Based on authentic user experiences
D Wright
6742 reviews
N/A
8 months ago
Very prompt and effective response to warranty enquiry
Very quick response to a warranty enquiry and issue resolved really promptly with clear messaging
6742 reviews
N/A
8 months ago
Amazing customer service when dealign with a damaged pan love my pots
I bought a 28 pan with lid and a big set of 4 pots including measuring marks and that also came with lids during a discount in the supermarket Dirk in the Netherlands The pots are amazing and have been serving me very well to this day After about 7months or so the coating of the pan unfortunately started to break down I reached out to the Brabantia customer service and was helped with very kindly After providing pictures of the damages and a receipt I was sent a replacement Honestly the pan I received in exchange seems to be of much higher value then what I had bought before It did not include a lid but I still have that one anyways They were so kind to put something extra into my box a brand new 24 pan of the same make as the replacement I was so positively surprised what a service Coincidentally this pan also perfectly completes my pan assortment now Next to the two Brabantias I also have two Tefal s Maybe I will report back in the future on how they held up against each other Thanks Brabantia you ll have my business any day again
Emily McLardy
6742 reviews
N/A
8 months ago
Excellent customer service
Excellent customer service I received a prompt and efficient response and the faulty Brabantia Protective Cover for Wallfix Rotary Dryer is going to be replaced Many thanks
CR
6742 reviews
N/A
8 months ago
Worth every penny
Fabulously 30l dual Matt Black bin fits in place perfectly where I needed to go in my new kitchen Had Brabantia product s before on pricey side however super quality last a very long time easy my last bin over 10 years only replaced soft closing clasp once very easy cleanable and excellent quality bin liners My only negative they use to do bin freshener discs and holder can t seem to find now
Joanne Russell
6742 reviews
N/A
8 months ago
Quality and excellent customer service
After looking on the Brabantia website for a replacement lid for our 20-something year old kitchen bin I was unsure about which to choose because the design had been updated and I wasn t sure if they would fit I used the contact page of the website to ask for advice and a recommendation Two hours later I received an email reply from Jo who linked to the new lid needed Jo was very helpful and gave proper old fashioned customer service I ordered the lid and it arrived two days later - a new design that fits perfectly and looks great I recommend Brabantia for their quality 20 years of everyday use and now for their excellent customer service
ZY Accy
6742 reviews
N/A
8 months ago
Replacement Bin
What an excellent service my bin broke under guarantee i emailed Brabantia and got a fairly instant response and a replacement bin delivered within 48 hours Fantastic Thanks
Stephen Wilson
6742 reviews
N/A
8 months ago
Wonderful customer service
Wonderful customer service I contacted Brabantia trying to source a replacement inner bin with no idea what size the bin was or anything about it really With some photos and investigation Ruth was able to tell me what bin it was and what exactly I needed to order She even sent me a link and a few free bin liners on top of that Replies were extremely courteous prompt and as helpful as possible She sorted my issue within a couple of days Couldn t ask for more - really excellent experience and such a pleasure
Robert Askew
6742 reviews
N/A
8 months ago
I would highly recommend Brabantia
I would highly recommend Brabantia especially for their follow up and resolving any issues Thank you Sasha for all your help
Lisa H
6742 reviews
N/A
8 months ago
Gosh I had forgotten what good customer service was
Gosh I had forgotten what good customer service was and yesterday I was 100 reminded by Brabantia Customer Service Thank you my problem was picked up immediately and sorted out within 20 minutes The Brabantia guarantee is gold plated and this is one very impressed and satisfied customer
andy
6742 reviews
N/A
8 months ago
Brabantia is a wonderful company
Brabantia is a wonderful company that offers high-quality and stylish products for your home I have been using their trash can for a long time and I was very satisfied with it However the lid of the trash can broke recently and I contacted their customer service to see if they could help me I was amazed by how fast and friendly they were They agreed to send me a new lid without any hassle They also kept me informed about the delivery status and made sure I got the right lid for my trash can I want to thank Jo Pursall who was the customer service representative who handled my case She was very helpful and kind and she went above and beyond to make me happy Brabantia is not only a great company that cares about their customers but also a responsible company that cares about the environment They use recycled materials for their products and they support various environmental causes Brabantia is more than just a brand it s a lifestyle I m proud to be a loyal customer of Brabantia and I would highly recommend them to anyone who is looking for beautiful and functional household items