Brandslock Reviews

Seller refusing to pay agreed Amazon seller refund

Seller agreed refund in Amazon refund page for item We used the Hermes label for return supplied on Amazon s seller page Hermes tracker shows item delivered back on 24 12 21 By 6 1 22 still no refund Brandslock sent an evasive apology saying accounts would surely get back to you Right Today is 16 1 22 No refund No nice messages from accounts Conclusion guys Brandslock s keeping the cash So we re issuing legal proceedings to get the agreed refund from this bad seller

My money is gone so far

I ordered a jacket december 6th 2022 The jacket was never sent and they have charged money So so far they have stolen from me I will change my review if I ever get my money or the jacket that I don t want anymore

Item stuck in customs

Ordered a pair of boots and the only delivery option was DHL express Not a problem next working day delivery supposedly Next working day arrives and I receive an email we re out of stock of the item you ordered please pick something else or we ll give you a refund I ask when they re likely to get the item back in stock It s stuck at customs so up to 6-8 weeks so please pick another item or we will issue a refund I tell them I would rather wait for them to dispatch the item I ordered and don t mind if there s a bit of a wait 2 weeks go past with no contact so I email them again just to see if anything has moved along customs says 6-8 weeks but I was hopeful it might be sooner No response from them and then this morning I get a PayPal notification that a refund is on the way I should add that the entire time the item I ordered has been shown as in stock on their website I even read the reviews about them myself before ordering but figured at least with PayPal I m more secure Don t waste your time with this company

Customer service absolutely a JOKE

Customer service absolutely a JOKEEmailed them to return an item no response been over a week Impossible to find out return procedures or contact details Will go through PayPal complaints

I bought a pair of winter mittens that

I bought a pair of winter mittens that was advertised at 25 and free delivery six days later I have been waiting for them to come and I get an email saying I ve Gotta pay a 8 for delivery for delivery so I got back in touch with dermatology to cancel the order and to put my money back in the bank There s nothing whatsoever If I were you I would not trustees traders as they seem very suspicious

Near impossible to return an item

Near impossible to return an item being trying for over a week to get a response to my e-mails and online form Managed to get phone number but nobody answers telephone Dealt with 100 s of online companies and this has to be worst customer service ever had Going to contact my credit card company and Trading Standards

Fantastic

How do you sell at these prices my second vintage style double breasted coat in 5 xl the first one in brown leather has been a lovely comfortable garment and a joy to wear now received the black the same in ever way all this at a very low price would have been happy to have paid double will buying another style soon

Wonderful buying experience I had after

The best buying experience I had after long time They really know their products and how they fit I ordered normal dress size and was asked for measurements of myself so that they could check the size against the actual garment I was advised to go for one size up and was told that as leather garments are more expensive to produce that the manufacturers have not kept up to date with modern dress sizes so it was common to require one or even two sizes bigger than normal for certain styles Don t be put off by this I ended up with a jacket two sizes bigger than my standard dress size but it fits absolutely perfectly It is beautiful and excellent quality Highly recommended company

Absolutely amazing quality jacket

Absolutely amazing quality jacket unlike the mainstream crap you find at regular stores Warm fits great and feels and looks awesome 100 satisfied excellent quality Great customer service I definitely will order from them again and would highly recommend this company Thank you Brandslock