Based on authentic user experiences
NICK CHRISTOU
6741 reviews
N/A
8 months ago
A seemingly nice chap to greet you and
A seemingly nice chap to greet you and fill you with anticipation but the mattress that was delivered was nothing like the one we tested in the shop It was rock hard They blamed the bed frame I had They kindly bent their rules and picked it up replacing it with another which I found in their shop which was the softest one they had It was so soft you sank into it When it was delivered as they make all their mattresses to order it was rock hard like the first one Obviously we couldn t change it a second time The mattress cost me almost a thousand UK pounds and I ve struggled with it now for 5 years just because of how much I had to pay for it Mattress toppers help a little but I still feel like I have slept on a concrete slab We bit the bullet and bought a new mattress a cheap one from ebay for 250 and it s way way more comfortable and it s not as hard as a rock So it wasn t my bed frame that was the problem My beef with this company is although the service is great you don t receive the bed you sit on in their shop even after 5 years its like concrete and it seems to me they are just sending the same rock hard mattress for whatever you order I didn t want to write a bad review but I ve had to put up with years of back ache because I didn t want to throw a grand in the bin and they are definitely doing something deceptive here with the beds i e same insides different covers all of them hard as a rock They say they supply hotels thank god I haven t stayed in a hotel that uses their mattresses
Leon Jeffery
6741 reviews
N/A
8 months ago
Great customer experience
I have purchased 2 mattresses from these guys almost 10 years apart and they have both been well over a 1000 but they have lasted and I have been delighted with the service and the whole shopping experience with them My current mattress was purchased at the beginning of 2004 and to be really honest I can t wait to buy another The quality and customer service I experienced from the owner Phil was second to none and I was very surprised to seen that there isn t more 5 star reviews on here as this is one of the most rated items in our lives as we spend most of our lives in bed I highly recommend this company as they actually care and give you the best advise and assistance when you are purchasing anything from them It makes it easy that they take away your old mattress too as it feels like I am renting my mattress for 100 a year which is a bargain considering how comfortable it is Thank you BBC and see you in 3 4 years time unless you have a unmissable deal
Dominic Carroll
6741 reviews
N/A
8 months ago
A family run company with integrity
A family run company with absolute integrity We can t thank Stuart and the rest of the team enough for the help and attention afforded to us We ve got the most fabulous sleep set up ever The care help and support we received was astonishing A big heartfelt thanks
Tina
6741 reviews
N/A
8 months ago
New bed base with drawers
I have just bought a new bed base I am delighted with it Connor was very helpful not at all pushy They delivered it free only charged 25 to take away the old one removed all the packing It arrived with 4 headboard bolts already installed which I didn t expect Connor said it has a 5 year warranty so that gives me confidence A very positive experience
Lynn Metcalfe
6741 reviews
N/A
8 months ago
Even if you have to travel visit this shop
I was given a no rush no push experience Stuart is very experienced and well versed in his products and unlike some knew the answer to every question I asked I was given plenty of time to try out 3 beds in peace The follow up service is excellent if you have more questions I had forgotten what old fashioned service was like Brilliant
Steve Olympios
6741 reviews
N/A
8 months ago
Great experience from start to finish
We had tried a couple of the online 100 day trial mattresses and both went back Found our perfect one here an Mlily hybrid We didn t feel hurried or steered towards the most expensive ones Stuart was genuinely interested in ensuring we got the best for our stated budget Proper old school customer service not led by sales targets is what you will get here A very fair price they took our old one away and the delivery people were lovely too I highly recommend this store
Landlady
6741 reviews
N/A
8 months ago
Recommend Brighton Bed Centre mattresses for Landlords
As a local Brighton landlady I am a long term customer of Brighton Bed Centre and bought a mattress from them last week I have purchased great quality mattresses for my rental property over a number of years and have always received great advice value for money and friendly service from Stuart They always deliver quickly if needed last minute and on time Mimi Khan
Ian Parsons
6741 reviews
N/A
8 months ago
FANTASTIC family business
FANTASTIC family business Could not have helped me more Gave me lots of time to think and very helpful advice I would highly recommend them 10 out of 10 Very happy