Based on authentic user experiences
Neal Howard
6737 reviews
N/A
7 months ago
bunch of thieves
ordered a teddy used 40 of gift cards order vanished it seems when i checked why i had no delivery emailed support and ignored gift cards wont work this company now ignore my emails and wont refund or give the order avoid them they are thieves
Anna
6737 reviews
N/A
7 months ago
UNPROFESSIONAL RUDE MANAGEMENT DEMI CHARLOTTE - LAKESIDE STORE
I entered the Lakeside store recently to purchase 2 bears for my children and I was told I needed to santise my hands with the store hand sanitiser I explained that I had my own sanitiser and that I had just cleaned my hands Demi demanded that she needed to see me clean my hands with it in front of her as it is apparently store policy I asked where this policy was stated and of course there is no such thing If this is a rule why was every other customer allowed into the store without using it I sanitised my hands in front of her with my own sanitiser and her words were you know what why don t you just leave I was told to get out of the shop in front of my children What is going on Is this normal customer service How did she even get a job to begin with I am appalled by this and the fact that at least 2 other staff members watched on like it was totally normal to treat people in this way for asking a question I called the store to relay this to the store manager Charlotte Charlotte explained that nothing could be done about what I had experienced because according to Demi I was being aggressive how ironic If being aggressive is the label you get for asking a question then this team is being led by the wrong people Staff here clearly need thorough training in customer care service and basic manners So unprofessional and rude and lack tact A change of attitude is needed better yet - a change of staff If you would like to be spoken to in a degrading manner then please go ahead and visit this store - I wish you luck
Fiona
6737 reviews
N/A
7 months ago
Disappointed
Ordered 3 mystery egg suprise plushies contents can be seen through the packaging for a start and all 3 received were exactly the same Hardly a surprise All local stores have been closed and although they except returns the cost of postage and petrol to get to the post office etc isn t covered Not impressed
Gareth Hill
6737 reviews
N/A
7 months ago
Lack of compassion for a special needs child
Terrible customer service in the Belfast store Went on Thursday to get a bear for our special needs for his birthday on the Saturday but was told he had to be with us which is understandable i suppose Went on the Saturday waited for ages to get the beat stuffed and when we got to the till the girl was asking us for a email so we could get the discount for the beat We explained we didn t know anything about a email and asked her where can we get this email and she couldn t answer us This caused our child to have a 2 hour melt down as we had to leave the store empty handed
Josie Bourne
6737 reviews
N/A
7 months ago
Build A Bear Review
I had a voucher that wouldn t work received excellent service from Lorraine in Milton Keynes store took a couple of weeks to sort out however she kept in touch with me all the time and once resolved even sent the voucher out to me Thank you Totally recommend build -a-bear and this particular store xxxx
Anonymous
6737 reviews
N/A
7 months ago
Incredible
I would recommend BAB to anyone They have great service and can bring back great memory s I have been to BAB over 20 times and all the members of staff are really kind
Jill n
6737 reviews
N/A
7 months ago
Amazing experience for my son thanks
Elisha at the Southampton store was incredible She couldn t do enough and nothing was a problem I went in there to get a class mascot as a newly qualified teacher I thought it would be nice and decided on a monkey I decided to name the monkey Charlie after my younger brother who passed away My mum started to cry and Elisha couldn t do enough to help us She offered to get tissues and reassured her As we were paying she gave us the details for head office so my mum could contact them in regards to donating to charity my family set up a charity She also gave me all the information for class trips Overall Elisha was honestly amazing and the store should be so proud to have her