Rent a Car in Dubai Abu Dhabi and UAE - Budget Car Rental
Based on authentic user experiences
cornelius
6731 reviews
N/A
7 months ago
Left the car back
Left the car back I had it cleaned all dues paid and they decided to take 300 extra euros from my account for cleaning even though I was told the car was ok when I left it back Really annoyed companies are allowed operate like this pity I didn t read reviews about these thieves before booking Avoid avoid avoid
Jay Malik
6731 reviews
N/A
7 months ago
Slow and Disapointing Service
It was a really disappointing experience I took up an offer to lease a BMW X7 on a 2Y Lease option through BMW s Lease Rental partner Budget Dealing with Budget Rent a Car has been pretty stressful Having started the process of leasing a vehicle nearly 15 Days ago 15 April 2024 I m still waiting to hear back from them as to when the vehicle will be ready for collection and that s having already paid nearly 5 000 via a security deposit that they requested on the vehicle The only time the Budget Rent A Car team seems to be willing to respond back to emails is when they are chasing for payments or documents or claiming to have not received funds when in fact they have Any other communication you send to them just seems to be ignored My suggestion to anyone looking to rent a vehicle on a long-term lease is to explore alternative rental organizations I already regret my decision to work with this organization I would suggest that you have a customer service team in place and that responds back to customer queries within a 24Hr Window I ve had to send numerous follow-up emails to Budget Rent a Car team members asking for updates and its only when I threaten to escalate the matter further do I ever hear something
Kay Morris-Robertson
6731 reviews
N/A
7 months ago
Took my Money - No Car - No Refund
Budget - Saudi - AlUla They took my money for the booking then when I didn t want to car they did not want to give me my money back Held on to a 2k deposit and charged me for a car I never hired Lots of chasing lots complaining and still after 20 days no refund Contacted my bank and Saudi Tourist Board and Interior Ministry in the end
Konrad Kobryn
6731 reviews
N/A
7 months ago
Terrible experience with Budget
Terrible experience with Budget rent-a-car at the DXB airport Highest level of incompetence I lost 3 hours of my life establishing where their office is because it s not at terminal 3 and I booked directly with emirates than I had to wait so long for the car to be ready The paperwork honestly took forever at pick-up So it s pointless to fill all that information in online at booking since they do exactly the same manually in the office Terrible experience So If you re thinking of doing a long transit in Dubai don t go with Budget Nowhere in the world are there such incompetent people At the end they gave me a car without the prebooked child seat They said it would take another 10min wait but I ended up waiting another half hour Drop off took 20min Honestly never again in Dubai
Terence Fox
6731 reviews
N/A
7 months ago
Terrible customer service
Terrible customer service No reply Do not use
Diederik Hekman
6731 reviews
N/A
7 months ago
Car pickup was not in terminal T3 as
Car pickup was not in terminal T3 as described After 30 min wait transported to head office Wait in line all in all took us 01 40 before we drove away Wanted to extend the car rental by one day no digital options after several phone calls no feedback on my request So the extended day was heavely charged On final invoice were charges like parking fee parking fee administration and road toll charges from placed and times we were not there Very concerning operation no clear fast open communication slow process Avoid Budget UEA
ZH
6731 reviews
N/A
7 months ago
Worse car rental totally incompetent
Worse car rental totally incompetent unprofessional if you complaint u get no response worst customer service simply they do nothing never again
Hassan Mahmood
6731 reviews
N/A
7 months ago
Kept holding my deposit for no reason
Kept holding my deposit for no reason They don t respond to your communication I m having to contact my credit card to recover the money
Petr Mertl k
6731 reviews
N/A
7 months ago
Unjustified Charges
Unjustified Charges Hidden Fees Avoid Budget UAE I rented a car from Budget in Abu Dhabi and after returning it I was shocked to see multiple unexplained charges on my account First they charged me 690 AED for a supposed traffic fine without providing any proof like a radar photo or an official record Then to make things worse two more additional payments were deducted from my account without any explanation I have repeatedly requested clarification but Budget UAE has failed to provide any justification for these charges This is completely unacceptable and feels like a scam If you re considering renting a car from Budget UAE be very careful They will charge you extra without proof or explanation I strongly advise against using their services unless you want to deal with hidden fees and an unresponsive customer service team BudgetUAE CarRentalScam HiddenFees UnfairCharges
Consumer
6731 reviews
N/A
7 months ago
Super fast
Super fast Incl pick up driver from terminal Junaid S was very helpful and everybody was friendly