


Based on authentic user experiences
John Sinclair
6731 reviews
N/A
10 months ago
Great broadband service from the brawband guys Superb
Had the broadband put in for a few days now and it runs brilliantly No issues whatsoever The guys installed it on the date I was given and they were quick professional and very helpful Fantastic service so far guys keep up the excellent work
Kat Gn
6731 reviews
N/A
10 months ago
Amazing
I m very happy with Brawband services They are reliable and thoughtful If you decide to use them you will not be disappointed like I was with my previous broadband providers
C Munro
6731 reviews
N/A
10 months ago
The human touch
This was the smoothest easiest transitions ever Able to talk to a human on the phone and by email without umpteen pressings of buttons or waiting forever Good communication all the way through Very happy new customer May never leave
customer
6731 reviews
N/A
10 months ago
Highly recommend to anyone
After a house move and an absolute headache with BT and Talk Talk for weeks months on end trying to get my wifi sorted I came across Brawband Signed up online given an appointment within 5 working days and it was all set up the morning of the engineer visit Engineers arrived when they were supposed to and had emails keeping me informed the whole time After a couple weeks I did lose internet service but emailed in spoke to someone local who had it fixed the same day remotely and again kept me in the loop the whole time Not a single complaint from me and would highly recommend The fact you can speak to a person easily and not have to sit on hold for 40 mins to then be cut off transferred another 4 times like these bigger companies makes it worth it alone
Eileen Black
6731 reviews
N/A
10 months ago
Great and efficient service
A very helpful engineer installed my brawband Because I am disabled and had just got home from hospital he had to move some furniture to install the router and put it back perfectly for me Such a lovely polite guy Great sevice
Tommy Gaughan
6731 reviews
N/A
10 months ago
The Brawband operative James McCourt
The Brawband operative James McCourt handled my enquiry with complete professionalism and made sure that I was happy with outcomes He has left an open dialogue with me to monitor outcomes over next few days After being with Virgin media for over 20 years and struggling to make contact with far less than conversing with a human being this makes a big difference
giles gilham
6731 reviews
N/A
10 months ago
Sorted Me Out Again
This is an update to an earlier reviewI had some pricing concerns they fixed themEvery time I have contacted this ISP I have been surprised by the can do approachCannot recommend them enough especially Jay
Peter
6731 reviews
N/A
10 months ago
Outstanding service
Great service I was having issues with my internet poor speeds around the house and phoned up and explained i need some help with my internet speed they said they would sent an engineer the next day to help sort out the issues Engineer checked our WiFi over the house and recommendations that we move the router and add an repeater to give us better speeds round the house He also helped to get all the devices connected to the WiFi We now have great speeds all over the house It great to see a company which will help beyond the router A service highly recommend
JPH
6731 reviews
N/A
10 months ago
Early days yet
Early days yet but so far it s been a great experience Great staff response to queries and great communication regarding installation and setup Most importantly I m getting the internet service I signed up for at a great price when compared to our previous supplier
Tony Stevenson
6731 reviews
N/A
10 months ago
Had full-fibre installed around 4 weeks
It s been braw had full-fibre installed around 4 weeks back with Brawband the provider Speeds are consistent with or exceed the offering 150mbs and the connection has been completely reliable Really appreciating the service to date and the reduction in costs