Brandwatch Reviews

What even is GDPR

Ironically likes to send me unsolicited spam despite my never having engaged in any way with their business If you re considering their services I would consider very carefully if you want to risk working with a company that seems to have missed the boat on GDPR and user consent

Despite being told numerous times to

Despite being told numerous times to stop cold calling me they keep doing so Avoid this company

Misleading marketing

Misleading marketing Advertising free demo for so to put you in upsale for alot of other things I wanted posting schedule and it said free demo Its not You need to have a meeting And they dont only deliver that solution alone

Sales Rep Lied

Sales Rep LiedI purchased Brandwatch and specifically asked for a 1 person seat and was told premium was a 1 person seat for the software The sales rep sold me premium and I could have paid 400 a month less if I was given the standard plan which is for 1 person My paperwork was also mixed up with another clients and they got my package and I got theirs The sales team and customer service is only interested in the sale They do not look at you as a customer or want to help correct their mistakes I would never buy from this group The software is good but the cost and game to buy is not worth the product

Frustrating Experience with Brandwatch Great Features Overshadowed by Persistent Issues

Our experience with Brandwatch has been difficult from the start The tool has significant flaws that make working with it very challenging We have to manage comments and likes directly within Instagram deleted comments reappear and the chaotic calendar view mixes posts with ads Additionally the lack of notifications for clients when changes are made results in constant extra effort Another issue is that approved content is not automatically scheduled but has to be manually edited On top of that Brandwatch is only available in English which severely limits its usefulness for reports in German Another major point of criticism is the poor onboarding communication The entire setup process was unclear and we had to invest a lot of time to understand basic functions that should have been intuitive Despite multiple inquiries minor errors were never truly resolved the only response was to contact support but even there no lasting solution was provided The promised features were not even remotely met and many of the functions we expected were either faulty or simply nonexistent The lack of support and insufficient bug fixes reinforced the impression that Brandwatch is not able to keep up with the demands of agencies Moreover we are locked into a 12-month contract even though the tool is unusable for us in its current form These costs are now unnecessarily burdening our budget and are completely disproportionate to the service provided

Brandwatch Useful Tool Predatory Business Practices

I was a strong advocate for Brandwatch regularly recommending it to peers leadership groups That stops today Brandwatch quietly slipped an auto-renewal clause into our manual renewal agreements locking users into another contract cycle without explicit consent When challenged they deflect claim it s standard practice - but previous renewals were always accompanied by an account manager reaching out confirming manually Now they don t even give you an automated heads up This is a predatory move that prioritises short-term gains over long-term trust If a company needs fine print trickery to retain customers it speaks volumes about their ethics confidence in their product There are better analytics tools out there that don t rely on legal landmines to keep customers on board Would I recommend Brandwatch now Absolutely not Would I ever trust them again Not a chance Sies

Charged 6 000 a month and stole the

Charged 6 000 a month and stole the domain from our business

Lack of Professionalism and Unreliable Customer Service

We were initially interested in subscribing to Brandwatch and had a 15-minute introductory call with their sales representative The first meeting went smoothly and we were looking forward to a live demo to better evaluate the product However scheduling the demo turned into a frustrating experience Despite setting up a meeting multiple times the company canceled at the last minute three times in a row Each time the cancellation happened just minutes before the agreed-upon time with no prior notice or attempt to reschedule in a professional manner This experience raised serious concerns about their reliability and customer service If they are this unresponsive during the sales process it makes us question how they handle actual customer support Unfortunately due to this lack of professionalism we ve decided to look elsewhere