Brake Reviews

Worse Company you can work with

Worse food suplier you can work with Most of the product is very short dated Poor quality Keep get over charged Half of the return credited amount missing Billed out of blue 2 years after closing account got county court claim don t know why Appealed against it Mislead with wrong court details by their dodgie Solicitors Communication by email blocked by them Letters never answered Stay far far away from this company They are thiefs cowboys robbers

I have used Brakes for the past 8 years

I have used Brakes for the past 8 years supplying 2 of my businesses with food and drink over the last 18 months the level of service has deteriorated significantly to a point that I have stopped using them for one of the businesses and moved all my orders to another large wholesaler I have used Brakes mainly for the customer service they provided certainly not because of cost as they are one of the more expensive suppliers even with discounts With the other business I am slowing moving my orders to another supplier as they seem to care about having your business where Brakes have lost that touch All started when they moved my account manager who I had since day one and built a good relationship with since then I have not seen an account manager not once and certainly for the last 6 months not even had a call to see if there were any problems Lastly credit control well what can I say about them in the last 6 months they are the biggest pain in my backside quick enough to chase an account if a few days late but not quick enough when you have been chasing credits for the same period for 2 weeks due to stock not delivered When you do pay them they seem to have a habit of allocating the payment to the wrong month and invoices despite a remittance with all invoice numbers and amounts documented on it been sent When you speak to them its never their fault typical credit controllers you might say yes I agree but at least before chasing make sure you have done your job correctly and not caused the delay in the first place Update 29 01 2024 Brakes customer service reached out to me due to my review and asked for further details I gave them my account number and details of poor level of service then got ignored by them as I said there is better and cheaper suppluirs out there that actually want your business

Rest of reviews say everything I wanted

Rest of reviews say everything I wanted to They are absolutely shameful as a company

Worse than useless

Worse than useless Of the past 8 deliveries 7 have had issues with missing stock not because it s out of stock it s just not picked or they send the wrong items Rep says mistakes will happen and that s understandable occasionally but they happen on almost every delivery I ve consistently tried to get in contact with management but the office refuse to give out contact details so that s impossible It seems to me they re hiding from justifiably upset customers I ve given up now and sourced all Brakes products from alternative suppliers Looking at these reviews it seems I m far from the only one I wish you the best of luck if you decide to use Brakes as a supplier

Such a terrible customer service

Such a terrible customer service look at this reply said by Paul Are you not able to log into our website I m merely guiding you to the best option to review our halal products Is there anything else I can help you with today If not then take care and enjoy the rest of your day

Thank you to the lorry driver who

Thank you to the lorry driver who ignored the 7 5t weight limit in Symonds Road in Bury St Edmunds this morning There s plenty of signage there s no excuse

not a sustainable company

This company claims to be environmentally friendly but they deliver food in large polluting lorries with loud generators with no consideration of the environment or any residents living near delivery sites The drivers refuse to turn off engines claiming the food will spoil It s about time Brakes put their money where they mouth is and bought some smaller electric vans

Would give 0 starts if I could

Would give 0 starts if I could Produce is always awful quality food comes broken tin of beans arrived damaged and exploded in our food cupboard 10 eggs broken Milk leaking The potatoes are AWFUL Black inside bruised dirty routes coming out Takes us twice as long to prepare them as they re so bad

Customer service try their best but

Customer service try their best but hands are tied so much by the Depo which are appalling If I could get some of the products for else where I would