Boxinton Reviews

Customer service is beyond terrible do not bother to place an order

Customer service is beyond terrible I would have preferred to rate this company 0 stars Don t bother to place any orders I placed an order in March and arranged to return and exchange several shirts that I had purchased I contacted the customer team several times to arrange an exchange of items and they informed me that it was possible to make an exchange so long as I bore the payments of returning the items Thereafter I shipped the items on 31st of May and kept the Boxinton team updated with the relevant tracking information so that they would receive my return item However I did not receive any email response from them confirming that they would receive the item The returns company then attempted delivery on two separate occasions however nobody at Boxinton received my return package even though I had informed them that delivery would be reattempted after they had failed to receive delivery the first time I sent several emails to the customer service team and explained that since they failed to receive the package it was now awaiting collection at a post office that was just a 7-minute drive from Boxinton s office However the customer service team is unbelievably stupid as they responded late repeated that it was my responsibility to cover the shipping and return costs even though I had already explained SEVERAL times that I had covered these costs and there was no outstanding payment for anything and informed me that it was my responsibility to ensure the packages would be received at their office and that they would not be collecting the package To that email I have responded on 3 separate occasions and I have not received a response I made several requests via their website and their customer service team via email to be directed to the complaints department probably nonexistent to which I received no response The customer service team is plainly stupid and knows nothing but to hassle customers that they must bear the costs of return I m not sure whether they have comprehension problems and cannot read the content of emails to understand that the costs of return are not the issue here the problem is that Boxinton failed to receive the attempted delivery and somehow expects a customer in the UK to travel to Switzerland and make sure their return package is delivered to their office even though the collection point is 7-minutes away from the Boxinton office Hoping this is resolved as I may otherwise begin legal proceedings

Boxinton Exposed Suppressing Honest Customer Reviews

Nachtrag Kritische Stimmen unerw nschtNach Ver ffentlichung meiner Rezension auf einer Bewertungsplattform Trustpilot hat Boxinton versucht diese l schen zu lassen Ich sehe dies als klaren Hinweis darauf dass das Unternehmen bem ht ist negative R ckmeldungen zu unterdr cken anstatt sich mit Kritik konstruktiv auseinanderzusetzen Ein Blick auf die Plattform zeigt dass auch zahlreiche andere kritische Stimmen gemeldet und entfernt wurden Solch ein Vorgehen wirft ein beunruhigendes Licht auf den Umgang des Unternehmens mit Transparenz und Kundenzufriedenheit Warnung Wer berlegt bei Boxinton zu bestellen sollte sich bewusst sein dass kritisches Feedback hier scheinbar systematisch zum Schweigen gebracht wird Eine offene Auseinandersetzung mit Kundenbeschwerden scheint nicht Teil der Unternehmensphilosophie zu sein EnglishUpdate Critical Voices Are Not WelcomeAfter publishing my review on Trustpilot Boxinton attempted to have it removed This suggests a deliberate effort to suppress negative feedback rather than addressing criticism constructively A closer look at the platform reveals that numerous other negative reviews have also been flagged or removed Such actions raise serious concerns about the company s transparency and commitment to customer satisfaction Warning If you are considering making a purchase from Boxinton be aware that critical voices appear to be systematically silenced Engaging openly with customer complaints does not seem to be part of this company s approach

