Busybus Reviews

North Wales Day Trip

It was my first trip in UK I toured with my wife and 3 year old kid We really enjoyed it The driver Frank was so funny and brilliant Being a native of Wales he knew every nook and corner of the places we visited He was History Man with vast knowledge on the Greek Roman invasions politics and social life He kept on entertaining us with his interactive sessions and stories The tour started on time from Liverpool and ended on time again back in Liverpool We covered all the 5 main attractions with reasonable time frames allowed to spent at each destinations My kid really enjoyed the beaches canals and the Marina of Conwy We will definitely plan to choose another tour in near future Highly recommended

North Wales and Lake District

It was a very good experience to do a 1 day trip with BusyBus Mark and Shelley are really nice and always enjoy giving you tips and anecdotes about the location Time pass quickly and you will return will lots of souvenirs and pictures

One of the best trips I ve had thanks

One of the best trips I ve had thanks to the great Busybus team It s been an unforgettable experience with amazing scenery nature and a great group of people Special thanks to Shelly who made it even more enjoyable for all of us

The Lake District day trip was awesome

The Lake District day trip was awesome Frank was very friendly and polite and also knows the area very well One of the best tours I ve had on the same day Thank you and I look forward to the next trip

Amazing day out

Adrian Charlie was superb on 9 08 2022 to the Lake District So informative humour and friendly He helped me with my push chair on some really rocky paths so I could get photos He was brilliant with my 2 year old Jude If anyone hesitant about taken young children on this trip please don t be my 2 year old loved it The tour was just amazing A really enjoyable day out from start to finish Thank you BusyBus Tours and many thanks to Adrian for an amazing day

Tour from hell

The drive through this area is beautiful BUT We booked this tour four months in advance because we wanted to visit Inveraray Castle and learn about Scottish history and culture Imagine our disappointment when the Castle was closed due to a Highland games activity or so we were told I looked it up later as many other tour companies on the same day had visited the Castle It seems there are no public tours on Tuesdays or Wednesdays but BusyBus had not registered in advance for us to visit POOR PLANNINGWe also were forced to listen to terrible sounds as the Guide tried to play Scottish music and comedy routines for five hours from his iPhone thru a hand held mike while we drove as the bus sound system was broken Many of the passengers spent the entire drive looking at amazing views with their fingers in their ears trying to block the sound Luckily we were without internet connection for an hour and enjoyed the silence The guide was totally oblivious to the needs of his passengers He only apologized for the state of the bus and our discomfort once he began asking for 5 star reviews The dilapidated bus rented by BusyBus in Greenock the air conditioning did not work and the heat could not be turned off Everyone was soaked with sweat when we got off the bus When I spoke to the guide after the tour he apologized for the state of the bus but told me that they would be using this same company for the rest of 2022 as they were not able to find buses We were not even offered an ice cream or a bottle of water in compensation for this situation The bus driver and Guide opened their window and had a breeze Hashtag BUSFROMHELL We are experienced travellers and have participated in many tours but this guide did nothing to add to our enjoyment of the day He was the worst tour guide we have ever had One wonders when the bus driver is dressed better than the guide He seemed to be reading anything he did tell us off GOOGLE so we learned very little about Scottish history or culture He did organize a scavenger hunt to entertain us We were to find a picture of the two Scottish flags a Scottish cow a pipe player and a haggis Four of these five items were pictured on the pamphlet he handed us at start of tour so not much of a game We had booked a tour of Chester from Liverpool with this company in April 2022 four months in advance and were told only the week before once we had left home that the Chester tour was cancelled leaving us no time to reschedule something else We were very disappointment Imagine our surprise when we were told that BusyBus were not able to get a bus large enough to accommodate 24 passengers so decided to cancel the five of us and rent an 18 seater Others were able to go on the tour As we were told that as we were last to book in April they cancelled us a week before When did they try to book the bus once again POOR ADVANCE PLANNINGThis leads us to believe this company is very disorganized and last minute If they had rented buses earlier they may have had a working bus for the Greenock tour they would have known that reservations needed to be made for Inveraray Castle on Tuesdays and Wednesdays they may have been able to rent a bus to accommodate people booking four months in advance for the Chester Tour or at least notified us that they would not honour our reservation in time for us to book elsewhere We had another tour booked in Holyhead with them and after this dismal experience asked for a refund of the Wales tour The Company refused to refund our money We decided to give them another chance So we were not surprised when the tour scheduled to leave at 7 15 did not leave until after 8am and our first stop was Caernarfon Castle for a one and a half hour stop at 9 00am The castle was closed the town shops were closed even the public toilet was closed Again very poor planning on part of organizers This lack of organization of times is often repeated on Busybus tours We did have an excellent guide for the Holyhead tour and learned a lot about Wales Were the sites beautiful and well worth seeing - absolutely butBUSYBUS is very expensive for what you get I suggest one try another Company Read less

VERY DISAPPOINTING

Day trip to Wales from Liverpool I am a repeat customer to Busy Bus Tours 4 years ago my husband and I did a day trip to the Lakes District with Busy Bus which was wonderful On our return to Liverpool we didn t hesitate to book another tour with Busy Bus Unfortunately what we experienced this time was nothing at all like our previous tour I can t even tell you who our driver was on the day as he didn t even introduce himself to passengers There was absolute bare basics commentary and I mean BARE BASICS The driver spoke very briefly at each stop No microphone headset was used so sitting at the back of the bus we could hardly hear and when my husband mentioned this to the driver halfway through our trip he seemed surprised and told us he wasn t going to shout My husband explained that we d driven through countryside and places and we hadn t been told anything about them to which the driver said I told you at the start where we were going It was very unusual We were given information on only one occasion about where we could find restrooms and never told how long between rest breaks We stopped to walk along the aqueduct which was an amazing experience but weren t then taken to a view point to be able to get a photo of this engineering marvel In fact we walked across the aqueduct got back on the bus and weren t even told that was the end of our tour and that we d be heading back to Liverpool We arrived back at Liverpool at 5 30pm not 6 15pm as advertised so time to get photos was available All in all a VERY disappointing experience If another day tour company comes into Liverpool and Busy Bus continue to use this driver I m not sure how the business would survive We had recently completed two Rabbies tours which were faultless A don t like leaving negative reviews but in this occasion I feel I have to give feedback so the company can address this issue and other costumers are not left disappointed

Dreadful treatment of solo travellers

Dreadful treatment of solo travellers Despite paying in full 4 months in advance and Busybus advertising there is plenty of room and a window view for everyone solo travellers are directed to the middle back seat and squashed between 2 other passengers with a view of the bus aisle The driver became abrupt and rude when challenged and sent me to a second bus along with anyone else who objected That second bus sold tickets on the day and waited until it was full again with a solo traveller down the back The guide mentioned there was 55 people on the bus so I imagine that was 53 passengers Just utterly greedy behaviour no need to sell the middle back seat and discriminatory as well because only solo travellers were directed to the middle back seat Solo travellers beware To clarify I was directed outside the bus to sit in the middle back seat which I told the driver I had paid for as part of the cruise Critic Group 4 months earlier and I wanted a regular seat He then rudely pointed me to port workers to find another bus I never set foot on the first bus and sat with another solo on the second bus I d very much like to know why that middle back seat is sold There is no window view and you are squashed between two people I didn t pay for that The guide actually asked everyone to go to the websites and leave reviews good or bad The dissatisfaction with sitting in the middle back seat goes well beyond me it would seem Oh I didn t ask for any money back someone else Like I say solos beware