


Based on authentic user experiences
William
6730 reviews
N/A
7 months ago
AVOID AT ALL COST
This is scam company that make fake scrathes on cars and then keep whole deposit They are even so dare they send various customers photo of the same old scratch Avoid at all cost
Zinna Kupenova
6730 reviews
N/A
7 months ago
Stole 512 EUR deposit from me
No one came at the date of return to inspect the car They cut all contact with me until after the date for the return of the deposit passed After calling booking and my bank then i received email from them and the deposit back Unbelievable
RCK
6730 reviews
N/A
7 months ago
SCAM
SCAM SCAM SCAMDon t use this people they will take your deposit and they will never return it back
Kalin Yonov
6730 reviews
N/A
7 months ago
They scammed me out of my 500EUR
They scammed me out of my 500EUR deposit for a scratch on the windscreen which was already there and visible in the video I had taken before the rental started they stopped replying to emails and phone calls
customer
6730 reviews
N/A
7 months ago
SCAMMERS STEALING DEPOSIT
SCAMMERS FRAUD we rented a car for a week paid 500 euros in deposit for a wrecked car with barely enough oil We had to change a tire at our own cost for our safety as it was about to blow up same for the oil level we had to fill it with a bottle of oil that wasn t cheap All that for in the end not getting our deposit back while we returned the car in a better state than they gave us since we added oil and changed a tire A month and half later still nothing and Ryanair the partner with which we rented the car closed our case while BT rent a car said in person that they will give it after 14 to 18 days STAY AWAY from those ugly scammers
Jose Luis Mu oz Diaz
6730 reviews
N/A
7 months ago
Scammer
Scammer They don t return the deposit Never answer the emails Avoid them
Vanessa Peacock
6730 reviews
N/A
7 months ago
Incredibly bad
I m wondering what was the worst with BT Rent a Car First of all our car was supposed to be a Golf 7 but they gave us a Peugeot 301 that was barely drivable and in the worst possible condition Afterwards they kept our 500 deposit for no reason they never replied to us The saleswoman probably didn t learn courtesy She is doing a bad job and she ain t even fast to do it
Yonov
6730 reviews
N/A
7 months ago
Never had such a poor quality car
Never had such a poor quality car horrible experience and finally ALL of my deposit was retained without any explanation SCAM
Ofer
6730 reviews
N/A
7 months ago
BT scammers and thieves
Giving one star as cannot give none I strongly advise everyone never to use BT rent a car they are scammers and thieves When picking up the car they tried to push another insurance on us even though we had already purchased full coverage when booking the car online Then they took a 500 deposit from our credit card not just a hold but an actual charge to the account When we returned the car we were told the deposit would be refunded within 14-30 days Two months have passed and there s still no sign of our money The company s contact numbers of course go unanswered We ve started a claim with our bank and if that doesn t work we ll move forward with the European claims procedure
Christoph Kneppeck
6730 reviews
N/A
7 months ago
BT RENT A CAR does not return the
BT RENT A CAR does not return the deposit when returning the cars We have been waiting for the refund for 3 months since August 8th and they do not respond to the claims They owe us 1000