Bowerswilkins Reviews

No customer support at ALL

A few year ago I bought a headset from B W The headset did not connect wireless to my laptop or smartphone I contacted helpdesk but they did not even bother to reply So think twice before you buy this piece of shIIIIt

Poor service

What a disgrace customer service is so poor I d never imagined a company like them you spend so much money and the after sales a so poor I d never buy again keep clear

Bowers Wilkins wants to be in the Premium league but offers very poor service

Bowers Wilkins is in complete misalignment on their Products and Service offerings They are marketing and selling premium products and leaving their customers in the dark with very poor customer support After having an issue with my P5 headphones my service inquiry went unanswered first strike Then I embarked on a journey to try to solve the problem myself I learned the replacement part was not available on their website The alternative was listed at US 9 but with a US 25 fee to get it delivered to Canada strike two Then I tried to phone their service partner Emcompass The first answer was that P5 was not under their catalogue strike three After trying to help their service agent the reply was the same US 9 but US 25 to ship to Canada and no guarantees that it would solve my problem strike four Bowers and Wilkins if you want to play the premium league your customers expect you value them as premium with premium service

Bowers Wilkins Zeppelin

Bowers Wilkins Zeppelin best looking network speaker but worst working Software and Alexia doesn t work at all The App has to rescan for devices every time I use it and I have to touch it every time It can be used as a very expensive Bluetooth speaker nothing else The software is 100 defect As of latest update march 2023 buy something else

Non existent customer service

Customer service seems to only pay lip service to problems refuse to actually read your concern and just palm you off with generic copy and paste solutions I was dealing with Emelio who single handedly lost them a customer the biggest shame is the headphones PS7 X2e are in a word magnificent but knowing if anything went wrong I would receive this level of service simply isn t good enough Very unfortunate but follows a very similar trend with others as you will read

Bowers and Wilkins terrible service

I am trying to hear a particular B W in wall speaker and asked B W customer service for a location I could go to demo They passed the buck back me telling me to call their retailers That will take hours of research Thanks for nothing Customer service is dead at Bowers and Wilkins

Poor product aftercare support

I ve a pair of Bowers Wilkins P9 headphones bought for 500 that needed one of the speakers replacing after less than 4 years of home use Bowers Wilkins told me they were unable to offer a repair on the basis that the headphones are no longer supported Instead they suggested I get a third party to repair them though I ve yet to find someone that will do this This isn t a business that s serious about supporting its products

Good Speakers Horrible Support

Their product in general is very good not counting their awful efforts for wireless and their subs that can only be setup from an app The issue since they have been acquired is the support is horrific Trying to get parts is often impossible and no one with the power to do anything seems to care