Based on authentic user experiences
TeeDeeLynn
6737 reviews
N/A
6 months ago
BUYER BEWARE OF RETURN POLICY - NO REFUNDS EVEN IF ISSUES ARE THE FAULT OF SELLER
BUYER BEWARE - NO REFUNDS EVEN IF ISSUES ARE THE FAULT OF SELLER After seeing Brother Vellies cloud socks promoted on a television show weeks prior to Christmas I decided to support this small business by purchasing 4 pairs as Christmas gifts The order was placed before Dec 10 and it was clearly represented they would arrive before Christmas otherwise I would not have ordered them When 2 days prior to Christmas I realized the socks had not arrived I researched the tracking information and was informed that they would not be arriving until after Christmas At this point they would do me do good as I did not personally need 4 pairs of sock and I would not be seeing the people I purchased them for after Christmas note I spent approx 150 on the 4 pairs of socks I reached out to the company and told them I the details of my order explained to them the representations that had been made regarding delivery before Christmas and explained to them that the socks would not serve me any purpose by arriving after Christmas I acknowledged the shipping delays that were occurring throughout the country but also noted that I had received no update from the company regarding the delay in my order nor was I ever provided the opportunity to cancel my order I explained that 18 days was simply too long to wait for socks to be sent across the country to Southern California and I requested instructions on how to either cancel the order or return the socks upon their arrival and obtain a refund Three days later I received a generic response apologizing that I was disappointed in the shipping delays and concluding that in accordance with their return policy I could either have a credit or exchange for something else I completely understand a small business having a limited return policy that only allows exchanges or store credit - when the decision to return is made solely at the discretion of the buyer However that is not the case here Brother Vellies must have known that the television promotion of their socks as a holiday gift would cause an increase in orders Brother Vellies must have known that their increase in sock orders placed by new customers in December were intended as Christmas gifts indeed Brother Vellies represented the items would arrive prior to Christmas The fact that they didn t arrive by Christmas may have been the fault of the seller or it may have been the fault of the shipper But it was definitely NOT THE FAULT of the purchaser If Brother Vellies cannot meet its delivery obligations its normal return policy should not apply The fact that they are now sticking me with 150 worth of socks after Christmas which would only cost me more money to send to the intended recipients is ridiculous It is poor customer service and a bad business practice
tigerpaws
6737 reviews
N/A
6 months ago
Terrible
Like another poster I have had terrible experience with international delivery It has been well over a month since I ordered and while I appreciate that international delivery takes longer so far the parcel has been all over the US to London where I am then to SINGAPORE and now is back in the US I have no idea what s going on and they aren t responding to any of my emails These are expensive items and I can t help but feeling they can t cope with their own demand
Denton
6737 reviews
N/A
6 months ago
Terrible
Terrible Their cloud socks are anything but a cloud They are ridiculously expensive diabetic socks that the elderly wear Also beware that they do not offer refunds for their below par merchandise just a credit to buy more crappy products Don t waste your money here
K L
6737 reviews
N/A
6 months ago
Terrible customer service no delivery of order
I wish I had found the reviews here before I purchased online It seems I have had a similar experience to others terrible customer service zero communication regarding preorders and delays to the extent that I had to dispute the charge with my provider It s been over 4 months since I ordered and was meant to get my boots within an 8 week window there was zero communication until I lodged an initial dispute with my provider they then promptly responded so I closed the dispute Then crickets - I have now disputed the charge again and given up
Tommy Strickland
6737 reviews
N/A
6 months ago
Unpaid Supplier resorting to court
As a supplier for this company I m appalled we ve had a terrible experience They don t pay If they treat their customers anything like they ve treated us then there s something seriously wrong with management and whoever Aurora James is she doesn t seem to care much We re resorting to a court case to get paid we ve made some basic requests and they ve lied and lied and lied If a company says a payment is lost by the supplier s bank but can t provide basic bank information to help the supplier chase up the payment with their own bank then the payment wasn t sent in the first place Shameful
Brittany
6737 reviews
N/A
6 months ago
This company is absolutely shameful
This company is absolutely shameful I placed an order in September and it is now December and nothing has arrived I was charged immediately I have emailed customer service several times and I have reached out via Instagram and Facebook Complete silence I have heard nothing back They continue to post on Instagram and the founder auroa James will answer other comments on the post ie size questions availability etc I have left comments saying how concerned I am and she along with the company says nothing Buyer beware This company should not be allowed to exist Absolutely awful experience and I am out 500
George Brown
6737 reviews
N/A
6 months ago
i ordered year monthly gift in auguat
i ordered year monthly gift in auguat an received only one gift in october I will be calling better business bureau for refund it is supposed ti be delivered monthly scam scam scam
KK
6737 reviews
N/A
6 months ago
Insanely bad customer service and quality control
It took over a month to receive part of my order I contacted them 3 times and heard no response Finally received the second part over a month later and the item is in the wrong color was just thrown in the bag without any sort of wrapping or tag and is covered in dust and hair I have no idea how I will get a hold of them to get my money back
Kristen
6737 reviews
N/A
6 months ago
Fraud Ghosting Lack of Integrity
Brother Vellies has commited fraud against me ignored my communications for months and failed to take responsibility for their behavior Judging by their yelp review google reviews BBB reviews and Instagram comments this is the norm My situation is not unique Regarding fraud I made a purchase on 4 20 2023 for 800 and have not received the boots I knew it would take a few months per the internet post but that date came and went with no item or communication Taking someone s money and not delivering the item is fraud Second they have repeatedly ignored my emails Sometimes for days weeks of even months The longest they ignored me was for 109 days even though I reached out four times during that time period In addition they made claims that were easily proven false e g we sent the boots to you but it got lost in transit I have email proof where they said that the sent confirmation with ups tracking was an error and the item was never sent From this exchange it was clear they couldn t even read the records Last even with a plethora of evidence proving how terrible of a customer experience this was they made themselves the victim and blamed the experience on them being a small shop I m sorry but no I don t get to use that type of excuse at my job and neither do they If you have time to post on Instagram you have time to answer an email If you have time to shop for 2 000 plants in LA you have time to answer an email What justifies ignoring a customer for 109 days BV prides themself on being a company built on integrity but their actions say otherwise They have no problem with taking peoples money and not delivering It s disheartening and disappointing Expected so much more
customer
6737 reviews
N/A
6 months ago
Complete scam
Complete scam Signed up for the subscription box For months received nothing and no response to multiple attempts at communication Then after making a claim with my bank to recoup the charges they send an email saying the subscription box was stuck in a war torn country It arrived today and was only a poor quality planner nothing else that literally states it s manufactured in the USA SMH