Bpchargemaster Reviews

Home charger does not work Simple Do not buy

Honestly this is NOT a smart charger The app does not work The schedules don t work- it will charge randomly at peak rates and not charge at all if it can t be bothered You can call them but you get to speak to someone who passes it to the Customer Care Team who themselves are not reachable so you get passed from pillar to post and NOTHING gets done The is SO bad from a company like BP AND shame on all the car companies who recommend them as their charging partner

Avoid BP Chargemaster

I have had a major issue with the charger failing to operate during overnight hours The App is set to 1 15-6 15am The charger ignores this Beware if you want to use cheap rate electricity perhaps look elsewhere BP have had this issue in hand since March of this year when my new electric car arrived Their resolution to date has been silence ignoring emails for weeks such a long wait time on calls in to customer service that you give up after 60 minutes plus on hold The only thing they have been able to suggest during the time is that we fit a manual old-fashioned timer to the charge unit The App they provide does not seem to cut the charge off when it should with instant charge on cable connection to the car being how it works So far this has cost me several hundred pounds extra in day time charge rates instead of significantly cheaper overnight rates BP simply cannot be bothered In hindsight I should have paid for a decent charging company with an after sales team that cares rather than accept the free BP option that came with my car Unfortunately there is no option to put Zero Stars in the review

What a terrible company

This is the worst company I have ever come across We decided to get our first electric car around the beginning of this year took delivery 1st June 21 I put the first application in to Chargemaster 21st April 21 had a confirmation email which said they d be in touch - they weren t I chased it up 18th May they said they had no record of that application we had to start a new one which we did that day Once again they said they would be in touch Nothing I have chased several times to be told someone would ring me back or that it would be escalated to a manager they d call me the following day - still nothing Today was the final straw I held for 15 minutes to get through I explained the situation she read the notes hung up It has now been 7 weeks since the second application 11 weeks since the first I would not waste your time on this company and just find another How is this company still going

Appalling Service

Bought my electric car in December and still waiting for BP Charge master to install our Home charger 7 months of jumping hoops and resending documents and nobody coming back to you

Tried to use two polar chargers

Tried to use two polar chargers Neither work with my bp pulse card Trying to call customer service futile A really awful charging network and a massive reason I won t be switching to an electric car any time soon

BP holding my money to use charge point

Used BP charging point twice at the start of September pay as you go and they blocked 60 total before charging for the amount used from my credit card I ve emailed twice for 60 block which is actually a charge and not a block back onto my card I ve told them I ll have to contact my credit card for a refund No replies I phoned them as the emails don t work they said they received the emails but no explanation as to why they ignored them I got a case number and was told they would respond in a week It s been 10 days no response no refund It s a total rip off don t use these charge points on your credit card pay-as-you-go as they will hold your pre authorisation It s been 7 weeks now By writing a review here I hope I get a response as it s poor from a company like BP Case reference 04976518

Bp chargemaster is a rip off they

Bp chargemaster is a rip off they takeyour money for chargung yhe car and a 15 holding fee which they say that they will return in 30days I have been waiting 3months The staff are incompetent it seems like they ve hired a bunch of untrained people whole can t put sentences together so you never get anywhere when speaking to them I have repeated myself non stop with them and after having multiple arguments they stop answering my calls and are still holding my money Their manager apparently is a man named Simon who is also aware of this and has not done anything about it They are robbing me of my money and i now have to go through my bank to get this money back DON T USE THEM

Slow to update kws used on home unit

If you want to view your home data usage you have to pay 50 00 for a 3yr subscription The data is very slow and it runs 5days behind eg I open chargevision log in and today is the 26 11 21 and I can only see the kws I ve used up to the 20th November It s a terrible service if you need it It was very quick at the start but 3years on they tell me the use a 2g SIM in unit that s why it s slow I wouldn t recommend chargemaster go to someone else who can give you up to date data useage