Bose Reviews

Terrible customer service

It s hard for me to express how deeply disappointed I am in your BOSE customer service One day after purchase of a pair of the AWESOME Bose Sound sport earbuds I lost the clothing clip I contacted customer service on October 1 2016 regarding a replacement clip for my earbuds This was after an email with a 72 hour response guarantee was not responded to after a week The representative was kind and helpful She stated she would send me a replacement clip free of charge After three weeks I had not received the replacement clip I contacted customer service again and they stated it will be mailed within the next two weeks A follow-up call allowed me to learn it will be an ADDITIONAL delay I still have not received it I would ve replaced them on my own if I would ve known it would ve taken so long I have always loved your products and consistently recommend your sound sport earbuds to this day but this has left a bad impression on me

Disappointed in customer service and products

At the moment I really cannot say anything positive about Bose absolutely nothing Bought the soundbar 500 when it just came out and ever since I regularly need to unplug or reset the device Once it disconnects from internet the system is stupid enough to not reconnect to it on it s own Nowhere in the app a status can be found of what is the matter as the app is not reachable when there are issues There I am sitting on the floor in the hallway with a premium device connected to the internet wired because the system was stuck in an update loop search the bose community I m not the only one Resulting to send the soundbar to Bose and receive it back in 2 weeks As I like to listen to music I connected my 18 year old Sony system that s still working flawless although dated and less connected Soon after I received it back it stopped working so I called Bose as I am tired of this If I wanted to try to unplug and plug it in again Hello That s no solution In meantime I have done this trick 4 times in approx 2-3 weeks If this is the solution I could better have bought a cheaper system During the call I was asked about my router if I had made adjustments and I said no Then I m asked if I could wire the soundbar to the internet and as I do not have a cable that s long enough and do not want to sit on the floor with my o so premium soundbar we made an appointment that I would be called back on an agreed date and time so I could make the necessary arrangements All done and one week after I m still waiting for his call In meantime I also again have a replacement pending for my sleepbuds in meantime the 4th pair Where most issues for these things were the batteries that did not charge beyond a certain point With these buds every time the magnet from the buds come loose and it is a hell of a job to get them charged without these Short said I m finding Bose bad quality products and lacking of customer services

Disgusting customer service

Disgusting customer service requested a replacement everything was going well and then asked me for the full retail of the said replacement What a horrible customer service this company has Absolute jokers When you pay premium price I expect 1st class quality and customer service I asked for a replacement item only for them to say I need to pay full retail and send the original item Sickening service avoid avoid avoid

AVOID

absolutely ridiculous customer service UPS as a courier being a nightmare made an order on 29-11 and never received it spent hours between getting in touch with bose customer service checking at the package point where the merch was never delivered and with UPS customer service FOR NOTHING all i could get was an embarrassing 10 discount on my next purchase with them which i obviously refused cause i will never make the same mistake CLOWN COMPANY AVOID AT ALL COSTS

Still waiting for Christmas delivery

Ordered a Christmas present on 2nd December 2023 still not received it on 8th January 2024 UPS stated that they had delivered it on 21st December stating that they tried the home address then delivered it to a local shop Went to the shop nothing had been dropped off checked ring doorbell no sign of a delivery was home all day Had to chase up with Bose who said they would find out where it is had to chase up again told have to wait until 11th January 2024 Awful service from what I thought was a reputable company totally disappointed with no support and want a full refund but have to wait disgusted Don t buy direct from Bose

Bose customer services are awful

Bose customer services are awful I bought a soundbar 900 in April from bose nl directly Having enjoyed it for a bit over 4 months the soundbar suddenly stopped working I contacted the customer service immediately and got a return label for me to send the defective product back to Germany for repair Following the UPS track number I was certain that the soundbar was delivered to the factory But after that nothing no notification of reception nor update on the repair process I contacted the consumer services again who assured me that the product was well received and will be repaired within 4 weeks But 4 weeks later no news at all I m really disappointed with Bose as a primer producer of speakers and sound systems If you are looking for a quality product that does not easily break down and you wanted to be taken care of when they do please go away from Bose

The worst customer service all time

The worst customer service all time I never received my package and they send me on a wild goose chase to UPS Once UPS ends the investigation then you get to deal with Bose and worst customer service all time It s been over a month no refund no offer to resend headphones nothing Just constant stalling and terrible customer service reps So many typos it seems like you re talking to a scammer I have the chat transcript because I almost couldn t believe how bad the experience was

Perfect for gym

Rocking the buds in the gym Feels so great Perfect for benchpress