Brownsbfs Reviews

Takes payment for unavailable items

I wish I d consulted the reviews before buying with this company - I recommend that you don t Seconding a previous reviewer s comments I found a book on the website that was hard to find and there was an option to place a preorder it gave an estimated stock arrival date of in a few days time To reduce the cost of postage I placed an order for another commonly available title which I could have purchased elsewhere I assumed that when the book came into stock that both items would be posted together but the commonly available title was posted separately I kept checking back on the website to see if my other book had arrived yet but I noticed that the stock arrival date kept creeping further back As it was for a child s birthday and time sensitive I contacted customer service for an indication of when the book would be in stock I was then told that the book was unavailable and there were no plans to restock On questioning the poor stock management system I was told that the website uses publishers information and that essentially no one updates these - they are just pulled from another website If I had not contacted my money would have been kept indefinitely - you would think that upon the point of packaging the available part of the order they would have refunded automatically the forever out of stock item But no I had to request a refund and when I asked for refunded postage they said no as the other book had been delivered No goodwill gesture by way of apology barely any apology at all - just a comment that I was clearly upset and they hoped it wasn t an inconvenience Yes Browns it is annoying and inconvenient to deal with a company who are essentially hoping you forget that you paid them and have no stock management and no customer service Much improvement needed - I try to not order from Amazon but don t use this company John Sandoe is great - they don t take payment until they confirm that the title is available