Bosch-pt Reviews

Awful customer service after sales support AVOID

I purchased the Dremel 4000 multi tool on 4 August 2020 Initially I was happy with the tool However yesterday I tried to use the flexible shaft attachment and the machine started to emit smoke On closer examination I noticed that the cable that runs through the extension was loose and actually fell out I contacted the seller who advised me to contact Bosch directly I did this only to be told that accessories are not covered by warranty However this is not an accessory it is an extension of the machine I asked for a refund and was refused I am now stuck with a tool that is 5 weeks old had hardly any use and is no longer in working order and is potentially dangerous The seller has advised me to contact Bosch customer service to request a replacement part I have done this and still awaiting a response shocking customer service and staff on the helpline are not prepared to listen to what the problem is Just seem to concentrate on avoiding all responsibility

Rated 1 out of 5 stars

Rated 1 out of 5 stars3 hours agoBought a drill in July broke with 3 Bought a drill in July broke with 3 months Bosch have had it well over a month and say waiting for part and now not going to do anything until new year Asked by email how I log complaint and was told by email no email address for complaints team how unhelpful and will not buy from them again

wake up Bosch to customer service

It is now 9 weeks awaiting a hose under warranty Bosch have given me dates for delivery 10 May no show 21 May no Show and now the 1st June totallly disgusting service and off course blaming Covid yet you can buy a Bosch Hose in many outlets Why can t they just change the whole machine if they can t supply a hose or better still take a hose off a new machine and send it to me Now considering going for a small claims court and I am totally sick and tired of contacting them and getting a negative response if the owners read this then surely this is a wake up call

Totally disgusting service

Bosch 4061839922 just rang Bosch again spoke to Janet who was totally unhelpful I have been waiting 11weeks for a hose under warranty the lady was rude and refused to take a complaint from me I insisted in making a complaint she put the phone down on me What a rude person Get your act together Bosch My advice is Buy Karcher as Bosch don t care

Poor customer service

I spoke with a customer service staff today by the name of Leigha from Bosch the repairs service aftercare team Obviously poor customer service regarding the process of returning a power tool collection I had to even ask if I would be sent an acknowledgment email regarding the collection Very vague uninterested member of staff representing Bosch 0 10 I am still awaiting a email confrontation

BOSCH POF-1400-ACE this is a 1 4 inch - Very poor Customer Service

BOSCH POF-1400-ACE this is a 1 4 inch router with a stated plunge depth of 55mm What Bosch don t tell you is that you can t utilise this depth because you can t buy router bits to cut to this depth in 1 4 inch shaft size The 1 4 inch shaft size is not strong enough to take longer cutter bits Being new to routers this was a surprise and I contacted Bosch to complain I got passed around various so called customer service departments and just fobbed off So if like me you assume a product that states it plunges to certain depth will actually cut to that depth beware this particular router wont come close And you wont getting anything even close to good customer service from Bosch

Strimmer broke within warranty

Strimmer broke within warranty You have to send the item to Bosch as they have the chance to repair Easy peasy if you have a box big enough to put a strimmer in it doesn t everyone I didn t so I had to cadge a box to join onto another box to fit the strimmer in after giving the strimmer a good clean which took ages What a waste of my time when it broke the strimmer had smoke coming out of it and a stong burning smell no way is it repairable but having spoken to Bosch customer service not very impressive I was told this is what I have to do Who knows what will happen next my previous strimmer different make broke within warranty and was replaced straight away without the extreme hassle of me having to clean package despatch the broken one

If I could I would give them 0 stars as

If I could I would give them 0 stars as they are that bad My husband ordered some replacement parts but the never arrived He contacted them and they said they did not have correct address even though he had given full postal address To be fair they did refund him so he could put a fresh order in as apparently it was the quickest way to sort out the problem well he reordered the items a month ago and guess what still no parcel and they are still looking into it They are total rubbish If we ran a business like they do we wouldn t have any customers by now

Ignorant unhelpful and inept

Ignorant unhelpful and inept truly shocking Customer Service helpline They said they would call me back yesterday within the hour and they didn t So I called them back on the way home And they didn t seem to want to help And told me I have to wait until they called me back But they didn t This ridiculous nonsense has been going on for more than a week now we are trying urgently to operate a brand new Aquatek Eco pressure washer of theirs brand new out of the box and they are pretending to know nothing about it and seem totally unwilling to engage on the matter Very disappointing