


Vehicle Accident Repair St Albans Welwyn Garden City Hatfield Hertfordshire
Based on authentic user experiences
Emma Cutmore
6730 reviews
N/A
7 months ago
Very poor service
Very poor service Insurance Job was ment to take 10 days but took 6 weeks Even then the van was not fixed correctly and waited a further 4 weeks for the correct part to come in Final repair day van didn t come back untill after 5 30 pm If had the choice I would not use again
Hedy Beecham
6730 reviews
N/A
7 months ago
WARNING AVOID AT ALL COST
WARNING AVOID AT ALL COST This is possibly the worst company I ve ever had to deal with in my life My van went in for repair about 8 weeks ago for some damage to the drivers door that got damaged in a hit and run They told me they were replacing the door but instead filled and painted over the damage The door they worked on now doesn t even close with the central locking and they have broken my key fob and won t admit fault and are refusing to resolve any of the issues They also called me after having my vehicle for about 2 weeks asking me to pay 160 for something that was supposed to be covered by the insurance This whole issue has left me really angry and depressed and I would never recommend using this company to anyone They are very untrustworthy and I will be pressing charges as my vehicle is in a worse condition now since they ve had it for repair Worst experience of my life horrible company to deal with
Raymond Williams
6730 reviews
N/A
7 months ago
Poor Communication and Unprofessional Conduct
I am extremely disappointed with the service I received at Brian Robson Coachworks The repair of my bumper which should have been a minor job took much longer than expected However the most frustrating aspect of my experience was the consistent and unprofessional communication from the garage representative Throughout the process the representative repeatedly interrupted me and showed a complete disregard for my concerns It was incredibly challenging to have a productive conversation as she consistently cut me off when I tried to express myself This lack of attentive communication made resolving the issue much more difficult than it should have been To add to the frustration during our most recent conversation she even threatened to charge me extra if I didn t pick up the car immediately despite the delay being beyond my control It was disheartening to be met with such a dismissive and unhelpful attitude The culmination of these poor communication practices led to a point where I had to raise my voice in order to be heard This is not the kind of experience one expects when dealing with a professional garage Overall my experience with Brian Robson Coachworks was marred by disappointing communication and unprofessional conduct I hope that the necessary measures are taken to address these issues and improve the quality of customer service
John Jarrett
6730 reviews
N/A
7 months ago
Overpriced and underhanded
Rang up to request a quote for a repair for a car that a has been in a minor accident and they have 1 overquoted for the work 2 lied to both the car owner and myself telling us each the other has agreed for them to do the work 3 and have now involved a some obscure legal claims company to try and secure the repair when it should be going through our respective insurance companies
Champa Soma
6730 reviews
N/A
7 months ago
First class service throughout
First class service throughout - from the welcome when visiting to get a quote for my insurance quickness of service detailed emails on what you the client need to do follow-up with texts your car will be ready on and calls and the eventual results my Alfa MiTo repaired to its original specs Out of 5 persons I had contact with every single one of them was very pleasant First class
K O Dwyer
6730 reviews
N/A
7 months ago
VW California
Martin arranged for our VW California to have paintwork repairs undertaken in a very prompt and efficient way very pleased with the match in colour and in the professional service No problem in recommending in the future
Phil Carson
6730 reviews
N/A
7 months ago
I have been extremley pleased with the
I have been extremley pleased with the service I recieved from Martin and the team today Very organised and on time the work was carried out quicker than I anticipated and to an exception standard I will highly recommend them in future
Consumer
6730 reviews
N/A
7 months ago
Top quality Audi approved workshop
I was unfortunate to have been involved in an rtc and wanted my car to be brought to an approved Audi dealer workshop to get it back to brand new condition and what an outstanding job Brian Robson coachworks have done From booking it in right up till it s ready they kept me updated very professional and outstanding service I ve received I have no worry s to recommend them further Thank you for the great work guys
Ian tassell
6730 reviews
N/A
7 months ago
Good service
On the whole very happy with garage The damage assessor kept in regular touch with me regarding the works Slight misunderstanding at the end was quickly resolved My car was delivered back to my home
Hedy Beecham
6730 reviews
N/A
7 months ago
Thank you to Brian Robson Coachworks
Thank you to Brian Robson Coachworks for repairing my car my so quickly I received an incredibly professional service and have also had my car returned looking brand new after taking up the valet service they offered me I would highly recommend these guys Thank you again well done