Britishnewspaperarchive Reviews

Many of the newspapers I signed up to

Many of the newspapers I signed up to see were unreadable due to poor quality scanning When I asked for a refund they refused citing the fact I d looked at those unreadable images Do not be tempted to sign up for more than one month despite the discounts for doing so Then you can assess if it s worth it for you without losing more than the approx 12 for that month I cancelled the subscription and direct debit and won t be back

I was excited about signing up and to

I was excited about signing up and to have access to so many newspapers However I found the quality on many of the news papers was unacceptably poor and those with photos had been scanned in really dark and were ridiculously low quality there was not one photo in the newspapers I looked at with illustrations that was good quality and this was due to scan quality not the newspapers Some of the text had been cut off on some of the articles I came across a folded newspaper so many words could not be read properly I used my mobile and it kept logging me out too For the money and where we are with technology today the quality of scans should be much much better Such a shame as the idea behind it is great Sadly the executions leaves a lot to be desired I hope they read the feedback and sort these issues out

Auto-renewal scam Beware

Auto-renewal scam Beware Absolute disgrace Just got my BNA subscription renewed for another 3 months without being told in advance Their auto-renewal policy requires you to proactively cancel the subscription On a side note The whole BNA website is substandard Most of the pre-1850 scanned material is literally unreadable Poor quality This raises real issues in terms of copyright

Appalling Customer Service

Appalling Customer Service Can t process my PayPal Pay As You Go payment Already taken over a week to deal with the issue Trying to blame PayPal but PayPal works every where else for me Wildly expensive but they ve bought out the rights to the old newspapers so you can t get them elsewhere They have a monopoly on this and on the 1921 census All designed to rip you off Further to the above British Newspaper Archive have still not fixed the issue They are trying to blame PayPal my browser settings and just about anything else they can think of I have ABSOLUTELY NO issues using PayPal for other transactions The error message that is generated is a BNA error with a BNA message saying to contact BNA to get it fixed Despite this EVEN AFTER ANOTHER FULL WEEK OF TRYING they have still failed to get this sorted AVOID THIS LOT AT ALL COSTS

Another horrible company

This shower use the same auto-renewal trick that many companies now hit you with but what s worse is that they then hide the steps to cancel that auto-renewal Even once you succeed you ve still only stopped the next renewal not canceled the current one and or been refunded