Britishfires Reviews

We recently bought a New Forest 650sq

We recently bought a New Forest 650sq fire and it is STUNNING Everyone who sees it is amazed with it You d never believe it s electric It s absolutely beautiful Even with no heat but just the light on it gives such a lovely impression of warmth It looks really nice even when it s not on but when it is there is no other word for it but STUNNING

Amazing product and amazing customer service

From the very word go and the first visit to their impressive showroom in Christchurch the customer service from James Hammond has been nothing short of exceptional The products are amazing and cannot wait for our New Forest 1600 de lux log fire to be installed Going to be such a feature in our Garden Room I am a perfectionist and the reality of the fire blows my mind

Fantastic Service

Bought a New Forest 1200 in September 2024 Over the moon with the fire Experienced a noise one evening but it was never repeated Reported it to BF just to cover myself incase of a repeat They insisted on coming out to check the fire over and replace a couple of components just incase Phil even gave the fire a good clean while reassembling Fantastic service Highly recommend

British Fires Brokenhurst 870

I bought and installed the Brokenhurst 870 suite electric fire The installation instructions weren t brilliant but after reading through several times I got there I m really pleased with the fire and although expensive 2500 it really looks quality The remote control is easy to use and the heater function works well I m very pleased with the whole package

Transforms my room

I ve just had mine installed and it s brilliant I can t describe how realistic it is and it just transforms the room There is a slight hum with the heater on but this is a lot less that I expected It s great for taking the chill off and looking at my smart meter is going to be very reasonable to run this feature

Top drawer service

Phil has been absolutely first class today A small issue with my fire He turned up on time was charming and so professional Took the time to thoroughly check the fire even gave it a clean for me He also gave me a tutorial on all the settings to get the most from the fire Blown away by the customer service a rare things these days

Realistic attractive electric log fires

British Fires offer the most realistic wood burning effect of any of the many electric fires we looked at We chose the New Forest 650 square model which fitted our fireplace and recommend British Fires were also very helpful in quickly responding to and resolving a problem we raised with the company

Top quality fire and great after

Top quality fire and great after service from Andrew and the engineer Phil Would highly recommend if you re looking for a modern luxury feel in your home

Fantastic

Engineer who came out to fix my fire was fantastic Thank you