Brunsfield Reviews

BUILDING BLACK OUT and no support

Brunsfields so-called emergency support team is nothing more than a title with typical response times for general emails stretching up to two weeks Their performance hit a new low last night when over 100 flats were left without power for more than 12 hours Despite promises an engineer never showed up and no updates were provided through any channel Leaseholders had to take matters into their own hands Security systems failed food in fridges and freezers spoiled costing thousands and important virtual meetings were missed The inconvenience across all aspects was substantial A firm of this size must have a more robust emergency response mechanism in place Their handling of this situation was unacceptable

Leaving vulnerable people to fend for themselves

Absolutely terrible management company They do not care about those under their remit We have been without power for over 12hours Several people have called as we have babies vulnerable people to be told it s an area issue for 5 hours When constantly told it isn t the block opposite us is lit up like a Christmas tree in comparison they will send an engineer in the early hours No show - when asked to send another there isn t one and that they will arrive in the early hours exact time has passed by 4hrs but the service believes we can stop time We have had several issues with the building they are meant to be maintaining but all they do is pass the book to others In the cost of living crisis lots of us have had to throw away food that has gone off cannot get our children fed for school and are gathering what we can to keep warm Utterly disgraceful Do not use if you want to be treated like human beings

Delayed Response from Brunsfield During Power Outage

There has been a power and heating outage in my residential development which is managed by Brunsfield They were promptly informed about the issue but despite more than 300 people being affected they failed to show any urgency Instead they shifted the blame to the power providers who responded within a few hours and confirmed that it is the management company s responsibility to handle the situation Residents are completely frustrated by the lack of professionalism and response from Brunsfield with hundreds of people suffering due to their incompetence in dealing with such a simple issue I strongly advise against having this company manage your development Their lack of urgency in addressing immediate issues is disgraceful As of now we are facing more than 12 hours without electricity and hot water Unbelievable this is happening in London

Terrible service

Always happy to take extortionate service fees yet provide zero service for this Most recently my building has been without power or hot water for nearly 12 hrs and they seem to not be bothered about getting this resolved with any urgency

Useless worst company anyone could ever

Useless worst company anyone could ever used They take no ownership for anything I questioned the property manager keiron experience due to the awful service I had received to then be told I was being harassing After a panel of glass from the property above mine exploded through heat reflected from the building infront All I was asking for was answers and the sent the estate cleaner up with a Henry hover to clean industrial glass from a huge panel I was in my garden along with my kids when this happened They had no compassion all they said was nobody was at fault Since this has happened I have had 2 lots of antibiotics and need an operation on my finger But thank you Kieron Daniel for sending the Henry hover up Useless company I will be going through to the CEO Our whole estate has had no electricity or hot water for the last 24 hours like usual neither property manager are on hand

Extremely poor customer service

We moved into a new build for a few months now and Brunsfield is our property management company Nobody in this company seems to be working First we had to constantly chase for a response When we did we got some answers but not all Things promised were not delivered and subsequent chasers have been ignored

Concerning lack of basic communication

I am extremely disheartened by the complete lack of response from Brunsfield I contacted them regarding an important concern and followed several times yet I have not received even a basic acknowledgment of my emails It is deeply frustrating to feel ignored especially when the matter raised directly impacts the health and safety of my family As residents we rely on the management company to take our concerns seriously and provide timely assistance but this experience has shown a lack of care and professionalism I hope this review serves as a wake-up call for the company to improve their communication and prioritise the well-being of the people they are meant to serve

It s a worst experience with this

It s a worst experience with this company Their management is rubbish Hot water issue never solve it properly all issues in the building like maintenance is bad the Customer service communication is ridiculous never try to solve real issues for leaseholders even we try to push it many times already