Brident Reviews

UNPROFESSIONAL LOST of A LOYAL CUSOMER

I copied and pasted Wanda s message because I am too upset with this company to write my extensive list is issues After reading her review I agree 100 with her She is spot on rather she is at the same location or not It is sad that people are having the same issues in multiple locations My daughter and I have been going to the Fuqua Houston TX location since 2006 then Crown Dental Since Brident has taken over it has become a disgrace Wanda s message below Dear Customer Service Team I hope this message finds you well I am writing to formally express my dissatisfaction with the service I have received at Brident Dental Services as evidenced by my recent experiences This complaint pertains to several significant issues that have severely impacted my perception of your establishment Firstly I would like to highlight the consistent turnover of orthodontists within your practice Over the course of two years I have encountered four different orthodontists during my visits This frequent turnover not only raises concerns about the stability and continuity of care but also reflects poorly on the organizational structure and management of Brident Dental Services Furthermore I must address the issue of poor customer service that I have encountered on multiple occasions There have been instances where appointments were rescheduled without prior notification leading to inconveniences and disruptions to my schedule Additionally the lack of clear communication regarding treatment plans and procedures has left me feeling uninformed and unsure about the care I am receiving The experiences described above have left me with serious reservations about continuing my dental care at Brident Dental Services As a consumer I expect reliable and consistent service especially when it comes to matters as important as dental health The issues I have outlined not only undermine my confidence in your ability to provide adequate care but also reflect poorly on the reputation of Brident Dental Services as a whole In light of these concerns I kindly request a thorough investigation into the issues raised and prompt action to address the systemic problems within your organization I trust that you will take this matter seriously and work towards improving the quality of service provided to your customers I look forward to your prompt response and resolution of these issues Please contact me at your earliest convenience to discuss this matter further Thank you for your attention to this urgent matter

Read the reviews from various sites no ratings above 1 4 stars

First let me point out to you Trustpilot that 2 one star reviews do not average out to 2 9 stars So Brident Dental I have no idea how good or bad their dental sevices are I couldn t get past the incompetence of their scheduling system and front desk staff DOCTOR S OFFICE please skating rinks are better organized Stay Away the last thing you want is to get trapped in the middle of any long procedures with these guys cause they re going to get cute with your billing and scheduling Oh and from what I ve read refunds Like a cold day in Hell

The worst Dental Clinic on the Planet

The worst Dental Clinic on the Planet hands down I walked out the last time as the lady taking my X-rays shoved the plastic trays in so hard she drew blood I asked her to slow down and realize I have very few teeth on the bottom and being fitted for a partial and I need a second to bite down I had to ask her to be nice and she just said I needed to calm down so incredibly unprofessional and just flat out mean She led me to the dentists chair and grabbed me to take my BP I had to just give myself permission to get out of that place So Found a new Dentist Who after examining me says who did your dentalWork I said BRIDENT She put me where I could see on camera she could show me the shoddy work Dentists filled 5 cavities with the wrong material did not seal their work and there was pitting and rough edges everywhere Decay reappearing around the edges and all work had to be redone Then I had to explain why I was submitting invoice to Humana for the Same teeth I had worked on less than a year ago They have been reported to the Dental Board of Examiners in Austin Texas I had an interview with Humana demanding they not be allowed to provide dental care for anyone My new Dentist says these are basic dentalSkills In addition The front desk is not interested and they are unfriendly and rude Office manager has been new every time I go there You cannot make an appt Unless you go in person I have been cancelled out several times If I could leave 5 piles of dung instead of stars I would easily do that One dentist who worked on me talked as though I wasn t even there complaining about the place to another dentist Run away from this place This one is in HURST Texas on Precinct line Rd My friends have had similar nightmares at other offices The staff is still in training or just go wherever needed They will never see you again and they don t care even a little Avoid this place like the plague I hope everyone sees this I willPost on every place I can I m so glad I walked out that day BRIDENT Dental is a disaster

Office staff can not reached by phone

I just saw a dentist there after my visit I need something else I called the number on the appt card I found out there is no way I can talk to the office staff of their office at 3331 Spencer Hwy Pasadena TX 77504 That is ridiculous and completely unacceptable I have been put on hold and transfer a few time than talked to a person do not speak English If you want to see a dentist that can be reached by phone DO NOT VISIT THIS OFFICE

Deceptive letter and advertising

I received a letter to renew my policy or make an appointment as if I have a current policy with them I have never been to this dentist nor do I have a policy This is deceptive advertising Very easy to fool elderly people who don t have the discernment to verify Not good business practice

Bad day at this place

I have gone to the Perfect Teeth on Speer for years Last year I spent several thousand dollars there and was told my pockets were improving Today I went for a scheduled cleaning The examining dentist told me i was going to lose all my teeth and threw me out with no cleaning

Brident Answering service does not work I can t contact the office except by a personal visit

The only way to contact the office is through the Brident answering service This service does not work To confirm an appointment their appt confirmation service doesn t work either schedule an appointment or just ask a question requires me to drive 20 miles to the their office This is a show stopper for me The most basic requirement I have for a Dentist is accessibility

Misleading estimates and withholding X-rays

I went to Perfect Teeth Brident at 7850 N Silverbell Rd Marana AZ 85743 The office manager Natalie sat with me showed me the computer and made the estimate I paid 1800 as the estimate stated Then months later I received a bill for 930 still owed They claim that this amount is a RESPONSIBLE difference It turns out that Natalie didn t code the estimate correctly Now they are withholding my X-rays due to non-payment Total frauds I wish I had read reviews first Also the dentist was an hour late to my appointment after they gave me medication which then stopped working because the dentist was late