Bridgecrest Reviews

zero stars if i could

If i could go zero stars i would do so There customer service is horrible Nothing but text book script answers which when there is a true issue does not work I was selling the vehicle paid it off and it took over 20 business days for them to release the title to me But only two days from them to take my obligated funds online They said they would call prior to mailing title which did not happen either Customer service said thank you and we will look into it internally I would never recommend this company to anyone

Seriously thinking of returning my

Seriously thinking of returning my vehicle the reason is they take to days to recieve there payment in processing wich leaves you to wait before you pay any other bills Pathetic I made this payment early just for there processing delay and still waiting

I would rate this company 0 if I could

I would rate this company 0 if I could Most people who dont have the credit or loan history are trapped into a contract with this company with an extremely high interest rate that does up and down whenever they choose to do so It s actually scary once you sit and look at each payment and the interest rate that doesn t add up Also they have the worst customer service team They seem like they were hired to hear people complaints and inform customers that there is nothing they can do DO NOT GO INTO CONTRACT WITH THIS LOANER

Incredibly incompetent company

Incredibly incompetent company Please don t use them as a lender They can t resolve normal issues without giving you the run around And if you used Carvana and they are your lender then be prepared to deal with Ally Even worst combo together It s a no for me dawg

Run far away and buy local

These absolute bufoons entered the wrong Social number for me and wont even change it without redoing the entire loan so now I am stuck with incorrect info on my car loan as well as them denying payment so they can charge me a late fee Shadies company ever carvanna and bridgecrest should be held liable for the lemon cars they sell and push off through their bs checks 15k for a car Ive already put 2k into the first year and when brough up its just gfys

Worst auto finance scam ever

Worst auto finance scam ever Right along with Carvana as the worst auto scam for purchasing a vehicle I filed bankruptcy and exempted my vehicle from the bankruptcy and yet they claim I filed bankruptcy on it Dumb mfkr s award goes to Bridgecrest for saying that I should speak to a lawyer about it yet the bankruptcy judge signed off on it as exempt and I am still making payments every month on it

the WORST

This company is incredibly incompetent After speaking with them for weeks after paying off my car they are still not releasing the title Note- someone else bought my car and sent a check to pay off the loan We checked with them before sending the check and they confirmed this would be a valid way to close the account Now they can t send the title because the name on the check and my account are different Every time I speak to them I m put on hold for 30 minutes and then they say they have to verify information with different departments This then takes another week Avoid this company at all costs if possible

If I could give 0 stars I would

If I could give 0 stars I would This company is one step above a complete scam company I have a loan through them thanks to Carvana Needless to say I ll be refinancing with someone else The company failed to process my payment despite me getting confirmation then they charged me 15 dollars for not processing The payment was never late and the funds were more than sufficient The company is a joke not to mention support is completely over seas and barely understandable I can t refinance quick enough to get away from this garbage company

HORRIBLE customer service delivery of title takes more than a month

Bridgecrest doesn t even deserve one star We used them to finance our Carvana purchase One week ago we paid off the car and poof our account was completely erased from their website I called them this morning and after being hung up on after asking for a manager I spoke to 3 more people and finally was told the title won t be sent out for 8 more days When ask if they could overnight the title they declined Horrible customer service DO NOT USE