Britishstoreonline Reviews

IF YOU LIVE IN PORTUGAL - DO NOT USE

We have used this company a number of times before and always have issues with the courier they use I dont know if they use the cheapest company but that doesnt always pay They recently changed to DPD a company without doubt the worst in the world Our order was dispatched from the depot to DPD some two weeks ago now and we STILL await receipt DPD Have told British store online our address does not exist despite us having ordered from them in the past For the two weeks British store online staff and management have used every excuse in the book to justify the actions of DPD ON Friday we had a message from British store confirming we would receive our products that day What a shock they were lying We spoke with British store today and the attitude was truely dreadful apparently they have spent too much time trying to resolve this matter What fantastic customer service This company does not deserve to be in business Perhaps if they grew a pair of balls and stood up to the courier they might get somewhere AVOID LIKE COVIDToday 20th August at 8 10am my wife received a call from someone at this so called family run business making a number of accusations including that we were lying We have no reason to lie maybe the response from them says so much about them My wife cut him off as she did not feel the need to discuss further He then called back again once again making a number of sarcastic comments including calling my wife perfect at her job For this man s information no one is perfect not even him I think the way they have handled the negative feedback quite clearly says so much about this company and the people it employs Maybe you should learn what the words customer service means