Brawband Reviews

The human touch

This was the smoothest easiest transitions ever Able to talk to a human on the phone and by email without umpteen pressings of buttons or waiting forever Good communication all the way through Very happy new customer May never leave

Highly recommend to anyone

After a house move and an absolute headache with BT and Talk Talk for weeks months on end trying to get my wifi sorted I came across Brawband Signed up online given an appointment within 5 working days and it was all set up the morning of the engineer visit Engineers arrived when they were supposed to and had emails keeping me informed the whole time After a couple weeks I did lose internet service but emailed in spoke to someone local who had it fixed the same day remotely and again kept me in the loop the whole time Not a single complaint from me and would highly recommend The fact you can speak to a person easily and not have to sit on hold for 40 mins to then be cut off transferred another 4 times like these bigger companies makes it worth it alone

Great and efficient service

A very helpful engineer installed my brawband Because I am disabled and had just got home from hospital he had to move some furniture to install the router and put it back perfectly for me Such a lovely polite guy Great sevice

The Brawband operative James McCourt

The Brawband operative James McCourt handled my enquiry with complete professionalism and made sure that I was happy with outcomes He has left an open dialogue with me to monitor outcomes over next few days After being with Virgin media for over 20 years and struggling to make contact with far less than conversing with a human being this makes a big difference

Sorted Me Out Again

This is an update to an earlier reviewI had some pricing concerns they fixed themEvery time I have contacted this ISP I have been surprised by the can do approachCannot recommend them enough especially Jay

Outstanding service

Great service I was having issues with my internet poor speeds around the house and phoned up and explained i need some help with my internet speed they said they would sent an engineer the next day to help sort out the issues Engineer checked our WiFi over the house and recommendations that we move the router and add an repeater to give us better speeds round the house He also helped to get all the devices connected to the WiFi We now have great speeds all over the house It great to see a company which will help beyond the router A service highly recommend

Early days yet

Early days yet but so far it s been a great experience Great staff response to queries and great communication regarding installation and setup Most importantly I m getting the internet service I signed up for at a great price when compared to our previous supplier

Had full-fibre installed around 4 weeks

It s been braw had full-fibre installed around 4 weeks back with Brawband the provider Speeds are consistent with or exceed the offering 150mbs and the connection has been completely reliable Really appreciating the service to date and the reduction in costs