Brmlegal Reviews

Slow unprofessional and lack of confidence with checks

home legal direct paneled my house purchase and sale to one of their panel solicitors BRM legal the quality of service received for my sale and purchase has been poor an reactive Communication with BRM Legal has been a major issue Calls frequently go unanswered emails are only partially addressed and updates on their client portal are rare This lack of transparency and responsiveness has left me managing much of the process on my own coordinating with estate agents following up repeatedly and re-sending documents that BRM Legal either ignored or or forgeten shows level of understanding on the cases their handle Adding to my concerns I suspect that parts of my case are being handled offshore possibly in Pakistan or other overseas locations After checking solicitor registries it appears that only one of the individuals working on my file is a registered solicitor in the UK This offshore handling has raised questions about the quality of service and attention to detail as well as the security of my personal information I am also seriously concerned that BRM Legal will not complete my transactions by the scheduled date of December 2nd Despite starting my purchase in August and sale in September their lack of urgency and poor communication have made it difficult to have any confidence that they will meet this deadline Lastly there was a significant breach of my personal data on November 8th Another BRM client was mistakenly given my contact details by BRM staff and contacted me directly to complain about BRM s service When I reported this incident to BRM s leadership their response was dismissive and they discouraged me from reporting the data breach to the SRA or ICO offering only a brief apology without addressing how they would prevent similar breaches in the future On 11th November the solicitor sent me a docusign link to contract that was not mine it related to another sale that BRM legal were instructed on I highlighted the second breach to the executive leadership person and their response was was short I have checked with relevant solicitor and they say they have sent you an updated contract to be signed No understanding or care around the seriousness of what I had reported During the exchange period they informed me that the delays are due to waiting on my mortgage company for the redemption certificate I had called them and got one sent instantly and phoned again in afternoon as BRM said they were still waiting from bank and bank informed me no request has been made by BRM and I had to get updated redemption certificate request for BRM and forwarded onto them to use to continue with exchange and completion

Worst legal firm in the country

Me and my partner are currently using these solicitors to purchase a property The process has been absolutely terrible from the start we are now 15 weeks into the process and its no even close to being complete We are getting little to no communication from this firm and when we do all we get is they are waiting on the sellers solicitors to send them documents when clearly that s not the case Also our solicitor for the job has changed multiple times to other people that aren t even registered as solicitors let alone registered to that company Buying a home is stressful and these solicitors are just adding to the pressure We started this process at the middle of the year and we have no clue up to this point when we will be in that house Clearly this company is out sourcing its work to other companies potentially not even in the same country I would avoid using this firm at all costs I highly do not recommend

They don t exist

I really wish I had checked the reviews I took out a contract with Millennium Legal for my house purchase They instructed BRM Legal to act for me however nearly a week had passed with zero contract from BRM Legal I was invited to sign up online where I was able to view the name email and contact number of the solicitor who would be working on my case Haleema Gohar I tried calling and calling and calling to no avail My developers tried calling and emailing but nothing One day I rang 10 times On the second time of calling someone answered the phone only to instantly hang it up to stop the ringing Who does that in the professional world I even tried calling the contact numbers for BRM Legal but none of these numbers took you through to someone A complete ghost company

Avoid at all costs

An absolutely shocking level of service A complete lack of communication with a lack of information provided when we were fortunate enough to receive some The process of online documents were confusing with no explanation ever provided for what was needed and for what purpose The incompetence of the work resulted in us completing on our mortgage LATE even resulting in me having to request our mortgage redemption letter myself otherwise face a further delay to the completion I was also lied to as I was informed that our mortgage account number was incorrect which was the reason for the delay This was a lie as having raced home from work to re-confirm the number the number was in fact correct I am appalled by the level of service and in no way would recommend this company for any mortgaging needs following the stress caused during our case

AVOID - Dreadful company- shouldn t be running

Lack of communication Insisted on calling me sir in emails despite me being female Lies lies and more lies Like the gentleman who reviewed just 3 days ago I was told that they had requested my mortgage redemption statement which they had not Because of this the completion date was delayed by 2 days at the total inconvenience to my buyer When they answer calls they just say hello They do not answer your emails fully I had to threaten to complain just to get a response I was told that my electrical certificate had several issues it didn t I was asked the same questions repeatedly Completion statement was incorrect TWICE Ingnored my requests for their complaints procedures I have started the complaints procedure and will be taking it all the way to the legal ombudsman The reviews on here have been deleted

Possibly the worst solicitors I ve ever dealt with

BRM Legal appear to be employing overseas solicitors which isn t a problem itself although did cause a bit of a language barrier at times However and as others have mentioned the biggest issue with BRM Legal was poor communication Emails regularly went unanswered it wasn t possible to get through on the telephone and when you were finally able to get hold of someone they seemed uninterested and subsequently failed to complete any agreed actions In addition BRM Legal displayed an ongoing lack of attention to detail were unable to answer some basic questions repeatedly requested information they already had and made recurring mistakes on paperwork which had to be pointed out to them BRM Legal actually contacted me to chase my feedback on their service a couple of weeks ago no-doubt hoping for a positive review I explained that the experience had been far from positive but that I was allowing them a chance to follow up or apologise prior to leaving any reviews Unsurprisingly I didn t hear back until today when they simply sent me another generic email chasing a positive review Nice Whilst BRM Legal are certainly cheap it s really not worth the additional stress

Slow uninterested worst solicitors I ve ever dealt with

These solicitors were my property buyers solicitors They were painfully slow It took many months to complete the sale They kept asking very silly questions which took them weeks to respond to They seemed to go out of their way to be obstructive In the end they cost me a large sum of money with how long the sale took The stress they gave me was unbelievable Many sleepless nights had I was close to losing the sale several times If these are you buyers solicitors refuse to sell believe me you ll be better off in the long run

These are DISGUSTING excuses for solicitors

These are the most DISGUSTING excuses for human beings you are lucky enough not to meet face to face If you did you would want justice They are liars they will say you need an indemnity for a problem that does not exist They Are LIARS No one answered the phone for 14 weeks then I got rid of them but they stole my money for doing nothing They need to be stopped prosecuted imprisoned they are nothing but scum Home Legal Direct must be involved in this disgusting company as they seem to be totally un-aware or complicit in brm s total INCOMPETENCY How can you sell or buy a house when no one talks to you ie brm How do Home Legal Direct think that works Without adequate communication brm have NONE How do you sell or buy a house These are the most evil people you will ever have to deal with they are scum they will steal your money and do absolutely nothing to help you the buyer or the seller The stress they generate is hateful They should not be allowed to steal people s money they are nothing but total scum liars thieves charlatans Do not ever consider using this pond life thieving scum for anything you want to get done A conveyancer will do it in weeks and not fabricate documents indemnities and hidden problems that do not exist BRM legal are vile excuses for human beings who should be exposed for what they do NEVER EVER USE BRM FOR ANYTHING YOU NEED DONE AVOID AVOID AVOID

WARNING - do not use

I ve bought and sold properties over the years but never in my life have I had the misfortune of dealing with what I believe to be the worst legal firm in the UK You have been warned use at your own risk