Brobson Reviews

Poor Communication and Unprofessional Conduct

I am extremely disappointed with the service I received at Brian Robson Coachworks The repair of my bumper which should have been a minor job took much longer than expected However the most frustrating aspect of my experience was the consistent and unprofessional communication from the garage representative Throughout the process the representative repeatedly interrupted me and showed a complete disregard for my concerns It was incredibly challenging to have a productive conversation as she consistently cut me off when I tried to express myself This lack of attentive communication made resolving the issue much more difficult than it should have been To add to the frustration during our most recent conversation she even threatened to charge me extra if I didn t pick up the car immediately despite the delay being beyond my control It was disheartening to be met with such a dismissive and unhelpful attitude The culmination of these poor communication practices led to a point where I had to raise my voice in order to be heard This is not the kind of experience one expects when dealing with a professional garage Overall my experience with Brian Robson Coachworks was marred by disappointing communication and unprofessional conduct I hope that the necessary measures are taken to address these issues and improve the quality of customer service

Overpriced and underhanded

Rang up to request a quote for a repair for a car that a has been in a minor accident and they have 1 overquoted for the work 2 lied to both the car owner and myself telling us each the other has agreed for them to do the work 3 and have now involved a some obscure legal claims company to try and secure the repair when it should be going through our respective insurance companies

First class service throughout

First class service throughout - from the welcome when visiting to get a quote for my insurance quickness of service detailed emails on what you the client need to do follow-up with texts your car will be ready on and calls and the eventual results my Alfa MiTo repaired to its original specs Out of 5 persons I had contact with every single one of them was very pleasant First class

VW California

Martin arranged for our VW California to have paintwork repairs undertaken in a very prompt and efficient way very pleased with the match in colour and in the professional service No problem in recommending in the future

I have been extremley pleased with the

I have been extremley pleased with the service I recieved from Martin and the team today Very organised and on time the work was carried out quicker than I anticipated and to an exception standard I will highly recommend them in future

Top quality Audi approved workshop

I was unfortunate to have been involved in an rtc and wanted my car to be brought to an approved Audi dealer workshop to get it back to brand new condition and what an outstanding job Brian Robson coachworks have done From booking it in right up till it s ready they kept me updated very professional and outstanding service I ve received I have no worry s to recommend them further Thank you for the great work guys

Good service

On the whole very happy with garage The damage assessor kept in regular touch with me regarding the works Slight misunderstanding at the end was quickly resolved My car was delivered back to my home

Thank you to Brian Robson Coachworks

Thank you to Brian Robson Coachworks for repairing my car my so quickly I received an incredibly professional service and have also had my car returned looking brand new after taking up the valet service they offered me I would highly recommend these guys Thank you again well done