Boydens Reviews

Always an excuse

Notified them of our back door not locking something we had pointed out was faulty when we originally moved in but they refused to do anything about it until it was completely broken Left both a voicemail and reported on their online maintenance portal This was very urgent as it meant our home was completely unlockable and unsafe They did not respond to me the next working day as I would have expected for such an urgent issue and I had to chase them up It has now been over 2 weeks later and the door is still not fixed When they originally sent maintenance over they simply took the door mechanism out so the door was permanently locked Not exactly safe or the property we have paid for Still not fixed nearly 3 weeks after originally notifying and they will do nothing unless you repeatedly chase them Always have an excuse They also told us we had to vacate the property when our 1 year was up even though our contract says that after a year the tenancy would be a monthly rolling contract When I pointed this out they said that they would need to check with the landlord its almost like they don t want our business and like the contract doesn t matter

Maintenance charges by Boyden

Thank you for responding to my review on your appalling service Mr Howe We have been in our property 13 months and the charge has increased from 220 to 511 83 Greed is the only way to term this increase Apart from a small patch of green and checking on a pump room once a year which I have no idea where that is You do absolutely nothing for the huge amount of money you fleece from the elderly people here I could cut that grass in half an hour which we were previously doing anyway Nothing has changed since we moved in here and indeed the final 5 bungalows are an item on a page in some office may may never be built We have no road just a poorly unsurfaced lane No lighting The verges are never cut rubbish is picked up by the people living here or it would look like a tip Not on your remit I was informed by your office If if was we would probably see the charges double Where is our money going Into your pockets and bank account for repair somewhere in La La land that will never get done Your office is already in place and the utility bills etc were already costed so taking us on did not increase those charges What Management What Service is the question The answer is None Avoid at all cost Review should be minus any stars I have received a response from Boyden disputing the charges I stated I stand by those figues We moved into Freehold not Leasehold bungalows for the elderly 15 months ago The maintenance charge was 220 that has now increased to 511 89 I have paperwork to prove this and happy to produce it They cut a small area of grass that we used to do ourselves in 30 mins and it was better maintained then They are supposedly meant to check on a pump twice a year We clear the verges and pick up the rubbish ourselves Not in their remit according to them No extra work has been included Our road is not tarmacked and we have no lighting as there may be 5 final bungalows built in the future so once again we will be living on a building site hence no finished to the lane Could we even afford to have lighting They think an old oak tree may need branches trimmed in a few years so include a charge for over two thousand as and when it needs trimming In their bank meanwhile of course We could find a tree surgeon to do that for a 5th of the price Have two in my own family My advice is still don t get involved in New Builds and especially not Boydens maintenance service

Condescending Rude people

Condescending Rude people After their sales rep talking over me twice I asked the to stop doing that The response if you are going to shout at me I wasnt shouting I was merely calling out their terrible tone They are uite happy to talk to you like an fool but if you complain they get all indignant and place the victim Don t use them

Avoid Boydens if you are not desperate

Avoid Boydens if you are not desperate and if you are prepare to descend further more in desperation they will suck your blood they are absolutely mercenaries and will rob you off they deduced my tenancy deposit for cleaning charges and the check in photos was nothing like the check out and I offered to hire cleaners or clean it myself to no avail use them at your own peril

Live with RATS and DON T COMPLAIN

We rented a house through Boydens and shortly after we moved in we heard RATS moving through the wall cavities and in the loft My young child had to put up with rat noises in the bedroom wall next to him crawling and scratching Bait was put down and nothing further investigated They refused to do anything further We had to tolerate DEAD RATS ROTTING in the wall cavities and loft and told to put up with it The smell was unbearable Yet after repeatedly asking for an investigation we were instead given an EVICTION NOTICE and the excuse was property needed for maintenance Of course once myself my husband and my young child were kicked out on the streets for daring to complain the house was promptly re-let to some other unsuspecting victim All of this was orchestrated by a woman called CAROLE ROBERTS She personally did her utmost to get us kicked out and succeeded BEWARE Carole is nasty rude and abusive She has no morals and is totally ruthless Just what Boydens is all about so she fits right in When we complained to Boydens about her they closed ranks - no shock there of course AVOID AT ALL COSTS

Rented a house for 2 years through this

Rented a house for 2 years through this company Paid our rent a year in advance After moving out they are trying to scam us out of sone of our deposit Apparently there is is debris in the drain cover three tiny leaves and the pole level is lower by one line well its in three lines amd when we moved in we managed to get 500 litres delivered in the tank so quite how we managed to leave it lower os a bit of a mystery Spoke to someone called Mise Simmonds who is just really vile and spoke to me like I was a child So looks like we are going to court I would avoid this company

Not a great experience dealing with

Not a great experience dealing with their agent Completely ignored Avoid

Avoid boydens at all cost

Avoid boydens at all cost Refusing to give deposit back Already had a rusty storage heater and old rotten carpet and mould when moved in and boydens knew this and now they saying it s my fault for poor condition of flat I m getting stitched up well and truly so going to take this to the small claims court