The car was still being valeted It was clear on the test drive that the vehicle was unfit for purpose and unsafe as the clutch had no biting point the pedal was right at the top and wouldn t stall easily The handbrake wouldn t hold on a hill or on the flat to test the biting point Then the brake pedal lost pressure several times I was really disappointed as this was the vehicle I wanted I had travelled down from Edinburgh and was reassured by BCA that it would be thoroughly checked over and ready for me The mechanic available confirmed that the clutch was shot and that the brakes needed bleeding within minutes Why wasn t this picked up before with all their promised checks They couldn t tell me when a new clutch could be fitted and a manager wasn t available to speak to After test driving a dangerous vehicle I had to pay a premium to return to Edinburgh on the train with no car A waste of a day s travelling 50 train ticket firs and no compensationNo one from BCA contacted me to apologise or discuss the situation and options available When I phoned late on Tuesday the manager Chris wasn t available They wanted to give me a refund so they could sell the vehicle on quickly without discussing it with me or responding to my concerns of how I was allowed to test drive a dangerous vehicle and that their own checks were clearly failing There is no clear complaint procedure The manager wasn t made aware of my compliant until Wednesday Finally the vehicle was up for sale for 400 more than originally advertised before we had an agreement to return my deposit So they are passing on the cost to new buyer if they do actually properly investigate the issues and repair them Instead of a refund they accidently charged me the deposit again which came out of my account immediately and I am still waiting for the refunds