Businessdebtline Reviews

Completely hopeless

Completely hopeless Waisted 5 minutes of my precious time and banged the phone in my ears I don t advise anyone to ask this company for debt advice They give useless info then dismiss you I have stroke and mounting debt problems BDL won t do Jack

Dont have any staff to actually help Super long wait times

Dont have any staff to actually help Takes over an hour to get through to their helpline They dont reply to their emails - regardless if you are replying to one of theirs or contacting them from the their website Move deadlines as they please causing additional stress Their web chat is just a simple advice service may as well not exisit as you can find all that infomration online If you are self employed you are forced to use this charity as step change wont help - but none of the companies I have contacted are aware of this fact or of Business Debtline they need to do more to support people by communicating their situation with companies or join forces with stepchange to get people help quicker 12 weeks is a LONG wait to hear back regarding a financial situation and companies just dont accept that this is the case Wish I had gone unemployed and used Step Change from the start

Appalling service

Appalling service they are supposed to be a charity and I called for a little bit of advice to see what my best option would be either IVA or bankruptcy I spoke to a gentleman called Mark and so many times I could not hear him and I really struggled Despite him calling me back and the line was still horrific I felt badgered to give him information about a few other creditors despite me explaining I didn t have the information as I needed to call the creditors and find out balances etc I will not be using your services again and certainly won t reccomend Now I remember why we are still in debt because last time we spoke to them they was the same many years ago Sorry but this is the truth

Getting hold of them or getting a

Getting hold of them or getting a decent reply is like trying to pull a needle from a haystack I got a reply from their email service today in response to my email to them It said not to reply to it and then repeated my email back to me Phone calls take 40 mins plus to get picked up and their chat service although quicker offers minimal information as we dont have access to the same information as the phone advisors Disjointed at best And I believe this is goverment funded I could be wrong really disappointed that they make an already stressful situation even worse

Bunch of useless phone operators

Bunch of useless phone operators and live chat staff Spoke to someone on live chat gave all my details was told to go online and fill out the extensive budget sheet and call the number once its done Phoned them up and some non english person answered and literally wanted to start from the beginning again even though i had spoken to someone on live chat given this information and filled out the budget forms So you constantly repeating yourself to 3 different people then they will see who to transfer to and then only get an appointment on the phone with a specialist Total waste of time Do not bother even doing the budget which takes hours to do as you do not even need to do it as they have to ask you all the info and more by a untrained operator from a different country before even passing you to the next step Will figure out my own advise rather

Total waste of your time

Total waste of your time two hours and forty five minutes waiting on the phone only for to get cut off Young trainees answer the phone then you have to repeat the whole story again they actually take interest in how big your problem is then they pass you onto an adviser waiting Que be prepared for very very long waits and when they answer they dont have a clue how to solve your problem Shocking service and you will be ten times more stressed after getting off the phone to them Look at the other reviews terrible company useless and should be removed from google Hope you lot read this business advisers your totally useless

Business debt line - to busy to help

An advisor ran through a rudimentary budget sheet repeated questions confused the budget Such a simple thing that was over complicated Recieved no advice whatsoever And now they don t actually answer the phone Too busy Waste of time Demoralising experience Post pandemic problems Get on with it yourself pal

They are a phone line but wait an hour first

Debt advice phone line that you can t get through to Totally useless phone line On hold for 1 hour and counting- doesn t work