Buonvino Reviews

Started well ended dreadfully - rude man

Lovely little shop next to an amazing cheese place Unfortunately the owner is patronising and rude We visited after lunching and buying cheese at The Courtyard Dairy - 5 We purchased approx 90 on wine a mixture One of the Orange wines was foul on opening the smell was dreadful and the taste was worse We rang the shop around 4 5 days after to let them know and return the bottle only a glass taken out I was told that the lady s husband would need to call me back which he did very quickly He suggested that the wine was not to our taste I stressed that it was foul but he said all he could do is if we returned to the shop and purchased another 90 of wine he would give us a discount relative to the cost of the bottle I purchased I was patronised mansplained I cannot believe how rude he was he talked over me I am so disappointed as our first impression was good but this was just awful Not sure where he got his customer service ideas from

Lovely shop with some incredible wines

Lovely shop with some incredible wines I imagine However if you can t be bothered to acknowledge me Then I can t be bothered to spend money in your shop

Corked wine

We visited this shop in June on a visit to Yorkshire and tasted several wines which we purchased including an expensive bottle of Vouvray Clos de la Meslerie which was suggested to us by the shop When we opened it recently it tasted off and totally different to the bottle we had tasted The shop said they couldn t just take our word as we might have decided we didn t like the wine and so we had to send the bottle and cork back from Dorset and the cork definitely smelled off when I recorked the bottle They took several days to get back following delivery because the owner was away and they then said they couldn t find anything wrong with the wine and would not make any refund Having spent almost 150 there and having enjoyed our other purchases and paid for the additional postage I was frankly unimpressed with their point blank refusal to brook any argument I was even less impressed that they couldn t tell the difference between a good bottle of the same wine and a bad one Buyer beware - there are plenty of reputable wine merchants about you don t need to risk a similarly bad experience by buying from Buonvino

Great Customer Service and Speciality Wines

Great customer service Fantastic wine and beer spirits selection Highly recommend using their website for online orders or stop by Settle to visit them Used to stop by now use the website for ordering over the last 5 years it s still the best option for natural organic speciality wines

A fantastic list of small to medium Italian wine producers

The world of wine is a minefield My wife and I are both wine lovers but with price constraints We may be able or willing to spend more than some and no doubt spend a great deal less than others What we do know is clich alert what we like So when we were running low on my wife s favourite bottle and discovering our previous supplier had removed it from their list I surfed around and came across Buon Vino The wine was available and at a price that was slightly less than I paid from our previous supplier a couple of years ago After popping a case into our virtual basket I looked at the other Italian wines available I was mightily impressed So I ordered a mixed case of other Italian favourites as well I was happy with the price paid for all my choices The email tracking of the order was excellent timescales swift Delivery via APC was perfect and the bottles are now nestling in my cellar under the stairs What s not to like