Brittanyferries Reviews

Disappointed and shafted

Totally shafted by BF for following their own advice though they deny the post by their CEO on May 27 Cancelled our return journey and we ve basically been told bad luck 511 out of pocket and we now have to pay again to get back to the UK One thing for sure it WONT be with Brittany Ferries ever again they are NOT to be trusted Disappointing after many many years of happy travelling

Full refund

Interesting interpretation of full refund when they cancel the crossing How can fees be non refundable when they cancel

I booked to go from England to Spain on

I booked to go from England to Spain on the ferry on economy but this was still 750 00 pounds i broke down on route and the AA took eight hours to get me home not my fault or Brittany ferry s I cancelled my booking and made another and was sent a invoice for another day no mention of refund i then cancelled all bookings I emailed bf who got back to me and said sorry no refund i do not want a refund I need to rebook the ferry it was half empty i was told the cost was high due to it being busy i sure you can fit a small car and one person on a big ferry what happened to fair play

Very disappointed - Commodore cabin perks are a con

After 30 years using BF this is the end We normally sail from St Malo but were unimpressed with Amorique this time so took Galicia from Cherbourg to Portsmouth but it was far worse Bring back the French restaurants courtesy on old Bretagne Normandie My 70 year old husband was taken ill on holiday in France so we had to return to UK I booked the top of the range Commodore cabin on Galicia double bed advertised advertised as lots of extras the works so we could grab a snack in the Commodore C lounge then sleep What a con The Commodore lounge was shut the crew didn t know this so had to check the tapas looked uninviting when you re starving the self-service didn t open for an hour after sailing We were tired but the untrained crew were unsympathetic sent us round round the ship looking for food We settled for low quality expensive sandwiches from the shop It was dreadful but we were desperate to sleep The sheets had what looked like dried blood stains

Still arguing with them to try and get

Still arguing with them to try and get even some of my money back Awful awful company

Could not book on line

Could not book on line After being on hold for 20 minutes then 30 minutes they eventually answered the phone They said my booking hadn t gone through even though I had a booking ref So I said let s start again that will incur a 10 booking fee I immediately hung up

What has gone wrong with BF

What has gone wrong with BF I have travelled with them several times over the years and always had great service in the past even when things had gone wrong I recieved excellent customer service But sadly it appears that something has gone seriously wrong within the organisation - Since last thursday I have been trying hard to get the support I need to book a holiday package in Spain this summer but unfortunately all of the array of contact numbers they direct you to don t get answered in one attempt I held for an hour without an answer so hung up I ve even filled in their online inquirey form twice but not had the contact call promised Their message on the phone line directs you to book on line if you would prefer not to be kept on hold but as far as I can see it isn t possible to book a package holiday through their online reservations portal as they suggest it has been previously possible and was quite straightforward you can only book a straight crossing it appears they also don t appear to have any direct way email address etc of complaining to someone within the organisation who might be able to address the problems hence this review looking at the recent reviews it appears that I m not alone in my experiences concerning BF customer service What a shame I hope they can find their way back to offering their customers regular and new the service that they have delivered in the past

Tried to book a ferry online

Tried to book a ferry online First I had to fill in Everything twice and then the payment did not work Rubbish website

Beware It is totally Impossible to Contact Brittany Ferries ie

Terribly disrespectful lack of Communications with passengers - announcing on phone service that wait time is at least 30 minutes and keeping me hanging on the line for 49 minutes at which point I gave up - now I have absolutely zero means of contacting Brittany Ferries ie I had to endure an awful tortuous jingle playing in my ear for 49 minutes - very very very disrespectful that they allow this situation to go on It s obviously not a sudden situation as they even announce on their phone message that you will have to wait on the line for over 30 minutes what Surely this must be illegal to keep themselves incognito and out of touch of any customer Someone may have an Emergency Health Issue or similar and cannot contact Brittany Ferries ie in any way at all I sent an email 5 days ago and have received no reply I call on the Dept of Transport to investigate this situation URGENTLY and threaten to take away their licence to carry passengers if they refuse to allow any passenger to contact the company after they have taken ticket payments and then totally clam up To the Directors of Brittany Ferries Ltd - you will be held responsible if some serious adverse effect happens to a passenger because you have allowed this disastrous Non Communication system to continue in order to save yourselves further expense or monies or investment There can be absolutely Zero excuses for this situation - many companies invest the monies to have a reasonable phone service and or chat line It is perfectly feasable and techincally possible and people can be hired if it s hard to find people for the money you are paying then you must pay more until you actually have sufficient staff - it s simple economics If you cannot afford to allow your customers to contact you then you need to resign and sell on the business to someone who can run it properly Minister for Transport Eamon Ryan TD please take urgent note and investigate this situation