Brunel-insurance Reviews

Marine Insurance for Heritage Charity

Obtaining insurances for a small charity that maintains and sails five historic wooden boats on the Norfolk Broads is no easy task Brunel Insurance Brokers have an extensive understanding of the marine insurance market undertake meticulous research for each renewal and consistently provide tailored covers at competitive rates The level of client service is exceptional and crucially the account is managed by professionals who are familiar with the activities of the charity

Excellent Service Support When Needed

Great attention to details of our policy requirement and excellent backup and support when having to make a claim

Spam marketing

Uses spam to promote its business

Left uninsured and not called back

I used Brunel for a few years and was told at the end of December that they couldn t find me any insurance for my work despite having an extremely low accident rate and never making a claim They gave me just over two weeks to find new insurance because this was over the Christmas period it made it incredibly difficult to find brokers that were open long enough to find me a quote They did there best to get me an extension however when they couldn t do this they failed to call me and tell me that they were unsuccessful leaving me in the dark The individual dealing with me was called Robert who I felt did not plan accordingly for this situation

Rude customer service

I was looking at insurance online for an annual multi-trip policy I called a provider as I had a question about coverage for new pandemics They advised I call BIBA who then transferred my call to Brunel The Brunel agent Philip was abrupt and patronising He asked me about quotes I d seen online and advised Brunel would be more expensive I didn t get chance to ask my original question about coverage for pandemics He also advised I should organise my trip details for the whole year before booking insurance which is completely unrealistic given I ll be travelling and will need to have some flexibility on dates and locations I wasn t even expecting to be passed to Brunel From this recent contact I wouldn t recommend them I felt unwelcome and unheard

I use Brunel for all our business

I use Brunel for all our business insurance as well as my landlord insurance Their customer service is outstanding I wouldn t go anywhere else

Asked Ben Savage at Brunel to review my

Asked Ben Savage at Brunel to review my renewal quote for public employers liability and professional indemnity After he had reviewed our current and potential future needs he came back to me with a more appropriate increased cover for the same premium Needless to say we gave him the business Really appreciate the time he took to review and understand our business

Brunel - Brilliant Service and Highly Recommend

Having been a client of Brunel for several years and recommended by my accountant I can honestly say Brunel have looked after me and provided the Best Service A month before renewal John Clark contacted me and recommended a policy provider change that brought my payment down a great deal actually by more than 100 Within hours of renewal payment validation my policy documents were in my mailbox Brilliant Service and Highly Recommend