


Based on authentic user experiences
Madelein B
6732 reviews
N/A
7 months ago
Amazing Service
I ordered a jacket for my son on Macys com on Nov 28th 2017 and received it today I did pay for DHL courier service and duty 35 extra but it was worth every penny Thank you Borderfree for the amazing service
Eliza
6732 reviews
N/A
7 months ago
Good service that opens up the world to UK shoppers
I ordered some very delicate Christmas decorations from Pottery Barn on November 24th Since it was an international order to the UK it was organised by Borderfree Their communication was good their tracking system was accurate and I found their website very easy to use Once the parcel was handed over to the UK courier Borderfree gave me my local courier s name so that I could monitor its progress via their website instead I did have a bit of a problem where my parcel disappeared from both tracking systems for 8 days so I had to email Borderfree to find out what was happening - they replied within 24 hours and were helpful and polite I d happily use Borderfree again
miriam reid
6732 reviews
N/A
7 months ago
Oh how wonderful this company exists
Oh how wonderful this company exists Finally I can shop at Dillard and Macy s and more from my home in Amsterdam They take care of possible customs to be paid and inform me regularly with shipping details Love it And you know how much shipping and taxes will be since it s clearly summarized Beats an airline ticket
Fernel Suoth
6732 reviews
N/A
7 months ago
My experience with borderfree
I came on here and read the reviews about borderfree and was very alarmed by the negative rating it got I almost didn t go through with my order but decided to go out on a limb I had placed an order for a handbag with Harvey Nichols who use borderfree for international deliveries I placed my order January 1st with Harvey Nichols On Friday January 5th I got an email from borderfree with the order details informing me that my order had been shipped On Tuesday January 9th my order was delivered to my doorstep in Abuja Nigeria I had to come back on here to report on my experience with borderfree I hope they keep up this standard or better for any future orders I make as I will not hesitate to come back with a contrary review if they don t
Amanda Hirst
6732 reviews
N/A
7 months ago
I ordered a Gucci bag from Harrods who
I ordered a Gucci bag from Harrods who uses borderfree as their international hub Everything went excellent and I experienced no problems at all Thanks PS Shipped from UK to Sweden
Claire Hudson
6732 reviews
N/A
7 months ago
Great Service
I ve bought many items from different US stores and had no issues Shipping is always quick and items have always arrived well packed and undamaged My only comment is that they need to add more stores Target Walmart and TJ Maxx would be great additions
Andrey
6732 reviews
N/A
7 months ago
Easy Process
I am from new zealand and bought some frye boots Frye were very fast at sending the boots to borderfree After a day they were dispatched and arrived a week later After reading reviews I was worried especially as a lot of money was involved Excellent communication and as the courier company was DHL I had emails from them as well as I have an account I note that most of the reviews involved returns but from my end borderfree were great Also I had seen the boots my sister had so I knew I loved them
customer
6732 reviews
N/A
7 months ago
I ordered headphones from underarmour
I ordered headphones from underarmour US with borderfree I got my order within 5 days including weekend to ship to Australia Talk about fast
Jacquie Hannam
6732 reviews
N/A
7 months ago
Fast delivery with great communication
Fast delivery with great communication Item arrived five days earlier than expected Regular updates received Item arrived in perfect condition Would definitely use Borderline again
Amy
6732 reviews
N/A
7 months ago
I was concerned after I placed an order
I was concerned after I placed an order from Saks and found myself reading the Borderfree delivery service reviews on here however I needn t have worried as the delivery service was perfect from start to finish I had my parcel within 5 days of ordering from the Saks USA to Altrincham Uk I had text messages and emails informing me of the parcels location and the parcel arrived in perfect condition I can only assume that the negative reviews on here are from people who generally wouldn t bother to leave a review unless something went wrong - therefore you re not having accurate figures to compare