Brax Reviews

Harassing emails

Harassing emails that come across as spammy Are they a scam They are training their employees that a pushy way of gaining clients is the right way to do it in today s market They have not learned about Inbound marketing and retaining clients The rep who keeps emailing me is Danielle Price

Ineffective DO NOT hire them

Ineffective Do not hire them I really have very little good to say about my experience with Brax io I hired them to build a website for me This website build took over 7 months - I take responsibility for about 6 weeks of the delay - but the rest is on them I feel that the sales manager who is the first point of contact is really the only competent person in the company Once the sales manager signed me up for the service I was bounced around between a series of account managers and project managers over the following months I have had no less than 3 account managers and 3 project managers for this one website build - which really makes me question what is going on behind the scenes at Brax io - the staff turnover is crazy These project managers 1 Failed to read and comprehend written instructions 2 Treated me like I was the problem when I asked them over and over to perform a single edit that they continued to ignore3 Spelled my name incorrectly even after being asked directly to spell it correctly 4 Sent me emails meant for other customers 5 On first contact clearly had no idea that they had been hired to build a website OR had me mixed up with another client - they opened the meeting with we understand that we are here to help you with a marketing strategy While the sales manager reached out for more money saying that 1 My website had been live for 3 months and I had not paid for the maintenance of the website yet - False - my website was STILL not live at this point Now that my website is live and has a blog feature that I am supposed to self-manage but I have not received training on how to add content to the blog - my project manager doesn t know who can teach me how to add content to the blog This company seems disorganized the staff are under-qualified and or poorly trained They are not the experts in the field - and they consistently try to up-sell more services that they probably couldn t deliver on They over-promise and under-deliver You can do better

SPAMMED THE HELL OUT OF US

SPAMMED THE HELL OUT OF US They just would not stop sending their junk unsolicited emails They need to be reported and fined for this

Spammer stop it

We had never initiated contact with them nor did we have any desire for their product or the inundation of emails they sent our way Their relentless spamming was not only unwelcome but also entirely unsolicited adding insult to injury

Spammers don t understand CASL

FYI Brax is a subsidiary business name for Wishpond I have received unsolicited emails from both companies Sending unsolicited marketing emails is illegal under CASL They could be required to pay an administrative monetary penalty of up to 10 million per CASL violation To report them Google fight spam Canada I have sent every email I have received from these companies to Fight Spam probably around 15 in total CASL also requires a PROPER unsubscribe mechanism for their marketing emails A simple reply if you don t want to hear from us at the end is not sufficient Also replying to reviews stating the reviewer has been removed from the mailing list is not good enough - they should never have been added in the first place Also to Wishpond Brax do not flag my review I have your emails ready to send to Trustpilot You tried this spineless tactic on my Wishpond review which I ll remind you Trustpilot sided with me when I sent them proof Edit A year and a half later brax Wishpond flagged my review saying it wasn t meant for them A flagged review gets taken down if the reviewer doesn t respond within a few days This tactic has nothing to do with looking people up in their CRM it s a tactic to remove bad reviews That seems to be the way Wishpond does business Do a really really terrible job at something and clean up afterwords What an embarrassing reputation to have

The company continues to spam

The company continues to spam and does not provide an unsubscribe option in their emails They are failing to comply with the following requirements for commercial emails and text messages 1 obtain consent 2 provide identifying information and 3 provide an unsubscribe mechanism The only thing they include in their email signature is P S If you don t want to hear from me again please let me know This is a bad joke I never authorized my company s email address to receive weekly emails especially without a double opt-in process I had no prior knowledge of this company before they started spamming me My recommendation stop emailing people who have never requested your advertisements or products I will definitely not reply to you and your emails are now flagged and reported accordingly

Spammers

Spammers Unsolicited emails Literally never heard of them beforehand and never agreed to receive any news

Overall working with them is a Nightmare

Overall working with them is a nightmare They sold us on a viral loops campaign and didn t make it happen till month 5 the campaign relies on a giveaway with a form they never added a CAPTCHA to prevent bots from joining the giveaway Later tell us that it was a success but all leads were bots Not professional Stay away

brax io Wishpond marketing campaign

My experience with Wishpond started with an unsolicited email that I responded to That led to a presentation for marketing programs that I thought could really help my business The presentation was very professional and checked all the boxes I already use an alternate lead-generation service Thumbtack but I was led to believe that the work by Wishpond would generate an avalanche of business I am a golf instructor and consequently have a relatively small business The type of financial outlet outlay that I committed to when signing an agreement with Wishpond for six months represents a significant investment and I made that abundantly clear I was assured that the benefits would far outweigh the costs Wishpond and brax employees are located around the globe I had two account managers one best based in Spain and the first one in Columbia My customer success manager was based in Nigeria Apart from the initial sales representative that did the presentation no one at brax or at Wishpond has a contact number that you can call them on In order to speak to your contacts you need to make an appointment and then have a Zoom meeting The company is Canadian based and while the employees are global this represents a challenge from a contact and timing perspective When I located their published address on Google street view it is a dodgy looking building and Zoom technology allows them to use an upmarket office background template My interactions with my contacts were all very pleasant but my overall sense throughout the engagement was that they had a general lack of urgency or a commitment to a successful outcome Response times to work needed I possibly should ve been more demanding and that may have been different My Customer Success Manager reached out to me for the first time at the end of the fifth month when I provided notice to terminate the contract The plan for marketing campaign was to comprise three separate campaigns The net result of all three campaigns was that I received seven leads in total in six months and five of those leads only went to my website as a result of information provided on Thumbtack I would describe the experience as a complete waste of time and an even bigger waste of money This is even worse when the substantial associated Google related campaign costs approx 20 of total cost are included While work was indeed done in my opinion they border on being a scam Wishpond brax may be able to help you with your business but it did nothing for me The reviews on the Wishpond website are very encouraging but when one looks at the reviews for brax it paints a completely different picture This review for Wishpond will be copied to brax io as it seems the two entities are associated - some of the employees have brax email addresses