Business Reviews

Is there anybody there

Are there any humans left at NatWest I ve noticed something I need to speak to someone about It cannot be resolved via Cora but after 25 minutes of chat and WhatsApp I realise no humans are available to speak to anymore Can t even log a complaint Shockingly bad Such a pity because my account normally runs along quite nicely

NatWest Incompetence

A credit card was cancelled because of suspicious activity on it A replacement card was quickly sent However - the details of the new card never appeared on my online banking accounts so was unable to view any activity on the account Despite spending over 6 weeks trying to get the problem solved using phone calls to various departments and using the useles Cora Bot system - I still haven t got the card online account details activated I am unable to know when I need to make payment of account balance by due dates etc - incurring charges no doubt I don t know if it will ever be resolved

We have been trying to set up an online

We have been trying to set up an online banking account for a new business for around a month The 5 partners have to complete their section in an email chain We are STILL trying and keep getting refused Every time a mistake is highlighted we are waiting to see what the latest is as the call handler can t find an issue the entire email chain has to start again Utterly ridiculous We have invoices to pay and are being constantly delayed by a ridiculous automated system

Not interested in small businesses

Registered a new ltd company and needed a startup account Went to NatWest as I d never had problems with them for personal banking The application process demanded business bank accounts tax returns utility bills leases for trading premises insurance policies just a slew of documents that only active trading companies would have Those who know UK law can see the issue here NatWest have no interest in offering startup or small business services but insist on advertising it just to draw eyeballs to their website Wasted eight days waiting this process out as though my deadlines weren t tight enough as it is Have now applied with Lloyds instead Much better application process only hiccup being waiting four days to get a response but that s my fault for applying on a Thursday night

Security What Security

If banks were really taking online secuity seriously they would make it easier to get in touch Received a security alert never reveal this code to anyone Contact us if you didn t request it Where How I didn t request a code so went online to my account not a phone number in sight - Just Cara - who is about as useless as a chocolate teapot Cara suggested I report the fraud - where how Asked Cara to speak to someone but put through to another webchat with an agent but no one responded said someone would respond in an hour Nothing like acting fast eh Tried calling number on back of my card went through the menus bla bla bla eventually call was terminated because I did not give an answer from the menu it gave me My question was not on the menu Think perhaps its time to change to a bank that actually regards security as a serious issue

Absolute shambles of a company

Absolute shambles of a company Had to change to a business account as hmrc wouldn t recognise the account I was using to pay my vat Was told the set up process would be quick and easy well that was a load of 21 days after the initial application I am no further on than I was at the start and can not have my receipt books printed as have no details to put on and can t pay my vat and despite numerous phone calls and apologies no one seems to care

Indifference or ignorance or both

Indifference and attitude of some of the branch staff were staggering partly explained by fewer branches and fewer staff in those branches I was advised by the online business team to go to a branch to close a business savings account as I didn t have a current account with NatWest The first branch manger gave me incorrect and misleading information The second one had a totally negative attitude and gave me several reasons why she could not do it The third one was a breath of fresh air He was patient and took the effort to find out the process and did everything in an hour I would like to give a 5 star for that young man s initiative It took 2 days and three branch visits to close an account in addition to the telephone calls Would I do business with NatWest again

Terrible Service

As per all other reviews Dire service in trying to get new names on the account web access etc has now been 2 months and still not got what we need I have been through their application process 3 times and filled in everything required only for the application to fail again As usual all the chatbot type services are completely useless

NatWest business reviews

After reading some of the reviews reference the NatWest business reviews we have had exactly the same experience causing us a lot of stress ant time We have banked with NatWest for over 25 years but now We feel NatWest are holding us to ransom and blackmailing us and making us feel like criminals as keep sending me letters if we don t complete this in their time frame our accounts will be restricted Which will basically could finish off my business We have now spent nearly 12hrs sending various documents and phone calls only to be told over and over again we need more information We even said we will shut the account and find another bank to use for our business only to be told well carry on and do it as all banks will have to do this yes perhaps they will but let s hope they treat us better It feels like the post office scandal the little man trying to fight the big corporate companies attitudes I thought it might only be us but looks like a lot of people are having the same issues with NatWest Fortunately I ve have logged every phone call and the exact hours I ve spent on this since November I appreciate NatWest you do this to protect us all but please make it a lot easier to complete with out threats