Builtassetmanagement Reviews

Don t do it

My best advice if you want to rent and you see BAM trust when I say Don t do it I rented with them and was given false information at the start of my contract I was told I d be able to negotiate my rent at the 6th month marker but on the 6th month I was told a different story stating I was meant to negotiate the month before One thing I hated the most was them sending random people to the house without prior notice I woke up one morning only to find some random dude in the living room who said he was sent my BAM He had an ID but not from BAM BAM also does this weird thing where they show up every other week for inspections they are just like helicopter parents bosses They are always around for no reason I loved the house but the BAM team are the worst When something breaks or requires replacement due to wear and tear they will charge the tenants or make you take the time to go buy it yourself and take weeks to reimburse you The landlord who owns the house could also just show up without prior notice The staff are very rude and unprofessional I constantly had problems with the house manager and this young girl who handled viewings very rude and very unprofessional They spoke down on tenants and made one feel like we d begged to rent at the residence If you spoke up they would threaten with kicking you out they kicked out a tenant while I was there because said tenant spoke up about one of their staff who was rude and unprofessional The day I left that house was the best day of my life My new place has no landlord showing up out of the blue and inspections are done once every six months I wish I could type in all the BS but I ve not got the time If you do decide to still rent with them I wish you all the best Just make sure you re prepared to be lied to staff will pretend to be nice until you sign the contract and then boom they ve got you hooked and would spend so much trying to get out of the contract

Very unprofessional

I have just had a pretty horrible experience with BAM I applied to move into one of their rooms and paid my holding deposit Communication was awful I sent emails asking questions that were ignored I tried to phone the agent only to be told repeatedly that no one by that name worked there When that was finally sorted out the new person who was handling my account also left emails I sent unanswered It took two weeks to finally get my reply back from them stating that I can t move in because I don t earn enough If they had a earning threshhold that was expected then why not just be open and upfront about that from the beginning I could have told them straight up what I earned and we could have saved all this time When I pointed this out to the agent involved I was informed that as she didn t show me the room the previous tenant did it was his responsibility to tell me how much I needed to earn Ummm you are the agent that is your job I then heard from my second agency that I work with that they never received any communication from BAM regarding my employment So basically they couldn t be bothered to check references properly Honestly this whole experience has just been so stressful and disheartening This is definitely NOT a company that cares about its tenants

If I could give ZERO stars I would

If I could give ZERO stars I would If you re a tenant or landlord considering working with Built Asset Management BAM THINK TWICE Their SHADY AND DECEPTIVE PRACTICES have been repeatedly exposed in low-rated reviews which if you notice have all the thumbs up Meanwhile the five-star reviews seem suspiciously untouched Brighten your eyes people Here s why you should stay away They increase rent shortly after tenants move in I rented with BAM in Ealing in June 2024 and by October 2024 I received an email stating they needed to raise the rent just four months after moving in At the same time they changed all contracts to a two-month rolling contract Then in December 2024 BAM suddenly served everyone an eviction notice The most ridiculous part They demanded extra rent from me and I wouldn t have even known if I hadn t randomly checked the app They claimed that unless I had given notice by 9th December 2024 I was obligated to pay HOW THE FXXK was I supposed to give notice if I didn t even know I was getting an eviction notice LITERALLY THE NEXT WEEK They HIDE eviction plans to trick tenants into renewing When I renewed my rolling contract they never disclosed that an eviction was imminent Instead they changed the contract to a two-month rolling period and then exactly two months later they served eviction notices to everyone in the flat This was clearly planned to trap tenants in a renewal before kicking them out Now I am the victim forced to pay extra rent just to protect my credit score from this shady company Unreasonable and persistent demands for extra rent For a month they repeatedly requested additional rent almost to the point of harassment while ignoring my legal inquiries Instead of providing a clear legal basis they pressured me to pay claiming it would harm my credit score The only reason I paid was to protect my credit NOT because I agreed with their baseless charges They enter properties without prior notice They send people into properties without warning and they hold keys to all rooms meaning they can access private spaces at any time Proper notice and tenant rights They don t care Maintenance issues remain unfixed indefinitely From day one I reported a broken window and it remained unfixed for my entire tenancy In the end the landlord had to hire a private maintenance person to fix it because the agency failed to act But despite all of this we were still evicted and the window remained broken just as it was the day I moved in If you re a landlord this is a clear reflection of their ability to manage your property If they can t even fix a simple broken window in months imagine how they re handling your investment Ongoing and never-ending maintenance issues Since the day I moved in the flat has had countless maintenance problems and every month a new issue arises that needs fixing They lie about cleaning fees and fail to send cleaners One of their agents told us in writing that we could opt out of cleaning fees if all tenants agreed before signing the contract When we showed them proof they ignored it and denied everything To make things worse they failed to send cleaners regularly despite tenants paying for bi-weekly cleaning We had to chase them repeatedly and when they skipped cleanings no refunds were ever issued They use an keybox on a public street BAM keeps a keybox in a public area supposedly for handymen and cleaners However anyone could break into that keybox a huge security risk for tenants FINAL WARNING If you still decide to rent with them GOOD LUCK Just be prepared for LIES MANIPULATION AND CONSTANT FRUSTRATION Their staff will act friendly until you sign the contract and then they ve got you hooked After that you ll spend more time trying to escape their mess than actually enjoying your tenancy SAVE YOURSELF THE HEADACHE AVOID THIS COMPANY AT ALL COSTS