Brighthorizons Reviews

Where do I begin

Where do I begin I applied for a job at Bright Horizons - had online interview 3 days later got offered the job the following day and given a start date - all seemed wonderful I gave my notice to my now previous employer However Bright Horizons Talent Acquisition I prefer the old fashioned term HR made an absolute clanger No offer letter was sent They couldn t check the progress as the system was down when I made enquiries and their compliance team who should have carried out DBS checks etc never got in touch In short nobody seems to actually know what they are doing So thanks to Bright Horizons I am now unemployed and obviously suffering a loss of earnings through something that is no fault of my own

Shocking company

If I could give 0 stars I would This company has been terrible from day one of starting at the setting Then when we pulled our child out the customer service and competence of staff at head office was shocking One positive and capable member of staff finally sorted our refund after a month of chasing in one day I would give this company a very wide berth

AVOID

Year ago we filled our application to the nursery and after one year no any news Rude weird customer services Our documents gone somewhere please stay away from this place Child without nursery thanks fo awful service ever had AVOID NOT RECOMMEND AT ALL

Backup care is completely unreliable

Backup care is completely unreliable a nanny was supposed to take care of our child for two days but she cancelled at 7 am in the morning and there was no replacement available for both days Customer care is of no help Don t be fooled by the fancy online tool this is a completely unprofessional company

The service is unacceptable

The service is unacceptable nannies are very incompetent and can do more harm than good There are no rattings for nannies and customer most often gets a nanny randomly allocated Randomly means that they get all the left overs as good nannies are often preoccupied This is a parttime job for nannies that can t get a full time on their own in the expense of the family taking the risk AVOID THE RISK

Dreadful onboarding experience

Dreadful onboarding experience An attempt to onboard a school that runs holiday cover took so long the holiday came and went They claimed they contacted the school there were no emails to prove this and when pushed it turned out they didnt

Horrible company to deal with

Horrible company to deal with I ordered in home nanny paid the by employer However I only offered 4 hours they charged my full day the customer service said they will issue refund but never happened They did not tell me when I first call them they will charge a full day when I only order 4 hours Contacted them many times no resolution Never order services from them anymore Very very bad experience

Backup Care voucher scheme from

The Backup Care voucher scheme from Bright Horizons is bad news if you are a nursery They don t accept your invoices only in their own format They pay you a lump sum without sending remittance advice and telling you for what children or just they don t pay you at all They owe us thousands of Pounds but of course we cannot charge the parents because we don t even know what children s extra days are still outstanding We no longer accept this scheme and we warn others AVOID

Strung along for days with empty promises then left with no backup care

I used My Family Care part of Bright Horizons to attempt to arrange backup eldercare for my elderly mother after she d been injured from a fall This is provided as part of my works benefits package and claims to provide care anywhere in the UK This turned out to be an empty promise I spoke to them on the Friday and booked a home assessment for the following Wednesday the soonest they could do The day before the assessment they rang me to tell me that they didn t have anyone to provide care and cancelled it No other options were offered