Based on authentic user experiences
Konsta Weber
6737 reviews
N/A
6 months ago
Paid Wallpaper Not Delivered
I ordered wallpapers from Bricoflor Germany The first wallpapers arrived in a reasonable time but when I needed additional wallpapers as I run out before finishing the room the following wallpapers never arrived I have called Bricoflor two times and send them an email about the order Both times on the phone the Bricoflor representative promised to get back to me with an email but they never did I don t know will I ever receive the additional wallpaper that I ordered and paid for I have one room that has been unfinished for 1 5 month and don t know will I ever receive the needed roll of wallpaper from Bricoflor Edit and addition 18th April I called a third time and got the same response and reassurance the matter will be taken care of Then I waited 3 weeks and nothing happened I ended up using the leftovers of the wall papers and wallpapering the remaining area with small pieces It was annoying to do but I had no delusion on getting the roll of wall paper ever This morning I received an E-Mail from Trustpilot that Bricoflor is asking for my reference number and full name So they go after the bad reviews instead of taking care of the clients This was the main reason to come back to make this edit The service got even worse
Finland is awesome
6737 reviews
N/A
6 months ago
HORRBLE CUSTOMER SERVICE - AVOID AT ALL COSTS
What an absolute joke this shop is I waited for 60 days for my vinyl floor sample then I asked for offer no answer for week Then I called they gave offer by email No payment instructions on offer so I emailed that I accept offer - no response for week Every time I call them I wait 15 min in line and some weird dude answers who does not understand simple english I had to tell him slowly THREE times my order number Guess what Bricoflor I ordered my 100m2 vinyl floor from your competitor and this process was over in 1 day You just lost 4200 hope you are happy AVOID THIS COMPANY AT ALL COSTS DO NOT BUY EVEN SAMPLE FROM THEM My offer number was 20884 so bricoflor cannot claim I am not real customer like they do in many negative reviews
Arto Tolvanen
6737 reviews
N/A
6 months ago
Delivery time 3-5 days
Delivery time 3-5 days is rather 3-5 weeks Customer service explanation for delay heavy snowfall This company is a joke
D Dale
6737 reviews
N/A
6 months ago
Everything was perfect with this order
Everything was perfect with this order and delivery I ordered late online on Sunday evening called on Monday morning to ensure they had received my order I was advised that my flooring would be delivered on Tuesday 25 Feb Today just after noon my flooring arrived Delivery man exceptional Oh and yes the product is beautiful just what I wanted Would definitely buy from again no doubt