Budgetdirect Reviews

Rudest most abrasive horrible customer

Rudest most abrasive horrible customer service person called Janelle So nasty and her favourite words are the C words can t and cancel we will cancel we can t this is all I heard the entire call She is so rude I am like so many others and cancelled my cover This space is way too competent to not be nice over the phone I m a quietly spoken elderly person and do not appreciate being spoken down to She also spoke so fast and has a voice like a man

Made a claim for a 2009 Cayenne with

Made a claim for a 2009 Cayenne with water damage Porsche said there was no chanceit could be repaired successfully too much damage Budget DIrect decide to fix it using recycled and aftermarket parts 6 months later we have no car and an assesser Henry who clearly is out of his depth Do not use them ever

I have had my home and contents insured

I have had my home and contents insured with and Budget direct for the last 5 years Last Christmas 2023 we had a massive hail storm that damaged the roof of every house in town My next door neighbours on both sides have both received money to replace their roof But because I have a criminal record dating back over 10years ago Budget Direct are not going to honour my claim In the long run the money you save is not worth it go with a bigger more reputable company I changed to NRMA

Worst insurance company EVER

Worst insurance company EVER Extremely slow to respond Owned My vehicle as soon as I reported I d been in an accident fully comprehensively insured Don t listen under valued my vehicle by 10 000 Sold at auction before I d agreed to payout figure No option to buy back because lied and took car and sold prior to my agreement on payout figure Left on hold on open line could hear a number of people laughing and speaking in another language instead of answering my call Never use Budget Direct they are most definitely the worst at everything giving a rating of one is too much

Do not go near this company

Do not go near this company They may be one of the cheapest but they are certainly lacking in many areas I was involved in a not at fault accident The other driver had insurance so I thought that the process would be smooth No way- I provided BD with the name address and license number of the other driver anticipating that they would deal with the formalities but no they expected me to track everything myself I spent hours on the phone dealing with various people and companies to the point where I felt that BD should be paying me to do their job My car was written off and they offered me as little as possible When I challenged them providing evidence of the market value of cars similar to mine they eventually came to the party but I had to hound them I m telling all my friends and family to beware of Budget Direct I ve been a rating 1 driver for 45 years and this is the way they treat me

The worst insurance company in Australia

Our house flooded in January 2023 Every step of the way Budget made life as difficult as possible to try get us to accept a low ball offer Building reports were wrong constantly missing damaged items and areas black mould was found 8 months after the flood with us still living in the house because they constantly refused to check the area Floors that were ruined in flood were suddenly deemed not damaged couches full of mould were deemed not needed to be replaced vintage furniture was to be replaced with cheap IKEA flat packs We were told no cash could be given to replace books and clothes - only vouchers to Harvey Norman We had AFCA involved and they ignored all demands from AFCA until we had a lawyer step in to demand they comply or we would take them to court Avoid this company like your life depends on it

Nightmare trying to cancel refund

Sold our investment property Have been trying to cancel and refund our insurance policy for over 6 weeks 5 seperate phone calls 3 times they said they ve sent emails to finance and would ring us backHave never had a phone call returned or our money returned Happy to take it good luck getting it back

Cheap premium

Cheap premium easy sign-up process Making even a small claim however is stressful Highly recommend you avoid this insurer

Avoid this company

Budget Direct policies may be cheaper - but you get what you pay for - read the fineprint There are a lot of optional extras with Budget Direct house and contents cover with an important one being motor burnout at an extra cost This is automatically included with most other insurance companies If you do make a claim Budget do not act in your best interests and they will look for every way not to pay Avoid this company