Bpha Reviews

Make you pay service charge for absolutely no service

So disappointed We are Shared Owners of a house and despite the fact we mysteriously pay service charge every month for goodness knows what we receive absolutely no service Not even so much as a reply to an email We had broken storage heaters for a month we got our quote to replace and contacted bpha for permission and approval We d waited over two weeks and there was no response or answer despite several emails web chat conversation and two phone calls We were always promised someone will be in touch and noone ever is We have two young children in our home and needed it heated Several times I had mentioned this and yet still no urgency

The most awful HA iv known months and

The most awful HA iv known months and months of waiting for repairs to be done and then cancel last minute Not one helpful person in the office I would never move to another one of their houses again Even agents working for them have NOTHING nice to say about the company

We reported a problem with my son

We reported a problem with my son inlaws heating and hot water back in Oct 23 here we are in Jan 24 and he still has problems with his hot water Having to wait over an hour on hold before someone comes to the phone is a joke The housing officer and the CEO have not bothered to reply to the numerous emails that we have sent He has had no hot water since last Thursday and they dont no when they will be able to fix it

If i could give zero

If i could give zero i would I rarely ask anything of pilgrims im never in rent arrears i have looked after and improved this property over 29yrs The tripple lock on the 25yr old front door stopped working the guy came out at 7 30 8pm put on a temp lock not a tripple lock said it would be ordered and be an emergency i had to fight to get an appointment 1 week away with just over an hour left for the afternoon slot given i get a call wrong part ordered waited in for 3 5hrs I get offered an appontment in april APRIL its 23rd Feb My home insurance is void as no tripple lock BPHA dont do saturday appointments Im furious I offered to go buy 1 and fit it myself refused to give me details Will possibly google it and do it myself disgusting not even second rate service i expect of BPHA already had their tsg people out this week when the company let me down onthe 1st appojntment for a boiler check nothing above and beyond Theres not much point in complaining as BPHA dont actually care my 29yrs experience has prooved that

Deserves 0 stars

Deserves 0 stars Hideous customer service useless workmen Staff lie all the time and break promises Have to escalate everything to the complaints team to get anything done Put the rent up every year despite getting less and less for our money They re not interested in hearing about ASB or anything bad tenants are doing so long as their rent is paid they don t give a damn Appalling housing association

BEYOND ZERO

Would zero Break the law bullies who tell lies in their documents They cut if my gas supply which is illegal then customer services think they are more qualified than a solicitor Back was so bad I was agony that day and i hadbf slept and i have cptsd so was struggling It was so cold they didn t give me alternative healing The idiot from Tsg was screaming at the door open the door m I know your in there I fell back to sleep on strong pain killer Sunita lied to her solicitor documents to take me to court Their cleaner pushed me Pennie Kennedy didn t ban him from coming back No Safeguarding not had a safe home for 7 years My clothes are regularly been burnt and cut on the washing line Took nearly 7 years to have cctv installed then it doesn t work for 6 months Management according to my Barrister are beyond stupid contractor s bribed with biscuits and drink ice-cream by neighbour they can t sat no then join in gossip Tsg are the biggest joke they will no longer be given adds to my home they have a Manager called Summer who was banned from my home Bradley Barker sent her to my home knowing this Safeguarding alert against him Harassment has only stopped as MP involved Court action has been stopped I would have won No understanding of Equalities Act 2010 Complaint Department do not know what they are doing had to put Complaint about Complaints Dept

Not really a people focused company

Amazing my inside review from a workers perspective has been taken down Avoid a job with these people Spend a fortune on the business but have no clue of how to work with people at all ACAS assisted so good luck with any complaints grievance or health issues you may report they train you and make you sign documents that places any and all responsibility soley on you They record your calls even when your on hold without your knowledge and therefore permission GDPR breach as tenants suppliers and contractor were being recorded without any prior knowledge Spent millions on rebranding and then got the same management team in that caused so many issues before They ll give you absolutely everything you need to do your job but they ll expect blood in return

bpha are nothing but a Circus FULL of

bpha are nothing but a Circus FULL of Clowns