Budgetautonoleggio Reviews

Scamming by cowboys

Just don t bother please please Never felt so scammed and cheated by a company as I have by these sharks One star flatters this mob Handed keys to a car over to a car in cagliari Airport in a dark covered car park that we queued over an hour for no one was present to check this car over and off we went We drove for 4 days dropped the car back immaculate fully fueled and had to endure this lady acting out an inspection and tutting etc Once we asked her what was wrong she pointed to a 2mm scratch- chip on the windscreen that was so minute it wasn t noticeable but she insisted it would need the whole screen replacing I work in the motor trade and said at worst this would be a repair if that after half an hour deliberating she agreed it would be a repair which at most should be 75 euros and they then proceeded to at 975 euros off my credit card that I didn t authorise Scamming cupid stunts if it costs nearly 1000 pound to repair a windscreen I m packing up and moving to Sardinia to open a screen repair service I m in the wrong business We spoke to customer services once back in the UK and they was as helpful as a chocolate teapot After looking through some holiday photos we ve spotted that the world s tiniest 1000 euro chip was there in a photo taken shortly after collecting the car hmmmm potal tricks work that out so in short only use if you have a fetish for being ripped off otherwise save your self some grief and money and hire from anyone else but these budget cowboys

WORST EXPERIENCE EVER

Rented a car in Sardinia Completely unacceptable customer support a joke really 9 months and multiple emails without response later including dodgy invoices still no proper answers or resolution to my case it really looks like they are just trying to let time to go by so it gets forgotten but they are very wrong if they think I will let them get away with it it is incredible never again be aware and rent with this company under your own responsibility Ps I edit my review to add that I just received another email from the company stating that they are still correct after they supposedly investigated my case further investigation triggered by my previous review of course still no evidence provided to back up such statement and just as an example the final charges I am disputing include among other a pure mathematical error however they still confirm the charges after such an investigation well I think it is self explanatory

Your service is a discrase

Your service is a discrase Aside from abnormal waiting time 2 hours there was total mayhem at the desk as the system was not working properly Never again budget

Wrong charging cable no support from Budget

At the Budget Avis rental car at Malpensa Airport in Milan I requested a car with room for a lot of luggage and we were offered and rented a Jeep Compass 4XE which is a Hybrid plug-in vehicle Unfortunately - The vehicle did not have an owner s manual in the glove compartment- It came with only 2 electric charge on the big battery- The charging cable provided was suitable only for home use - There was no snow scraper provided with the vehicle which mattered because we had three inches of snow on 12 31 23- There was no windshield wiper solutionNot being an expert on hybrid plug-in vehicles I was afraid that if the big battery went down to zero percent charge I would no longer be able to start the car I called Budget Roadside assistance to ask this question and was told I would have to researchit myself using Google as the only service they could provide was to tow the car to Bolzano if it were inoperable When the three inches of icy snow came on 12 31 23 I had to scrape it off the windshield with a bedroom slipper which was not easy to do Next time I ll rent from one of Budget s competitors for a better and more relaxing experience

I rented a car and after i paid 250

I rented a car and after i paid 250 euro deposit they told me that i m going to received my money back after 16 working days it s been 3 months and i didn t receive anything

Scammers - charge for diesel after returning the car

Stay away at all costs they scammed me for refuelling charges after I returned the car and will not correct it I submitted a dispute within 20 mins of returning the vehicle since Aug 8 but they have not responded When you drop the car they will scam you READ WHAT YOU SIGN BECAUSE by saying diesel is full and show you ONLY the signature area on their device but you are actually scammed to sign your vehicle has no fuel My first hand experience Returned my vehicle on Aug 8 to a budget employee named Fillipo with wavy hair He confirmed and verbally told us the diesel is full and there is no damage He scrolled directly to the signature area on his device and told me to sign When I was going through security 15 mins later I got an email saying I am to be charged for refuelling I immediately opened a dispute ticket TA150A82E with them and provided evidence of paying for 40litres of diesel full tank less than 20 mins before I dropped off the car I also mentioned they could literally check right now that the fuel is full but 2 weeks later still no response and my card has been charged on Aug 9 for refuelling for a total of 116 54 Does anyone know how I can charge them under any consumer protection laws

Dishonest Horrible Communicators Charged 1 000 for damages without cause

My experience with Avis Budget in Italy was absolutely infuriating When I rented the car there was already significant damage around the car which was properly documented on the rental agreement No damage was done to the car while renting it Upon return no one was at the counter to inspect the vehicle and they required us to return the agreement with the keys Shockingly the next morning I was charged me 1000 for pre-existing damage that was clearly documented When I disputed the damage they outright denied the damage on the agreement This level of dishonesty and extortion from Avis Budget is disgraceful Avoid them at all costs

Budget Milan is at your own risk

I rented a car recently from Budget company in BERGAMO airport to be returned to Malpensa airport next day I am a very frequent traveller and I have rented from different airports across Europe and USA Therefore I am comparing this experience with previous ones This company is a total scam Renting from them is at your own risk and responsibility I should have red the reviews before renting I returned the car within working hours and there was no one at the drop office I had to go to the airport to renting office where they told me to leave the keys in a box near the drop office No one reviewed the car Then I found they charged my credit card extra money for repair for car damage After thousands of emails they send me a picture of what they called Dent and charged unbelievable amount of money for that I was going to dispute that however after reading the reviews here I realised there is no point they are professional in what they are doing

Terrible experience

We rented a car at Rome airport We took pictures as suggested by the Budget employee when we got the car We returned the vehicle in the same conditions as it was We were charged 1600 dollars more out of our 600 dollar invoice No explanation no details no invoice for these charges We are assuming they charged us for the damages the car already had when we rented the first day We called from the US to dispute this issue and we were charged for the international phone call They don t even have toll -free phone number and I was charged 72 by T- Mobile for the international call They did not even found me in the system and told me that my reservation was cancelled Very weird What a lack of professionalism Last time I will be using Badget This is a scam