Builderswarehouse Reviews

Would never shop there again

Worst experience of my life and I m in my sixties They have no respect once they have your money What an experience after spending 6k They wanted a further 180 delivery when their standard fee is 110 and I live Sth side of Brisbane I have just been there this morning to pick my items up the bath was put upside down on my Ute cartons were ripped The service stops once they have the cash and then tell you they don t have in stock The warehouse staff are as rude as you get told to f k off by their staff member while loading He should be sacked how dare he speak to customers like that but I guess this company allows it going by the attitude in the place I previously wrote to builders warehouse with no reply at all I will never shop there again and still have my ensuite and kitchen to do in the next few weeks One things for sure they won t get another cent off me

I am absolutely shocked in that in this

I am absolutely shocked in that in this day and age of us not wanting to waste I was forced to buy 3 m of vinyl flooring when I only required 2 3m which means I will be disposing of 0 7m because that is how their systems are set What a waste

One star as there is no zero stars

One star as there is no zero stars we reacted to a product on internet We decided to buy this inverter generator as it was a good price When we get to the shop as it was not a available in store we where told the they would order it The next week we were told that this item was discontinued two years ago Yet the still advertise it Then I asked for similar or better item for similar or better price is was told that they will make it happen Sadly the next week I was told to add another R3000 for a similar product I went to the store on numerous occasions only to find that nobody in the store had any idea how to treat customers or how to resolve a dispute On one occasion i spoke to a or the Manager and even he could not give me any answer This is not only Paarl bur i have visited Cape Gate as well and their customer services SUCK as well Maybe re design your concept

No service unprofessional rude employees high level of disrespect and laziness

Builders Gezina in Pretoria is the worst of them all They sold me an expired Rhinolite After ceiling installation and painting it started wearing-off I paid for the labor and paint I went to report it and was told it will be resolved I waited more than a week with no feedback I then decided to go again only to be told that the responsible manager Johan Steyn is not available One employee which I will name later after confirming her name told me I did not buy from them but Zambesi store I was shocked as the store loaded it She rudely left me when I was still talking The second one who claimed to be a supervisor came mocking another elderly person who also had a complaint and was angry He then said he was not going to answer someone who has hypertension and diabetic and can die any moment The third one called Alicia was the worst who was swearing at me and banging the counter At the end my inquiry was not resolved

First order brilliant delivery-2nd the Worst ever

First order brilliant deliveryQuick 2nd delivery Wumdrop company used One missed call and item returned to sender Wumdrop driver no communication still to the day after in spite of whatsapp calls to driver Still in the dark if I must get a refund or not Still waiting

I purchased a gas hob from builders

I purchased a gas hob from builders tokai branch Paid a contractor R1600 to cut the counter top to size install and issue a coc certificate The unit was faulty They refunded the money after we had to deal with there supplier We bought a unit elsewhere and paid a contractor again with no support from Builder s Good bye Builder s

Pathetic Service

I bought a mirror online on 16 September 2023 Order Number 2020891042 I was then informed by Builder s Warehouse that they had to cancel the order as the one item they had in stock was damaged They told me that they would refund me as a result 2 MONTHS LATER I HAVE STILL NOT BEEN REFUNDED I have sent them numerous emails relating to this without success The service has been nothing short of pathetic I WILL NEVER BUY FROM BUILDER S WAREHOUSE AGAIN

I bought a Luximo design wall mount

I bought a Luximo design wall mount Eden basin online on the 29th of November 2023 Since today I haven t received it I m the one who is doing follow-up They told me that the supplier was closed during December but now its February but it has not been delivered I won t recommend Builders warehouse to anyone bad service

Treated unfairly Complaint against Builders Express Ms H Mguni

I bought a product from Builders Express in Middelburg The delivery was done on Wednesday November 20th 2024 I requested assembling assistance from the store manager Theresa She agreed to take the product back and promised that the product will be delivered either a Monday the 2nd or a Tuesday the 3rd of December 2024 The product was unfortunately not delivered as communicated I called today the store Wednesday December 4th and received professional assistance from Katlego who advised that Theresa is on leave and that she referred me to delivery department I was met with an unhelpful response from Ms H Mguni who said that Theresa made those arrangements without consulting with her She further stated she may deliver either tomorrow or Friday When I enquired as to why I was not informed about the possibility of not meeting the Monday Tuesday delivery schedule she indicated that she called me 30 min ago I indicated that I don t have a missed call from the 013 number she was not bothered to engage I pleaded with her to provide a specific day of delivery as we have to make access arrangements to the property She informed me that delivery is scheduled for Friday 6th December 2924 I felt treated very poorly and unfairly