Buxfer Reviews

Synch system is constantly broken

Synch system is constantly broken and the customer service is less use than a chocolate teapot I have been unable to use the system for over 3 months despite them taking a subscription renewal The courts beckon as I am getting to answers from them DO NOT SUBSCRIBE TO THIS USELESS PRODUCT

Useless software

Useless software It would not sync with my credit union After waiting three days for a response to fix my sync issue I finally deleted my account Complete waste of time and effort

Dont waste your time and money

Spent so much of my time over months to organise the categories of my spend adding rules etc as it seemed like a great product at the start It is a really good product when it works - but the sync system is utterly lousy and unreliable you could spend hours trying to figure out why something doesnt add up only to realise the sync just didnt download a bunch of transactions their customer service is absolutely shameful - they cant be bothered my current sync issue has been up for a couple of months and their position is well we ll let you know when it s fixed that s pretty much it in the meanwhile they are more than happy to continue charging my subscription fees what a complete waste of my time this product has been would give them a score of zero if I could

Hands off Lousy support -

In theory the application looks great but I can only advise you to stay away from it Firstly the synchronisation works only poorly and you constantly have to re-enter your access data sometimes several times a day But the main thing is the lousy support which doesn t really exist I had a problem with my subscription and all I got from support was the same messages over and over again It was worded in a very friendly way - but each time it was just we ll take care of it after which I heard nothing more from them In other words this is another one of those applications that looks great at first glance - but as soon as the first problem arises you realise that this is not a trustworthy company And since my money is at stake here it s out of the question for me That s why I completely deleted the account which I had put a lot of work and effort into Hands off Addendum At least today they have refunded me all the amounts I paid so far That s quite something

No support

I m interested in a simple bookkeeping program and found Buxfer recommended by PC Mag I created an account and connected my banks but the accounts did not appear Later it said I had too many accounts and offered a monthly subscription which I don t want because I m not familiar with the service Now I want to delete my account not each bank account separately but there is no option or support available Very unhappy with Buxfer Wish I didn t create my account

Not trustworthy bad customer service

Hi All My experience has been extrememly negative Buxfer does not sync with bank and when problems are raised with them they say 48 hours response and they ignore and close the request They ll take your money and ignore you and the issues with the platform - paid an annual fee and strongly regret it I also have had notifications from my banks of log-ins from India and the US when I m not using it which is extremely concerning So I just cut my losses after no support and what I consider quite dodgy practice Waited 3 months and raised probably over 10 tickets without response not worth the risk

Issues with functinality included in paid packadge

When it works its great but when something is wrong - there is no support - only generic customer service replyes They investment tracking funcitnaly is not wofking from September 24 and instead of pro-active communicaiton and fixes - nothing is improving in this area Unacceptable for the tool which changres significant monthly and manages very sensitive data It doesnt build the trust that there is a competent and active team behind it

Abysmal customer service

This app is fairly useful for monitoring your finances and budgeting It is not all that cheap but does a reasonable job in helping you keep on top of your finances But where it really falls down is on customer service Contact them with a problem and you will be fobbed off by a polite and friendly - person chatbot AI who will assure you that your issue has been passed forward escalated chased etc etc but nothing is ever done about it for week after week after week after week Chase as many times as you like but nothing happens