Bright New Things | Young Children's Gifts and Educational Toys
Based on authentic user experiences
Consumer
6732 reviews
N/A
8 months ago
Return not accepted
I purchased a pair of wooden binoculars online was not happy with the item and decided to return it I contacted the seller I was told that I am not eligible for a return because once the box has been opened is no longer in re-saleable condition When you buy something online your decision is made based on description or a photograph so what you receive is not always what you d expected The box was not damaged in any way the only thing I broke to be able to open the package was a small piece of sealing tape easily replaceable One of the reasons they give for these strict rules is COVID 19 which is a little bit far fetched I mean these days you ca buy online clothing try on and then return it but you cannot send back a brand new toy not used not played with Before ordering please read carefully the return policy There are plenty of other places where you ca buy and return products hassle free
Clare G
6732 reviews
N/A
8 months ago
Ordered a gift for my daughter from
Ordered a gift for my daughter from this site It arrived broken Initially the customer service was brilliant - Katherine was lovely and very responsive She promised a replacement in time for my daughters birthday after I sent photos of the damage This did not arrive so I contacted the retailer and bright new things and was ghosted They effectively stole 58 from me Would not recommend and I ll never buy from here again
Vicci Nutter
6732 reviews
N/A
8 months ago
DO NOT TRUST
I would have not even given one star however there was not that option I had purchased of this website for my daughter s birthday with her birthday money she had received I have not received the parcel nor have I received a refund Don t think I will It s disgusting and unacceptable that this company have not made this right It was my 3 year olds birthday money from my grandparents her great grandmother and Great Nana and mine and her daddy s money combined oh and her great auntie Altogether the money we spent out of her savings was 183 54 which was some of her birthday money Her birthday was the 09 07 2024 I said to my daughter would you like bits for your doll house and she said yes out of excitement It s now the 22nd August and the seller has not responded to my last email It s absolutely disgraceful I would stay clear from this website and put your money else where I m appalled to the customer service I have received if any at all My poor daughter has not forgotten she still keeps asking when they will be arriving I have said that until we receive your birthday money back we can t afford to replace My 3 year old said ok mummy I will play with my other toys This has broken my heart It s a lot of money to loose and above all else she s only 3 years old
Jade
6732 reviews
N/A
8 months ago
I do not recommend this company
I ordered something on 30th September and haven t heard a thing since despite emailing twice The birthday the item was meant for has been and gone When I paid it said 2-4 Working Days Standard Delivery Tracked It s now 21 days since I ordered
Dear Mr Mackay
6732 reviews
N/A
8 months ago
Wonderful Products Exceptional Service
Bright New Things offer wonderful beautifully made children s wooden toys But additionally and so importantly they have exceptional customer service We bought a Forest Table together with a Forest Rabbit Chair from the site and duly received email confirmation followed the next day by email from DPD The following day DPD delivered the chair but not the table I telephoned Bright New Things to ask them what might have happened as they were intended as a present for out granddaughter and we were afraid the table might not now arrive on time They were exceptional They got on to DPD found the consignment was held up in their system and so they SENT ANOTHER ONE immediately to make sure we had it in time It arrived at 07 30 the following morning Nothing was too much trouble - they called back when they said they would and moved heaven and earth in a way that most companies just don t bother doing To add to it all the products are quite wonderful Easy to assemble beautifully made and our granddaughter LOVES them So thank you Bright Little Things and any would be purchasers - don t hesitate to buy from this super company If I could give them 6 stars I would
Liz Hughes
6732 reviews
N/A
8 months ago
Great company fab products
After reading one of the other reviews on here I was a bit dubious about the company but the customer service was so helpful when there was a slight issue with order would definitely buy things from them again Very happy with products as well
SHONA WILSON
6732 reviews
N/A
8 months ago
Fantastic products and amazing customer
Fantastic products and amazing customer service when an item arrived damaged clearly not fault of BNT thanks again to Katharine for helping me and being wonderful about it I will be shopping here again
Nannie
6732 reviews
N/A
8 months ago
Hadn t used this company before and
Hadn t used this company before and wasn t sure reading reviews about long delivery times but it was brilliant all arrived to N Ireland in 2 days which was very unexpected and the quality of the products is excellent thanks
S from Barnet
6732 reviews
N/A
8 months ago
Brilliant toy for my grandson he loves
Brilliant toy for my grandson he loves it and very fast service and delivery very good company will definitely use in the future Thank you
Angela MEADOWS
6732 reviews
N/A
8 months ago
Great service
Good choice of toys to choose from Easy to order quick delivery Great service