Britishbedco Reviews

The metal parts for bed don t match the

The metal parts for bed don t match the bed frame Emailed them still not sorted phone ringing out and nobody on the other end of the online chat Got a bed that s no good and can t be put together Stay clear of this company

No customer service

No customer service Calling the landline always forwarded to a mobile number Chat messaging no reply Email no reply Be careful this must be a scam

This was the worst experience ever of

This was the worst experience ever of buying a mattress from them Website looks professional and promises a quality product and service That is where it ends Delivery states between 2 -7 days but they can t or won t give a day Phones are never answered messages sent to me saying no record of my purchase STRESS Eventually a mattress was delivered by one man No identification on mattress as to its specification I m disabled and driver TOLD me to help then to be told they don t provide invoices DON T GO NEAR THEM

If I give zero stars I would

If I could give zero stars I would I ordered the monroe bed in latte colour I got a phone call after 1 week saying delivery would be made Delivery man turned up and the wrong colour bed was sent I called the office no reply for days When I did finally get through I was told the correct bed would be delivered in a few days Another delivery was arranged for the following weekend To my utter disgust the wrong colour bed was sent again Back on the phone to head office no reply no messages or emails replied to Phone call out of the blue to arrange yet another delivery to which I declined as I no longer want to deal with these crooks Refund is promised but wether I get my refund or not is anyone s guess If not trading standards and my bank will be evolved Stay away from this crook of a company

Dire customer service and after sales

Done expect to be able to speak to anyone direct if there are issues Delivered a bed to us with incorrect parts Old bed was dumped prior to delivery and we are now into week 3 since it was delivered and no new parts Just emails saying Part on way yet nothing here Whole lift system that was sent was for a different bed So can t be built Joke of a company Happy to take money and then not rectify the issue Now stating a claim with credit card company So my advice is that if you do decide to buy from this lot pay by credit card

Do not use this company

Do not use this company Absolute shambles and customer service is shocking Sent wrong parts twice and still no outcome

PLEASE AVOID

Hands down the worst company I have EVER dealt with my bed was delivered with the wrong bed sides missing timber and fittings I was promised this would be resolved and a week later the delivery driver showed up with one piece of timber no fittings and still wrong bed sides Finally one last attempt and they have delivered the missing fittings with wrong bed sides AGAIN and wrong colour Nearly 3 weeks sleeping on a mattress I finally give up Please don t make the same mistake I did completely and utterly useless Avoid

We should have listened to the bad reviews

I thought I d give this company the benefit of the doubt despite the bad reviews but I ve shot myself in the foot We had the bed delivered an extra week late it came as two separate headboard pieces opposed to one Which isn t as shown or described on the website it s came damaged as well so I ve sent photos and requested an exchange but the customer service is non existent I finally got through to a man on the phone that said he ll look into it and has failed to get back to us and it s been a week now I have text phoned left voicemails and further emails practically begging for an exchange which to be honest most people would just ask for a refund at this point Just like all the other reviews we wouldn t recommend using them