Brightsg Reviews

We wanted to split the payroll file

We wanted to split the payroll file with access to the one file to be available to more than one person Running the payroll day to day is fine but when it comes to moving data deleting data to create a new file is not something we do generally So I contacted BrightPay support to help guide me through the process I found the help and guidance I received was excellent and being so conscious of not making a mistake I was backwards and forwards with my questions until I had completed the whole process I m sure I was doing poor Carly s head in The only constructive criticism I have is sometimes when time is precious it can be very frustrating waiting for a response as the support is via email It would be wonderful if we could speak to someone on the phone All in all a very well done from me

Bright Manager-Hayley Siklodi

Bright Manager-Hayley SiklodiThe product is definitively tailored on my needs but above all Hayley has been incredibly polite and efficient she explained me the software in a very clear and effective way and she has always been available when I needed her advice

Fantastic Customer Service

Fantastic Customer ServiceFrom my initial call with Joel at Bright Manager and all the other members of the team who have had to put up with my questions they have been nothing but exceptional

Top Class support

Selva Kundasamy was a superstarAnswered my query quickly and the instructions were perfectly clear

Eoghan was an absolute pleasure to deal

Eoghan was an absolute pleasure to deal with I had a lot of queries and uncertainties about my surf payroll and he dealt with them in a patient and professional manor Everything was a breeze when dealing with Eoghan We are happy now and we ll informed on how everything works Thank you

Caroline Brightpay Support

Would just like to say a thank you to Caroline for helping me with a query this morning and providing me with the clarity to get my issue resolved This has now been resolved in full but I just wanted to reach out as Caroline was super helpful and made sense of something that was quite tricky for me

5 Star Customer Excellence

I spoke to Hayley as I couldn t access my portal online it was AMAZING to speak to a helpful bright and upbeat human as opposed to a robot Thank you Hayley for sorting out my problem so positively and quickly A fantastic role model for customer excellence

Great Support

I contact Thesaurus Software Support by email with a technical issue They responded very quickly and the advice they gave was easily understood and solved my problem Was very pleased with the service provided