Based on authentic user experiences
Dom
6731 reviews
N/A
4 months ago
Unacceptable
I ve been a Bose customer all my adult life 20 years I owned everything Bose headphones 3 right now and speakers That is until I walked into a German Bose in Cologne 6 months ago I did notice some quality control issue over the last several years with their headphones not yet with my speakers but I kept looking for that once-good company that I once knew and it took a verbal assault to wake up to what the Bose of today is really like At the Bose Cologne to which I traveled especially for 2 hours just to get the headphones I picked out before I got a wake up call The customer service if I can call it that was atrocious and best described as verbal assault surely the single worst experience I ever had in any and all stores and I traveled all over the world and thought I experienced it all Not until Bose Cologne I didn t I was travelling through Germany I m Canadian and picked out my next headphones while in Frankfurt but my current in-ear headphones although in shreds were still working so it took me 3 weeks to decide if I really want another pair while I was travelling through Europe On my last day in Germany near Cologne I decided to buy them and made a couple-hour trip to the Bose Cologne store to get the same headphones I tried in Frankfurt But the Frankfurt ones didn t look exactly the same they had black ear covers so I asked the very bored customer service clerk in Cologne who was chatting with his security guard at the back of the store if he could Frankfurt store to confirm which headphones were displayed at the back of their store and then I would for-sure buy them He refused I didn t have the right SIM Card to make the call myself I tried to reason with him telling him that I m ready to buy them just need to know which of the 3 that he has in stock here I tried 3 weeks earlier He kept refusing saying he doesn t have them he did actually I told him that I ll be making a complaint about him His resistance and laziness turned to verbal assault and insults as him and his equally bored security guard told me to leave their utterly empty store And it s not like they were busy There was exactly nobody in the store throughout this ordeal they just wanted to get back to their conversation and get rid of the customer with insults if necessary I ended up doing a short Frankfurt stop the next day and went to the Frankfurt Bose store Sure enough the Cologne store DID have the right headphones the Frankfurt store just put different color ear buds on their display model So I got refused service in Bose Cologne refused the product I was ready to buy and traveled for 2 hours to get and also got insulted and verbally assaulted at the same time Doesn t BOSE rip us off enough to at least provide a non-humiliating customer service experience Seriously the markup is horrendous the product literally falls apart within months the least they could do is at least offer basic customer service to hand over their overpriced crappy product I was polite and excited to buy my headphones when I walked in and completely boycottBose when I walked out That s another 20 years of me giving money to a more deserving company Latest update The headphones I did buy in Frankfurt already have a wire peaking out after several months of use The ones I bought a year before have 60 of wire exposed so much that I get electric shocks in my face when I listen The over-the-ear headphones no longer offer the wire replacement so if I want them to work again I have to buy a brand new over-the-ear pair Not surprisingly they make sure each new cable for their over-the-ear headphones is incompatible with the last so that you buy the headphones thinking that you ll be able to replace just the cable but then surprise you need to buy a whole new pair of headphones instead Got ya again What are we paying for Isn t it time to give Bose a run for their money They are running on their reputation while providing crappy product and crappy customer service where they insult their customers Dear Bose Customer service If you really care I do have the exact time place of the incident there was a video camera in the store that I noted but who am I kidding right
Hossam Zalabany
6731 reviews
N/A
4 months ago
Quite comfort life time is 2 years only
it is so bad that you pay nearly 300 euros for 2 years limited life device Quite comfort 25 right side just stopped working no drama happened to the headset no dust always in the shell and total usage time was no more 60 hrs Just stopped working like any cheap headset for 10 euros the support mentioned that guarantee is just 2 years and my speaker is 2 years 4 month old it is a known error on the internet but support refused to admit it and now I have to through it away
Ralf
6731 reviews
N/A
4 months ago
Bought a SoundBar 700 with Bass Module
Bought a SoundBar 700 with Bass Module last year now the bass module broke just after the end of the 12 month warranty and there is nothing they can do Absolutely inappropriate for what prices they call
