Bustravel Reviews

Shocking

Shocking just shocking No words really

Our tour guide got lost

I booked a volcano tour through BusTravel Iceland This tour was painfully disorganized at best and legitimately dangerous at worst It was advertised as a 5-hour sunset tour and we were picked up around 6 45pm Around 40 minutes was wasted at the start of the tour stopping at a convenience store and then stopping at bathrooms for a second bathroom break shortly after Once we finally made it to the volcanic site we parked in a remote parking lot and then hiked to a closer lot No clue why we did not park there to start with Our tour guide then proceeded to GET LOST and hike 30 minutes uphill before he realized we were on the wrong path There was one tour guide for at least 50 people and he had no way of projecting his voice or making announcements After wasting an additional 20 minutes backtracking to the start we started on the correct route Once we reached the first sight of hardened lava part of the group wandered off and did not rejoin the group for at least 15 minutes The tour guide gave up on waiting for them and continued on so I m uncertain if they ever did rejoin the group The hike was grueling and by the time we made it to the peak it was past 11pm and pitch black outside so we could not see anything Thus I didn t get a single photograph and did not see any lava The headlamp that was provided to my husband then began to die so we hiked down the volcano with almost no visibility and the group quickly became splintered The tour guide was nowhere to be seen during the hike back so it became the blind leading the blind as the group at the head of the pack eventually found their way back to the bus in a remote parking lot across a moss field There did not appear to be a final headcount and people were missing from their seats on the bus when we departed after the tour guide caught up 20 minutes later We did not leave the volcanic site until after midnight and did not make it back to our drop off location until almost 2am so it was absolutely not a 5 hour excursion and 1 hour hike Nothing about this trip was correctly advertised and it was extremely negligent I would absolutely never trust this tour company again and their guides have zero knowledge and zero safety protocols in place They have also ignored my inquiries and concerns

Rude driver tour guidewe had to sit at

Rude driver tour guidewe had to sit at back of bus due to all individuals sitting alone so there was only one two seat left which if this was not available I would have had to have done 10hours without my partner if you are a large group you will not be sat together the they shouted at us to hurry up getting off I thought we could actually enjoy the places and do the walks but but you can t as you don t have time For example we were told not walk up the stairs at waterfall and then you have 30mins nins just stood at bottom of waterfall despite bus driver rushing you off Aroan was south coast tour bus driver and Joseph the tour guide wouldn t recommend get a car and enjoy the experiences yourself

Misled me over the pick up

Misled me over the pick up Paid over 18 for a pick up which took us round the corner to the coach The coach was less than 200 m from our hotel Contacted company and they say because we took the pick up that they will not reimburse but we didn t know that the coach was less than 200 m from our hotel They did and took our money and refuse to reimburse How can they charge over 18 3150 approx for a journey that wasn t needed Also they had over subscribed the trip and a woman was left without a seat so we had to wait till it was sorted Not a very professional company as they would not give me their complaints procedure or an independent complaints email to contact Beware as mid leading for your money

Good tour but awful service and overcharged

Booked blue lagoon with golden circle including kerid crater When blue lagoon was cancelled was offered alternative trip to secret lagoon which we did not want to do Was then offered golden circle tour and they didn t say that would include kerid crater which it should have done Was eventually put on the premium golden circle including a visit to horse and tomato farm that I did not want to do and consequently was charged for premium tour even though I never asked to be put on this tour Leaves a very bitter taste of this company which up to now we re very good Asked them to explain the refund calculation and they kept ignoring my emails because they knew they were overcharging me Awful service

advice for people on a cruise

advice for people on a cruisedo not book with them because if you learn less than 24 hours that your cruise ship cannot make a stopover due to weather conditions they refuse to refund you so you lose your money 500 euros lost And unfortunately the captain of your cruise ship will announce the postponement less than 24 hours in advance Choose companies that take into account the requirements of stopovers especially when the stopover of the ship is in a tender and not at the quay

Lake Myvatn Hot-Springs Godafoss Waterfall

We booked the Lake Myvatn Hot-Springs Godafoss Waterfall Tour from Akureyri through Viator at BusTravel Iceland Unfortunately due to bad weather our cruise ship could not dock so we could not participate in the excursion Viator and BusTravel Iceland point one after the other and I as a customer am left empty-handed The only thing offered is a voucher that I can never use Iceland stole our hearts BusTravel Iceland our money

I had a very disappointing experience

I had a very disappointing experience with BusTravel Iceland I booked a full-day tour of South Iceland through Viator and paid extra for hotel pickup I waited outside my hotel as instructed but no one showed up When I called the company they first told me everything was fine and the bus was on its way Later I received another call saying I was not at the correct pickup point even though my ticket clearly stated hotel pickup and I even paid extra for it I explained that I was waiting at my hotel as instructed and even offered to reach the alternative pickup location within 10 minutes But they refused saying it was too late and canceled my tour I ended up missing the entire experience that I paid for and received no proper explanation or support I wouldn t recommend BusTravel Iceland Their poor communication and unprofessional service ruined my trip