Bru Reviews

Support does not answer

I find it incredible that you don t look after your backers You have them pay twice for a faulty machine and then will ask for more money for a replacementWithout backers you would have no machines to sell Your managers and owners should be ashamed of themselves You should arrange for a working machine to be delivered and the faulty one to be picked up Not sure whether I believe any positive reviews as on their Facebook page they block any negative reviewers Reply to Bru1 No you didn t You didn t supply a working machine 2 Solution send a working machine 3 Solution send a working machine 4 Never been offered5 Send me a working machine and I will return the faulty one Reply from BRUAs I have already informed you we are willing to make an exception for you and replace your device immediately but you will be responsible for shipping and handling fees for both the broken and new devices If you want to get a replacement device for free we have to ask you to wait until we can get the shipping processes to the UK in place Unfortunately I do not know when exactly this will happen Of course I will inform you as soon as it happens But I can t promise that we will be able to do so in the near future Thank you for your understanding Best regards BRU-TeamStill wanting more money but how much Still wanting more money but how much Still wanting more money but how much Still wanting more money but how much

Machine good customer service appalling

Support does not answer I got a obviously used machine and a scratched tank The tea from this machine has a small plastic taste Don t buy from this company

4 years and Still waiting

The machine is pretty good I was one of the crowdfunders Alas this company fails on basic customer service in a big way The first problem arose when I was sent an EU power cable but live in the UK They expected me to pay for shipping of the correct power cable Needless to say I refused and eventually was sent a cable at their expense not mine Now my Bru machine has developed a fault I contacted them and was sent a video of a fix that essentially is useless as it involves having to place a disk in a slot where it floats out as soon as you try to fill the chamber with water Once the chamber is full you can t put your hand in to place the disk properly without flooding your worktop with water I have contacted Bru about this over two weeks ago and they still have not responded Sadly this is quite a good product with incredibly poor customer service Buyer beware EDIT Bru state in their response that they had not received any new email from me They had received two one asking for help with the problemt to which they replied with the useless fix mentioned above I had then asked for further help with the problem so they are simply lying when they say they hadn t heard from me Further evidence that their customer service is as bad as I said Since posting my initial review they responded with another fix that I have not yet tried which involves leaving the pesky disk out to dry for a while Note that they have not offered to send me a new disk As stated earlier buyer beware The Bru machine is brilliant if you drink tea as it delivers boiling water something that coffee makers fail to do But it s only good until something goes wrong

Do not do business with BRU

4 years Still waiting Gave Bru money on kickstarter over 4 years ago I m still waiting along with many others for them to deliver my machine the one they successfully launched and are selling retail So in short 1-star would not trust at all

A Bunch of Liars

Do not do business with BRU BRU have consistently refused to send my machine unless I pay them a further fee All despite them not getting the machine certified for sale in my country despite taking many orders from people here I can not recommend doing business with this company they are deceitful and untrustworthy They do not respond to any attempt at contact via email I m assuming they took my money and ran This is the third time I ve posted this review They keep having them deleted to hide negative feedback They don t answer any emails or attempts at communication but have feedback here deleted asap I ve gone through the dispute process with trust pilot and submitted my receipts and proof of purchase but to no avail I ve set up a script to just repost this if it gets taken down They keep reporting this review and it keeps getting taken down At no point has trust pilot asked me to verify my order number or other details they just do what bru says and remove the review But the script will just keep reporting it Update this is now getting taken down within a week Bru must be watching here for negatives and flagging them immediately Trustpilot if one of your staff ever wants to reach out I ll happily provide all the info you want so the review will stay up and I can stop this script just constantly reposting this once it s taken down Technically my date of interaction with BRU is no longer with Trustpilots twelve month limit but that s because they keep taking down the review

Paid 5 years ago - still waiting

Update After several years of waiting I got the machine However no tea mug no tea sample package etc Now B the founder of Bru is harrasing me on my social media Even telling me by mail that I had not given him any reason for the review and writing my friends as well The guy is just too lazy to read my replies thoroughly Cause then he would know Stay far away from this company original review A Bunch of Liars Countless delays excuses lies I have a machine somewhere in Poland which I paid extra to get before christmas then it was in the beginning of next year and now it stands as signed in in Poland and we are nearing 2nd quarter of the year Bru claimed 14 days ago that within the next 2 days everyone would get a new tracking number I still haven t gotten anything When contacting customer service you just get a mouthy response about being patient and waiting even longer what is a 3 year delay after all These guys are con-artists extortionists and liars

Buy in 2020

Paid for their machine more than 5 years ago - in 2019 Nothing since I don t live where I used to live 5 years ago I don t drink tea and I have no use for a product that they promised to deliver 5 years ago Reached out to ask if they would be willing to buy it back from me at a 50 discount Nope they won t be helping you Maybe 5 more years and I ll see the machine I paid for Who knows Oh and now they flag my review to take it down How wonderful Perhaps this is why there are no negative reviews PS was offered a refund if I remove this review No refund if I do not Very unpleasant company to deal with - avoid

Paid twice still no product

Buy in 2020 And still waiting for delivery They say I have to wait or pay extra hundred of dollars Wth They sell it to anyone paying now but first backer can t have their products Note I do am one of your costumer Contribution ID4308Contribution DateMay 10 2020