0 STARS

0 STARS THEY ARE THIEVES THE ORDERS WON T ARRIVE AND THEY WONT RESPOND TO ANY EMAILS THERE IS NO CONTACT NUMBER

Finger weg von diesem Unternehmen Eine absolute Katastrophe

Ich bin schockiert ber die Kundenunfreundlichkeit und den schlechten Service dieses Unternehmens Mein urspr nglicher Gedanke mit meiner Bestellung ein Projekt in Pal stina zu unterst tzen wurde v llig zerst rt Statt einem seri sen und unterst tzenswerten Anbieter habe ich es hier mit einem v llig unprofessionellen Gesch ft zu tun das keinerlei Verantwortung bernimmt Die gelieferte Ware war von unfassbar schlechter Qualit t billig verarbeitet und keineswegs den Preis wert Aber der Gipfel der Dreistigkeit ist der Umgang mit R cksendungen Keine klaren Angaben zur R cksendeadresse alle Kosten sollen vom Kunden getragen werden und die Verantwortung f r Zollabwicklungen wird ebenfalls komplett abgew lzt Es scheint als w re das Unternehmen nur daran interessiert Geld einzukassieren ohne irgendeinen Servicegedanken zu verfolgen Eine R cksendung wird einem durch chaotische widerspr chliche und kundenfeindliche Vorgaben so schwer wie m glich gemacht Auf Anfragen wird entweder gar nicht oder ausweichend geantwortet Es ist schlichtweg eine Zumutung wie dieses Unternehmen seine Kunden behandelt Wer wirklich helfen m chte sollte sein Geld direkt an pal stinensische Organisationen spenden und dieses Unternehmen meiden Hier werden idealistische K ufer in die Irre gef hrt um aus edlen Motiven Kapital zu schlagen Fazit Finger weg Kaufen Sie hier nichts weder f r sich selbst noch f r Freunde oder Familie Dieses Unternehmen verdient es nicht weitergef hrt zu werden English Review Avoid This Company at All Costs A Complete Disaster I am appalled by the lack of customer service and outright hostility from this company I originally placed my order to support a project in Palestine but any goodwill I had has been completely destroyed This is not a professional or trustworthy business it s a company that refuses to take responsibility for anything The items I received were of shockingly poor quality cheap poorly made and definitely not worth the price But the worst part is how they handle returns no clear return address all costs are dumped on the customer and even customs clearance is entirely your responsibility It feels like this company is only interested in taking your money without offering any proper service in return Their return process is deliberately difficult and confusing with inconsistent and customer-hostile policies Emails are either ignored or met with vague unhelpful responses This is nothing short of a disgraceful way to treat customers If you truly want to support Palestine donate directly to Palestinian organizations Do not waste your money on this company They exploit well-meaning buyers with deceptive practices and deliver nothing but frustration and disappointment Bottom Line Stay far away Do not buy from this company for yourself your friends or your family This business doesn t deserve to exist

Very bad experience

I recently made a purchase and unfortunately it didn t go as smoothly as I had hoped Firstly the delivery took nearly 6 weeks which was much longer than the estimated time frame This was quite frustrating especially when I was eagerly waiting for my order Secondly upon receiving the package I noticed that the clothing didn t quite match the pictures on the website Additionally the quality of the items was not up to standard It was disappointing to see such a difference between the advertised product and what I received Furthermore I was disappointed to find out that as a customer I had to pay for the return shipping which turned out to be very expensive This added to the overall negative experience and made it even more frustrating Now I have 10 shirts in very bad quality that I don t know what to do with It s disheartening to have received items that are not up to standard

Very very very poor customer service

Very very very poor customer service I received a damaged t shirt and specifically asked for a refund Instead of refunding me they shipped a replacement t shirt which I specifically said I did not want I just wanted my money refunded I emailed them several times specifically requesting a refund for the damaged item but now they are saying I have to pay to have the replacement t shirt sent back first A replacement I didn t ask for but was forced on me instead of a refund Whoever deals with the emails has basic comprehension issues as they never read the email and continuously repeat the same old rubbish about me having to pay postage costs Do not order from this company

Dreadful service dreadful company

Dreadful service dreadful company My order was held at customs and when I contacted them regarding it they ignored me on several occasions The order is now being sent back to them and I m pretty sure they have no intention of giving a refund Don t order from here it s a scam

Don t bother buying anything

Don t bother buying a shirt from them They will send it in a bag and when you want to return it it will not arrive and they wont answer to any messengers anymore Until you start your complain on paypal But then they won t accept your return Because you send it back in the same plastic bag it came in And the product is then damaged because of the wrinkles that they created when they first send the order in a plastic bag