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Based on authentic user experiences
Chris Ann
6732 reviews
N/A
9 months ago
IF YOU LIVE IN PORTUGAL - DO NOT USE
We have used this company a number of times before and always have issues with the courier they use I dont know if they use the cheapest company but that doesnt always pay They recently changed to DPD a company without doubt the worst in the world Our order was dispatched from the depot to DPD some two weeks ago now and we STILL await receipt DPD Have told British store online our address does not exist despite us having ordered from them in the past For the two weeks British store online staff and management have used every excuse in the book to justify the actions of DPD ON Friday we had a message from British store confirming we would receive our products that day What a shock they were lying We spoke with British store today and the attitude was truely dreadful apparently they have spent too much time trying to resolve this matter What fantastic customer service This company does not deserve to be in business Perhaps if they grew a pair of balls and stood up to the courier they might get somewhere AVOID LIKE COVIDToday 20th August at 8 10am my wife received a call from someone at this so called family run business making a number of accusations including that we were lying We have no reason to lie maybe the response from them says so much about them My wife cut him off as she did not feel the need to discuss further He then called back again once again making a number of sarcastic comments including calling my wife perfect at her job For this man s information no one is perfect not even him I think the way they have handled the negative feedback quite clearly says so much about this company and the people it employs Maybe you should learn what the words customer service means
Stacey
6732 reviews
N/A
9 months ago
Great customer service
Ryan helped me a lot for finding the right product Thank you so much
sally greenway
6732 reviews
N/A
9 months ago
Good range of products in stock and
Good range of products in stock and very quick delivery Based in EU so no customs charges
Mandy Worth
6732 reviews
N/A
9 months ago
Good and quick delivery
Good and quick delivery My only slight complaint is lack of correspondence I got a confirmation of order and payment and that was it I was worried it might not be a legitimate company Then I got a mail from the courier that they were on their way No notice of dispatch etc Apart from that I got what I ordered nice and fast and now I know what to expect would order here again Edit I found a dispatch mail in my spam folder so review upgraded to 5 stars
Faith Wilson
6732 reviews
N/A
9 months ago
Wide choice fair price good serviceOur first purchase from this company
Our first purchase from this company First rate service and prompt communication Excellent choice of products and at a very fair price We will certainly come back for more
Customer
6732 reviews
N/A
9 months ago
Excellent service
Excellent service Thank you
customer
6732 reviews
N/A
9 months ago
Excellent Fast delivery to Portugal
Delivered within a week to my home in Portugal by DPD good service Everything arrived as described and well packed Fast delivery and good prices Highly recommend This was the first time I have used this company so was slightly apprehensive but all worked perfectly
lesley hughes
6732 reviews
N/A
9 months ago
Good food at reasonable prices and delivery
Good choice fresh food is of top quality Good communication via email Sound delivery advice and good packaging Recommended to friends in Italy