Marcello Leonardi
6731 reviews
N/A
4 months ago
Bose - How to scare away a long-time supporter of your brand
Check the my full article in linkedin
Paul Staal
6731 reviews
N/A
4 months ago
Absolutely horrible Service and Product
Absolutely horrific Service and Product quality I had 2 issues with Bose in the very recent past and both were absolutely not ok It started with me buying a QC 35 headset in a physical store After I unpacked und tried to turn it one it gave a sound exactly once for a few seconds and then died for ever after going through several long phone conversations with support staff they issued me with an exchange and UPS ticket to send in the broken headset After not hearing back from bose for 3 weeks I again contacted them to find out what happened to my headset Now they told me they had received an empty packet from me and there was nothing else they could do No insurance on the package no interest in trying to help me just my problem and no compensation or voucher what so ever plus a distinct feeling like they were suspecting me being a fraud All this after their product was faulty and simply didnt wouldn t work 250 down the drain After that and some hesitation I decided to give it another shot as I actually do really like the fit of the headset and the brand I ordered another pair of QC 35 through their Website directly and paid for it Received an Invoice and Confirmation had money withdrawn from my Paypal account Now a week after I should have received the headset I am back with Bose customer support and they tell me the order was cancelled no headset was sent out and that hopefully the money has been sent back to me - well it hasn t I am absolutely outraged at them as well as at my own studpidity to even give them a second chance Complete ignorance and couldn t care less attitude and if you have a problem dont even bother or waste your time on their support after a long road of different calls and emails you will end up with a Sorry nothing we can do for you bye
Oliver
6731 reviews
N/A
4 months ago
My Soundsport Free had the exact same
My Soundsport Free had the exact same defect which is very well known within Bose for the 4th time now They have been replaced 3 times before which always took a couple of weeks but at least I received a new pair eventually Now the same defect comes up again and I am being asked to buy new ones - a replacement is not possible because the warranty for replaced products ended The only kind of compensation I was offered was a 20 discount on a new pair Very disappointing and overall a very poor reflection on product quality and customer support from a premium consumer brand
Michael Mattner
6731 reviews
N/A
4 months ago
Very bad customer service
Very bad customer service Avoid even if you get attractive discounts if the discount is too high for their taste they will let you wait a couple of weeks for your delivery and then refund you anyway Don t waste your time - there is a reason why they have such bad reviews
Katja S
6731 reviews
N/A
4 months ago
My order was never delivered
My order was never delivered I was waiting for 2 weeks to get my order it was never even sent After 2 weeks I checked with their support on 26 1 they told me it will come in the next 3 days 29 01 -2 2 that also never happened The official email said it will be delivered 29 1 it never came When I asked the support second time they said parcel went back on 26 1 When I showed the email confirmation that said 29 1 as delivery date and the conversation from last time about the delivery fenster of 29 1-3 3 they just ignored They refused to re-send my order again as well Customer service could not be worse They just charge you the delivery and never send it
Kunde
6731 reviews
N/A
4 months ago
Had an issue with my headphones and tried sending them back
Had an issue with my headphones and tried to send them back UPS lost the package so I contacted UPS After months of back and forth with UPS they told me they would only discuss this with the original sender BOSE So I contacted BOSE Now after again many months of no results whatsoever I finally got the result Nothing can be done as I contacted them more than 120 days after I created the refund requests I guess the biggest problem is why they even work with UPS in the first place Well Sony also makes good headphones and I had never any issue with their customer support
Sarah
6731 reviews
N/A
4 months ago
I wish I could give zero stars
I wish I could give zero stars Bose Germany was an immense disappointment My item was listed as available online only for me to discover after purchasing it that it was not deliverable The AI assistant made things worse as it was completely useless I canceled the order over the phone and after 10 weeks I am still waiting for my refund It s unbelievable I want to warn everyone do not buy from them or make sure your item is 100 deliverable You ll save yourself a lot of frustration and quite frequently money I m still shocked that a company like Bose can provide such terrible service